Heritage Cadillac

I had a great experience with this dealership. From customer service to hospitality was all around great. They really made me feel at home in a dealership. They were very res with this dealership. From customer service to hospitality was all around great. They really made me feel at home in a dealership. They were very respectful, generous, and about business. My sales lady Fran Scepanovich did a phenomenal job at helping me with my purchase. From the time of walking into her office. She was lovely on the test drive also and was very knowledgeable about the vehicle. She was amazing. More

Auto purchase Second car I bought from them Fran Sepanovich is great. Makes sure all is done right. Always follows up. You can't go wrong. Fran and her team und Second car I bought from them Fran Sepanovich is great. Makes sure all is done right. Always follows up. You can't go wrong. Fran and her team understood I needed to get done quickly and they had everything done before hand. More

Used Car Department Our recent purchase went smoother than other past car purchases. The staff, including Dan Paz and Fran Scepanovich, were friendly, helpful and knowle Our recent purchase went smoother than other past car purchases. The staff, including Dan Paz and Fran Scepanovich, were friendly, helpful and knowledgeable. We especially appreciate how quickly everything went. More

Wonderful and Satisfying I worked with Fran Scepanovich and found her to be personable and informative. She listened to me and met my needs and I left the dealership with a d I worked with Fran Scepanovich and found her to be personable and informative. She listened to me and met my needs and I left the dealership with a deal on a Nissan Maxima that I could not be happier with. I also worked with John Rabenda and as a result of my great experience, I am confident that I will refer friends and family to Heritage Cadillac. More

Charles A. Hughes and Heritage Cadillac are a Class Act! This was our second auto purchase at Heritage Cadillac. Charles Hughes made the car buying experience painless and enjoyable. Charles is extremely kno This was our second auto purchase at Heritage Cadillac. Charles Hughes made the car buying experience painless and enjoyable. Charles is extremely knowledgeable about Cadillacs and is genuinely personable and honest. --a Class Act all around!!! The dealership is sleek and inviting-- 5 star customer service all around. We definitely 100% recommend Charles Hughes and Heritable Cadillac. More

Educational, fun beginning to a long term relationship! We were greeted immediately by Frank Wadda, who was extremely responsive to our requests, as we asked to see a few XT5 crossovers. He was a huge help We were greeted immediately by Frank Wadda, who was extremely responsive to our requests, as we asked to see a few XT5 crossovers. He was a huge help describing the features and differences between the cars, with no pressure to buy. A few days later, we returned to purchase an XT5 that he found for us. He was so interested in knowing us and our driving experience goals. Because of his passion for all types of vehicles, he guided our decision with our complete satisfaction. Keith Herrera was also personally interested in our satisfaction. John Rabenda assisted with the paperwork, as we reminisced about folks in the business years ago! So excited about the ongoing relationship we will build with the Team! More

Buy a Cadillac from Heritage Cadillac! Why have we given the 5 star review? The Heritage Cadillac experience was nothing like any car buying experience we have ever had! We weren't a number Why have we given the 5 star review? The Heritage Cadillac experience was nothing like any car buying experience we have ever had! We weren't a number. We were handled with prompt, professional, courteous and complete service and understanding through the whole transaction. If you are in the market for a new car, Heritage Cadillac will not disappoint you! More

Incredible experience from start to finish!! May I just say I LOVED my Heritage experience?! Fran S was amazing from start to finish! She was patient, knowledgeable, helpful, and straight out fun May I just say I LOVED my Heritage experience?! Fran S was amazing from start to finish! She was patient, knowledgeable, helpful, and straight out fun to work with. I cannot even tell you how amazing these folks were. I am more than grateful for my stunning SUV and the INCREDIBLE interest rate they were able to provide to me. I cannot say enough good things about Fran S. (and of course Dan)! This is my first experience with this dealership but will definitely NOT be my last. Highly recommend! More

Incompetent People / Horrible Service I couldn’t be more disappointed with the service from this dealership, who appears to be a “high-end” dealer. I purchased a vehicle from this dealers I couldn’t be more disappointed with the service from this dealership, who appears to be a “high-end” dealer. I purchased a vehicle from this dealership on January 3, 2018. I am from Wisconsin, so I needed to pay taxes, title, etc. through the state of Wisconsin. I was transferring license plates from a prior vehicle, which were to expire February 14, 2018. I expressed the desire to handle all of the taxes / paperwork myself at the DMV in Wisconsin to ensure I’d meet the deadline. They told me they’d handle everything and that I didn’t need to worry. Fast forward 3 weeks—they FINALLY START the electronic process of filing the necessary registration and tax information. It took 3 weeks for them to even start the process! A temporary registration was sent to me, which expires 2/14/18. I followed up with the DMV on two separate occasions the last week January, both times I was informed the dealer had “started” the process but not completed it. I spoke on three different occasions with people at the dealership, confirming everything was taken care of on their end and that I’d be receiving the permanent registration in the mail shortly. Today, I receive a call from my lender stating that I had 60 days from the loan origination for them to receive the title indicating they are the lienholder, otherwise my interest rate would default to an unsecured interest rate of over 15%. After spending 45 minutes on hold with the DMV, they confirmed the dealership still had not completed the electronic process and that it was still in a “ready to pay” status. Nearly 45 days after my purchase the idiots at this dealership still have not finished the title / registration process, and have not paid the DMV the thousands of dollars I gave them for taxes. And as of Wednesday I will not be able to drive my vehicle legally because the temporary registration I received will be expired. Compounding that, they have 2 weeks to get things straightened out and for my lender to receive the title to the vehicle with them listed as the lienholder, otherwise my interest rate will literally increase by 8 times the current rate. Steer clear from this dealership. They are quick to sell you a car but fall WAY short with customer service. Incompetent people that tell you what you want to hear, but is baseless and full of lies. If you’re going to spend $40,000 - $90,000 on a vehicle, you should expect much more than Heritage provides. More

Great service It was the best car purchase ever. Now I know why my mom and dad always brought nice vehicles. The warm showroom was nice. I received friendly service It was the best car purchase ever. Now I know why my mom and dad always brought nice vehicles. The warm showroom was nice. I received friendly service. More