Herb Jones Chevrolet Inc - Service Center

The service dept. at Herb Jones Elizabethtown is outstanding! Jessica went above and beyond to make sure I got my desperately needed oil change; which was amazing since I was 25 minutes late. The se outstanding! Jessica went above and beyond to make sure I got my desperately needed oil change; which was amazing since I was 25 minutes late. The service didnt take long and I couldnt have asked for a better price. I highly recommend Herb Jones. They have a way of making you feel like family. More

Not going to this dealership any more Not so good - Prior to taking my vehicle in for service, I inquired about taking competitor coupons. I was told they did not but the rep asked if I w Not so good - Prior to taking my vehicle in for service, I inquired about taking competitor coupons. I was told they did not but the rep asked if I was military. I told him no, but there are military in my household. He told me to have them come in with me and bring their ID - I would get the discount. Upon pickup up my vehicle at checkout, they were not honoring their word. First they told me nobody was at the dealership to process the discount, then they told me they were not going to honor their word because my name did not match the military ID. I explained what happened and they said they couldn't verify what I said - pretty much called me a liar (rude and insulting). I asked them to call the rep that told me I would get the discount. They said they didn't have a phone number for him. I suggested looking in their employee file - they found a phone number, called the rep, verified my story, then proceeded to tell me it was a misunderstanding (like I was a liar and it was my fault some how). No apologies, no sorry for the inconvenience, no sorry to take up your time, nothing...just pay us the $1,000.00 for services and move on. Well, move on is what I shall do - to another dealership. More

Poor worst service Our company bought a heavy duty truck from them , worst mistake ever, service is worst then awful, I talked to my brotherlaw (master mechanic) he told Our company bought a heavy duty truck from them , worst mistake ever, service is worst then awful, I talked to my brotherlaw (master mechanic) he told me a place in louisville where he has work at to take it. I took it there no questions fixed quike with out the attitude that herb jones gave me and it was fixed right the first time.I try to keep business local but I will never ever be at herb jones , place is a joke, if you do go there make sure you keep all and I meen all receipts , so they will not dispute you being there.Very sad for hardin county More

never again This dealership diagnosed my car February 2014. The car was still under warranty. GM approved the fix and they ordered the parts. Parts got there Marc This dealership diagnosed my car February 2014. The car was still under warranty. GM approved the fix and they ordered the parts. Parts got there March 2014. I then spent 9 months fighting them to get it scheduled to have the repair work done. November 2014 came around and I got an appointment and promptly dropped the car off. The car sat untouched for a solid month. I got nothing but excuses from them and blown off further. Fed up I went to pick the car up onto to have a service writer vandalize the car by ripping bulbs from lighting. Another service writer was kind enough to fix it. Never again will they see my car! More

I recently had a 50,000 mile service performed on my wifes Chevy Suburban, was satisfied with the service until my wife and I discovered that the navigation disk was missing, causing the navigation syst wifes Chevy Suburban, was satisfied with the service until my wife and I discovered that the navigation disk was missing, causing the navigation system to be unuseable. It requires a concerted effort to remove the disk, it's not like taking out a DVD. The entire face plate has to be engaged to gain access. The disk hasn't been removed since I purchased the vehicle. The only time that our vehicle has been out of our possesion was during the service. We utilize the GPS regularly and would have noticed, prior to taking the vehicle in for service, if the disk was missing. The delership refused to accept any responsibility for the lost item while they had control of the vehicle. I will never take a vehicle back to this establishment and urge personel taking their vehicle there to be ware. More

I bought a used 2002 Chevrolet Avalanche in Louisville from Greg Coats auto sales on December 26, 2009. I went to Herb Jones to get my catalytic converter replaced which was under warranty, they told me from Greg Coats auto sales on December 26, 2009. I went to Herb Jones to get my catalytic converter replaced which was under warranty, they told me there would be absolutely no charge. The next day Herb Jones told me I had to replace my map sensor which would be over $400.00 to fix. I called Greg Coats and they said they would replace the map sensor since I had just bought it. When I told Herb Jones not to fix the map sensor they seemed perplexed and than charged me $82.50 for the service. Greg Coats found no problem with the map sensor. I than took it to Big M Chevrolet in Radcliff and they told me the same. Big M fixed my catalytic converter and replaced one O2 sensor. I asked Herb Jones for my $82.50 back and they said no problem since I had my invoice from Big M showing there was no problem with the sensor. They than called me at work and said they changed their mind and was unprofessional and even hanged the phone on me. I feel they were trying to rip me off. I would not even let Herb Jones put air in my tires More