Heritage Cadillac

Nice people to work with I have been doing business with Heritage Cadillac for over fifteen years. Everyone at the dealership that I have had the experience to meet, including I have been doing business with Heritage Cadillac for over fifteen years. Everyone at the dealership that I have had the experience to meet, including the maintenance and the body shop, are friendly and they really work hard to make a customer completely satisfied. They have always provided the best in customer service and respect. More

Confused customer I have put off this review because we had an unfortunate incident and I'm not sure where to put the blame. First the good: Fran was great. Easy to tal I have put off this review because we had an unfortunate incident and I'm not sure where to put the blame. First the good: Fran was great. Easy to talk to & deal with. The car was as expected and we were prepared to make a quick transaction because we already had our own financing. The bad: The car checked out during our inspection. Next we were taken to the waiting room while the porter washed the car. We ended up waiting over an hour to sign the papers in the financing department! At this point now the dealership was closed! Literally the only people left were us, the finance person, & our sales person Fran. When we finished signing, our car had been parked out in front on the main drive coming into the dealership. It was cold & dark...we walked out the door, got into the car & drove home. Once I pulled into my "lighted" garage I immediately saw a dent above the RF wheel. I thought to myself "how did I miss that?!" When Fran called me to see if I was happy I told her what I found. She confirmed the car was "super clean". Which is what I thought also! I am a very meticulous person & me not seeing a dent would be way out of character. So what happened to this car while we were waiting for the financing department? Heritage Cadillac takes no responsibility for the dent. Lesson learned, do not drive away in the dark no matter how late or cold it is! My recommendation is inspect before & after you finish the deal! This was not a rock bottom used car...I purchased a 2017 Lincoln. Now the car cost me $1200 more than expected because of the repairs. I wanted to leave a great review because I really liked Fran as a sales person. What bothers me more is that no one offered or would even discuss getting this fixed for me! More

Great selection This dealership has great selection. Great customer service. We hit it on the wrong day...4 hour wait for the financing department to even be able t This dealership has great selection. Great customer service. We hit it on the wrong day...4 hour wait for the financing department to even be able to see us. He wasn’t going slow, there were 10 people ahead of us. Love the car, love the sales person...didn’t love the wait. Although Fran was great, she even bought us a pizza because we had to wait so long. More

Great Customer Service Fran was wonderful. Dan was also great. Easy to work with, caring, and helpful! Fran stayed late to help us close the deal and took her time to help u Fran was wonderful. Dan was also great. Easy to work with, caring, and helpful! Fran stayed late to help us close the deal and took her time to help us get into a car we love! More

Hoinest -Parient- Understanding We had the opportunity to work with Frank Wadda at Heritage Cadillac. Frank was personable, answered all of our questions and gave us a detailed quot We had the opportunity to work with Frank Wadda at Heritage Cadillac. Frank was personable, answered all of our questions and gave us a detailed quote. We are senior citizens and Frank was very patient with us. We appreciated that. Frank made a point of understanding our situation and accommodating our needs. It has been a long time since we have had a pleasant experience buying a car. Also, Keith Herrera, the sales manager, was very courteous and did not use and "hard sell " tactics. More

My third lease, great experience. Great salesman, Tom Kapps Have had great experience with Hertitage, my third lease with Tom Kapps. Can't say enough about quality of Tom's service and help anytime I needed it. Have had great experience with Hertitage, my third lease with Tom Kapps. Can't say enough about quality of Tom's service and help anytime I needed it. He's the best! More

"Pleasure to do business with!" Tom Capps was great! He made the entire process a pleasure, from start to finish. I would highly recommend Heritage Cadillac to anyone wanting to purc Tom Capps was great! He made the entire process a pleasure, from start to finish. I would highly recommend Heritage Cadillac to anyone wanting to purchase or lease a Cadillac! More

Best Buying Experience! We just bought a new Cadillac from Heritage and experienced the easiest transaction ever! Our Sales Consultant, Frank Wadda was top notch! He was know We just bought a new Cadillac from Heritage and experienced the easiest transaction ever! Our Sales Consultant, Frank Wadda was top notch! He was knowledgeable and understood our needs. He made sure every aspect of buying our car went smoothly & we were completely satisfied. We have bought numerous Cadillacs through the years at different dealerships and found the sales transactions lacking. We will never go to another dealership again. We found Heritage & all the people there to be true Cadillac representstatives! It’s how you expect to be treated & more!! More

Smoothest Car Buying Experience Ever One of the most pleasant car buying experience ever. Fran and the entire staff were friendly and pleasant to deal with. We felt welcomed the minute we One of the most pleasant car buying experience ever. Fran and the entire staff were friendly and pleasant to deal with. We felt welcomed the minute we stepped on to the lot even tho' we arrived a little before closing. We were treated with kindness and respect throughout the entire process. More

Salesperson Fran We just purchased a certified CTS Cadillac today. Fran went above and beyond to guarantee the entire process went smoothly. It is such a pleasure to We just purchased a certified CTS Cadillac today. Fran went above and beyond to guarantee the entire process went smoothly. It is such a pleasure to know an employee cares so much. We will definitely recommend her, the service department, and the dealership. Thank you Fran for such attention and care! More