Herb Gordon Nissan

The people at this dealership do not try to sell you a vehicle, they attempt to help you buy one and that is a major distinction. I abhor car buying, but I would be buying my next and all future cars at H vehicle, they attempt to help you buy one and that is a major distinction. I abhor car buying, but I would be buying my next and all future cars at Herb Gordon. The level of professionalism was unexpected and refreshing. The willingness to explore every option to get my husband and I the very best is worthy of my repeat business as well as that of anyone who reads this and the other glowing comments. Go to Mile One Herb Gordon, you will not be disappointed. More

From the time I first walked in to look at cars in early Spring to the moment I finally purchased my new car in September, I was treated professionaly, courteously, and intelligently. There was no pressure. Spring to the moment I finally purchased my new car in September, I was treated professionaly, courteously, and intelligently. There was no pressure. There were no gimmicks. Everything was done with an exceptional level of customer service. After I purchased the vehicle, it was waiting for me on the appointed date and time, cleaned and washed, with a full tank of gas. The finances were handled smoothly and efficiently and all options were explained. The electronics were explained to me and I was assisted onsite with many of the settings. I left with a beautiful new car, feeling very satisfied not only with the vehicle itself but with my choice of Herb Gordon Nissan as my dealer. Thank you! More

I would very highly recommend this dealership and any of the individuals listed above. We got an excellent price for our new car and everyone went above and beyond to accommodate our needs and make sure tha the individuals listed above. We got an excellent price for our new car and everyone went above and beyond to accommodate our needs and make sure that the deal was completed as easily as possible. My husband and I were treated with extreme respect, professionalism and courtesy. We had to go out of town in the midst of the car purchase and the team made every effort to complete the transaction by overnight mail. Amazing. I would absolutely recommend this dealership and I'd buy another vehicle from them instantly. In this day and age, it is not that often that you can say you truly "trust" a car dealer - but in this case, it is true. More

Would recommend this dealership and salesperson to everyone! Very accommodating, courteous and competitive pricing. They also offered doughnuts and coffee while waiting. Time to process sale was ad everyone! Very accommodating, courteous and competitive pricing. They also offered doughnuts and coffee while waiting. Time to process sale was adequate. Explained everything to do with paperwork in simple terms. Very friendly and wanted to please. More

Working with Joe Dorsey and the team at Herb Gordon Nissan to buy a new Frontier worked out extremely well. He was courteous, pleasant, thoughtful, knowledgeable and most helpful. He located a vehicle Nissan to buy a new Frontier worked out extremely well. He was courteous, pleasant, thoughtful, knowledgeable and most helpful. He located a vehicle that meets my needs at a lower price then the pre-negotiated, car buying service price of the vehicle I had expected to buy. Justin Kim in the business office made the paperwork flow smoothly and quickly and he too was courteous, pleasant, knowkedgeable, and most helpful. Joe and Justin worked well together to make my vehicle buying experience pleasant and memorable. More

I knew exactly what type of car that I wanted before starting to look for a dealership. I was referred to this dealership through a friend. It was the greatest experience I have ever had purchasing a starting to look for a dealership. I was referred to this dealership through a friend. It was the greatest experience I have ever had purchasing a vehicle. Everything went very smooth. My friend gave me, Larry Signora's name as the person to contact at the dealership; he was already expecting my call. I gave him all the necessary information in regards to the type of car I wanted and what type of financing I was looking for. The cars I found on the internet at various dealerships had already been sold or were demos which I decided I didn't want to purchase. Through many phone calls and constant updates Larry finally found my vehicle in the Virginia Beach area, once he contacted the dealership there and arranged a pickup I had my car the following day. Unfortunately, Larry was off during the time that was set for me to pick up the car, he told me to ask for Jim Porter, who took care of me from the minute I stepped foot into the dealership. He told to go and take the vehicle for a test drive; he showed me through the car and all the features, he was attentive to all my questions and concerns. I was very satisfied with the vehicle. Now for the financing. The majority of the paperwork had been ready and it was just me sitting down with Jose Reyes to take care of the financial end. He walked me through all the options very clearly and even went back if I didn't understand something and showed me the monetary implications of each. It was very simple and straight forward and the decisions were all mine to make, I never felt pressured or taken advantage of. I was taken through a tour of the facility and was also taken to the service department. I was assigned a service team; this same team will be taking care of my car for all its service needs. I have a person that I contact in the service department regarding any concerns I may have for the vehicle. Following my purchase, I received a follow up call from Larry, making sure everything went well. I have had my vehicle for several weeks now and I am enjoying it so very much. Larry and I have yet to personally meet but we will make it a point when it's time for my vehicle's first service. This was most definitely my best car buying experience ever, customer service was excellent. More

