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Heritage Cadillac - Service Center

Lombard, IL

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480 Reviews

480 Reviews of Heritage Cadillac - Service Center

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April 28, 2021

Burrell, service advisor, was very helpful informing me of maintenance that my car required. Sue at the cashier desk was very pleasant to deal with. More

by Lindaamditis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2021

Always professional, timely, and cooperative. Clean waiting room for waiting on service and always willing to provide a loaner when it will take more than a couple of hours. More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basil Chiocca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Brennan
April 22, 2021

Since I have to write 25 words, I'll just sum it up as being one of the best Cadillac dealerships I've been to. More

by JawFixr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2021

Excellent Service & Loaner Departments. Mark Brennan is an exception Service Adviser. Always timely, professional & efficient. Quite a bit of inventory, and a great Sales Manager. More

by Kristopher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daren Schaffert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Brennan
April 16, 2021

Henry is wonderful. He explains everything, keeps us posted and is an asset to Heritage. We trust Henry and will always go to him for our service. More

by stjohnjas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Heritage Cadillac team coordinated service works like a well oiled machine! I was impressed! Todd gave excellent service! Michael explained the issue and the process to solution. Chrissy in the loaner dep More

by Cemma1065
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Cunningham
March 28, 2021

Mark Brennan always makes it easy and extremely pleasant. Very friendly and helpful, this is why I always go to him directly. Great asset to Heritage Cadillac. More

by Joana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
March 26, 2021

The staff at Heritage Cadillac are always always go out of their way to make sure everything is done correctly and quickly. They are the best! More

by 2 Caddies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Capps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Brennan
March 22, 2021

Very customer focused! Considered the customer needs, at each stage of the visit! Ladies at check out & answering phones were wonderful too! Thanks to all! More

by carusopc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2021

Quick professional and reasonably priced. My service was executed while I waited and I was in and out in about an hour. Overall pleased with the process and the condition/cleanliness of the lounge. More

by michael.phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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