Heritage Cadillac - Service Center

Burrell handles the issues with no problem, every time ! Serving my vehicle is made easy when he’s @ the helm. No nonsense type of approach! Serving my vehicle is made easy when he’s @ the helm. No nonsense type of approach! More

Mark Brennan, is my service advisor, very friendly, and informative. Makes sure my vehicle gets the service that is required so that I won't have any issues. informative. Makes sure my vehicle gets the service that is required so that I won't have any issues. More

Marc my service advisor and very friendly. He verified my CT5 had any recalls and found one. He was able to get the recall and oil changed complete at the same time. Thanks Marc. my CT5 had any recalls and found one. He was able to get the recall and oil changed complete at the same time. Thanks Marc. More

All areas of the building were clean, and all employees and visitors were masked. Wait time was as predicted and customer service continues to be friendly. Great communication via text regarding my servi and visitors were masked. Wait time was as predicted and customer service continues to be friendly. Great communication via text regarding my service appointment. More

Great service from Michael. He made sure my break pads were replaced to keep me safe even though that wasn’t the reason for my visit. were replaced to keep me safe even though that wasn’t the reason for my visit. More

From the time of my call inquiring about the problems that I was experiencing with my car Mike was a good listener and gave me good advice on what to do and how to accomplish the task. Initially I was ap that I was experiencing with my car Mike was a good listener and gave me good advice on what to do and how to accomplish the task. Initially I was apprehensive about bringing my car in for service but Mike took the time to go over my vehicle warranty and the importance of having my car examined before any additional damage occurred to the car. When I arrived I was able to check-in pick-up a loaner vehicle and head out to work within 15-minutes. Thinking that I wouldn't hear from Mike for at least a couple of days that same afternoon I received a call telling me that my car was ready for pick-up and an explanation of what was done to the car. Upon arrival back to the dealership to pick-up my car I noticed that my car was sitting out front and ready to go plus the payment details were exactly the same as they were when we talked on the phone. Thank you Heritage! More

Burrell is my service advisor, easy to get a hold of, easy to get work done, excellent communication and service always. Only place I’ll go for service. easy to get work done, excellent communication and service always. Only place I’ll go for service. More

The customer service is excellent. I was able to come in on the day and time that I chose. And the service took less time than expected. Great Job, and Thank you! on the day and time that I chose. And the service took less time than expected. Great Job, and Thank you! More

Excellent Service, clean dealership, competitive pricing, & most off all, nice people!!! I have a Cadillac Dealer 10 minutes from my residence, but I choose to travel much further to go to Heritage! & most off all, nice people!!! I have a Cadillac Dealer 10 minutes from my residence, but I choose to travel much further to go to Heritage! More

customer service is excellent as always and i always get a courtesy car and Burrell Henry has always been courteous and friendly and goes above his duties to make sure I leave the Service Center a happy cli a courtesy car and Burrell Henry has always been courteous and friendly and goes above his duties to make sure I leave the Service Center a happy client. More