When my Toyota Corolla of ten years reached the end of its life, I went looking for a reliable vehicle and dealership with which I could make a long-term connection. I called the Internet Sales Department its life, I went looking for a reliable vehicle and dealership with which I could make a long-term connection. I called the Internet Sales Department at Herb Gordon Nissan to check their hours and got Debbie Colt. Debbie was incredibly helpful and friendly. When I was unable to come by that evening, Debbie followed up with me, to see if there was another time to meet up. When I came to the dealership the next Saturday, Debbie talked me through both my new and used options. She listened to my financial considerations and did not ignore them as some dealerships did. We went out on multiple test drives of both new and used cars. I was leaning towards a new Nissan Versa, but they did not have a car on the lot with the exact specifications I was interested in. Debbie made call after call and eventually tracked down the perfect car in Delaware. She had it there the next day and I took it home the night! She was very personable, professional, and knowledgeable without being pushy or aggressive. When I was with my mother (I'm 32), she still deferred to me since I was the purchaser. When I was with my partner, Debbie was respectful of my partner's role in my life, while still letting me take the lead since it was my purchase. I would highly recommend working with her. Justin Kim helped me on the financial end. He presented all of the options clearly with the monetary implications of each. It was a very simple, straight-forward transaction and I never felt like I was being taken advantage of in any way. The car comes with a service plan. Herb Gordon Nissan offers a Metro shuttle service to help assist with getting the car serviced and still getting to work. I liked that aspect a lot. I would highly recommend Debbie Colt, Justin Kim, and MileOne Herb Gordon Nissan in Silver Spring, MD. More

Muna Chongo , Kevin Yi, and Paul Schiavone all made the purchase of my new Nissan 370Z a very pleasant experience. They were all professional, courteous, and responsive to my questions. I would highly reco purchase of my new Nissan 370Z a very pleasant experience. They were all professional, courteous, and responsive to my questions. I would highly recommend Herb Gordon Nissan to anyone looking to purchase a automobile new or used. More

The used car I bought a couple months ago had some transmission trouble. Even though it was outside the 30-Day warranty Ramesh still covered it and took the car to be serviced at the dealership. On t transmission trouble. Even though it was outside the 30-Day warranty Ramesh still covered it and took the car to be serviced at the dealership. On top of that they gave me a car off the lot to use for the week while mine was being worked on. Ramesh was super-friendly and showed me excellent customer service. "JD" was his usual great self. At Herb Gordon they remind you that customer service is more than just a buzz word. There's a difference between hearing "we believe in customer service" and actually experiencing it. I only wish I could keep buying cars more often to experience their great service. More

This was a great dealership. I never spent one minute by myself. If the person I needed was busy there was someone else to be with me. (Tell me about my car, warranty, take me tour of the facility, answer myself. If the person I needed was busy there was someone else to be with me. (Tell me about my car, warranty, take me tour of the facility, answer questions) Everyone was very friendly, the building looked top notch. The original sales person called me within an hour of me filling out an online application and I was sold on a new car very soon after that. The car runs great and I couldn't be happier. I would recommend this dealership to anyone looking to purchase a Nissan even though there is a Nissan dealership closer to my home. More