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Heritage Cadillac - Service Center

Lombard, IL

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480 Reviews

480 Reviews of Heritage Cadillac - Service Center

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June 16, 2021

Mark Brennan, my service advisor, is the best in the business! I appreciate all he does, and his service techs! Heritage Cadillac is simply the best and only dealership I will ever use. More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Jun 17, 2021 -

Heritage Cadillac responded

Thank you, Ron! We appreciate you taking the time to let us know how our service department is doing. Mark will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon.

June 15, 2021

Best service center for car repairs in the Chicago area. Always a pleasure to stop in for service and repairs. Thank you for taking great care of my cars. More

by joeczep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Clapper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Fowler, Mark Brennan, Linda Diaz
Jun 16, 2021 -

Heritage Cadillac responded

Wow, that is quite the compliment. Thank you for entrusting us with your cars. It was our pleasure to serve you and we look forward to working with you again soon!

June 12, 2021

As always, great service. Michael was informed and very pleasant to deal with. According to the sign below 13 words are sufficient, why can't I submit what I had instead of reaching 25 words. Until this h More

by roberttip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Heritage Cadillac responded

Thank you for the 5-star review. We are happy to hear that Michael was able to provide an excellent experience for you! The required length of the review is set up by the platform and not our dealership. We apologize for the inconvenience this may have caused but greatly appreciate you taking the time to share your experience. Thanks again and we hope to work with you again soon.

May 26, 2021

Easy to get an appointment.I had Mike Hammorman check me in and was very nice and kept me informed.The cashiers are always friendly and helpful More

by grannytanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Heritage Cadillac responded

Thanks for this great review! We are so happy that we were able to make your service experience a good one from making an appointment all the way to check out. We look forward to seeing you again!

May 22, 2021

Mark and the Service department were all very professional. They only do what is needed with No pressure add ons. Always like when my vehicle is handled with care and is washed More

by rose1178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Jun 16, 2021 -

Heritage Cadillac responded

Rose, thank you for letting us know about your recent experience with us! Mark and the rest of the team will be thrilled to hear your kind words. Thank you for trusting us with your vehicle!

May 22, 2021

Linda, Chris and Burrell made things very easy for me and kept me informed step by step about the repair work of my car. Everything is great. More

by sanjo1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris (collision), Mark Brennan, Linda Diaz
Jun 16, 2021 -

Heritage Cadillac responded

We will be sure to let the team know how much you enjoyed working with them during your service trip to the dealership. Thank you for this wonderful review!

Jun 16, 2021 -

sanjo1223 responded

No Problem!!

May 13, 2021

The work on my 2013 CTS was done quickly and reasonably price. The service representative was friendly and knowledgeable. Also my car was returned to me extremely clean. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Heritage Cadillac responded

Paul, thank you for taking the time to let us know about your experience! We are so thankful you trusted us to fix your vehicle. If you need anything else don't hesitate to ask!

May 13, 2021

Friendly, competent and consumer driven. Service department is tops. It is strategically located for easy accessibility to metro Chicago. It has a proven record of excellent consumer dealings. More

by DBrinks1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Jun 16, 2021 -

Heritage Cadillac responded

Thank you for leaving such a kind review! We are glad that you have had a great experience at our dealership. We hope to see you again soon!

May 13, 2021

I was very pleased with the assistance provided by Service Advisor Burrell Henry. He was very knowledgeable, courteous, and suggested service at the most economical cost. More

by GM Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Heritage Cadillac responded

Thank you so much for this 5-Star Review! Burrell will love to hear all of the kind words that you left. If you need anything in the future, don't hesitate to ask!

April 28, 2021

Professional friendly a a a a a a a a a a a a a a a a a a a a a a a a a More

by workinkinc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Fowler
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