Heritage Cadillac - Service Center

GREAT customer service. Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD More

I want to share my sheer frustration with Heritage Cadillac in Lombard! If I can help prevent anyone else experiencing what I did, I hope this helps open some eyes. The treatment that I received f Cadillac in Lombard! If I can help prevent anyone else experiencing what I did, I hope this helps open some eyes. The treatment that I received from the Service Manager was to say the least unacceptable. He needs to be reminded that it’s because of customers that he holds his job! I never knew which manager was showing up, the nice or the beyond rude one, who would be so disrespectful and spoke in a demeaning tone, especially if I challenged him. It got so bad that I felt it necessary to have people listen in on my calls so I could have witnesses and proof on how this man would speak to me. Not only did I have to have others listen in, but I literally had to reach out to Channel 5 eyewitness news Investigative reporting for their help and support (Thank God for them!). The sheer frustration was more than I could take to the point where I was getting sick to my stomach and stressed out to the max it was affecting me at work. What a shame to have to reach this point and all I wanted was to get the service I paid for, nothing more nothing less! Not an attitude, but only the same respect he would want. First and foremost, let me stress that I felt because I am a woman, he felt he could speak to me in an aggressive and unwelcoming tone. I even reached out to General Motors Headquarters (this was before the strike just an FYI). They didn’t even take any action! I had no one to turn to and from what the employees informed me at the dealership, there was no one above him to get help from! Do you know what this Service Manager had the audacity to say to me? He could have saved me the call to General Motors because he knew nothing would be done and that they would just refer the call back to him. And in fact, he was right! I mean, are you kidding so there’s no one above this man that can put him in his place, this man feels he’s untouchable and so far, he has been. So, he gets to treat you like poop, and you have to take it, or reach out to the news media. Does the owners of this Dealership even know or care about what goes on. Many people I spoke with in my neighborhood stated that it was the best dealership back in the day, but it’s gone downhill. I wonder why? Thanks to NBC 5 investigative reporting they reached out to the dealership on my behalf, and I thank them with all my heart for their help. They were able to get me back some of my money but of course the Service Manager who evidently is untouchable didn’t feel he should give me the rest of it. If you are unable to fix my car and what you charged me for is all related to the transmission which was NOT FIXED, then you should refund me the entire amount! How do I even believe that what you replaced needed to be replaced? And now not only was the transmission still doing what I brought it in for, but in the meantime conveniently I developed a transmission leak and an engine leak (Which I swear on all that is Holy not there prior to me bringing them my car) I mean seriously?! Now I will get into the details of what has taken place. I will explain what happened and hope to prevent anyone else from going through what this Manager put me through! After channel 5 reached out to the dealership… just like that, the manager had a whole different tone. Our next interaction his demeanor was much better but of course with a smirky undertone. Does it really have to take a news station to get resolution, respect, and what you pay for? Is this how Cadillac works? Should Cadillac not stand behind their brand? I also felt it necessary to ask the presence of a man-friend of mine to come with me when I went to speak to him just so I could feel respected the way I should feel whether I have a man with me or not! I will reiterate - I’m sharing this experience because I do not want anyone else to go through what I went through and I hope that this will in some way reach the right people to whom can interject in investigating this dealer. More

I don't like typing so that is all you are going to get . get it. get it. More

Excellent service department: excellent communication and professionalism. Very easy to book appointments online. Hope they bring back pick up and delivery. professionalism. Very easy to book appointments online. Hope they bring back pick up and delivery. More

I went in because my four-way flashers wouldn’t go off, and John in service took care of me with out an appointment. Thank you John Thank you Daren for giving me of rental car. and John in service took care of me with out an appointment. Thank you John Thank you Daren for giving me of rental car. More

Always a pleasure bring the car to Heritage. Mark Brennan was ready when I arrived. Service was completed as promised. Mark Brennan was ready when I arrived. Service was completed as promised. More

The staff is extremely attentive and kind. Feel very cared for whenever I schedule a service. Feel very cared for whenever I schedule a service. More