Herb Gordon Nissan

Great used car-buying experience I purchased a 2014 Volkswagen Passat from Sven. It was a hassle free experience, which you don't always get when buying a used car. Once I'm ready to I purchased a 2014 Volkswagen Passat from Sven. It was a hassle free experience, which you don't always get when buying a used car. Once I'm ready to switch out my car, I will definitely be coming back for a trade-in. More

Quick and easy Went in knowing what car I wanted, spoke with Akeem and he got the ball rolling. He took care of all requests I made and answered all of my questions. Went in knowing what car I wanted, spoke with Akeem and he got the ball rolling. He took care of all requests I made and answered all of my questions. It was a quick and painless procedure all the way through. More

Amazing super dealer agent Best service i have ever had in my 20 plus years. I felt comfortable buying a car and no pressure. Really eager to help according to your need. Outsta Best service i have ever had in my 20 plus years. I felt comfortable buying a car and no pressure. Really eager to help according to your need. Outstanding service! More

Fair Dealing - Reasonable Sales I purchased a used car online through USAA car buying. I had a reasonably pleasant experience with Herb Gordon Nissan sales. However, Kenny Booth wen I purchased a used car online through USAA car buying. I had a reasonably pleasant experience with Herb Gordon Nissan sales. However, Kenny Booth went beyond what was expected and ensured I was taken care of. He is an honorable man who does, in fact, care for his clients. I strongly encourage you to give him your business; he took care of me and the car he sold me. Totally satisfied. More

Rating of Herb Gordon Nissan and Salesman, Sergio Rivera I and my wife, Michele, were very pleased with our car purchasing experience at Herb Gordon Nissan. Mr Sergio Rivera was our sales representative and I and my wife, Michele, were very pleased with our car purchasing experience at Herb Gordon Nissan. Mr Sergio Rivera was our sales representative and we found him to be very pleasant, knowledgeable, and helpful. Mr. Rivera has the making to be a fine salesman, one that Herb Gordon Nissan should seek to retain for as long as possible. Mr. Rivera (Sergio) kept in touch with us throughout our purchase decision process, but was not too over bearing. All in all, would-be purchasers would fare well if they found themselves in the care of Sergio! Thank you, sir!! More

Best car buying experience ever!! Akeem was great, a wonderful sales person, knowledgeable, and very patient. I’m a senior citizen and he made my stay as comfortable as possible. Akeem was great, a wonderful sales person, knowledgeable, and very patient. I’m a senior citizen and he made my stay as comfortable as possible. More

Above and Beyond I cannot say enough good things about my experience with buying a car from Akeem. From the very first contact he was very quick, detailed and informat I cannot say enough good things about my experience with buying a car from Akeem. From the very first contact he was very quick, detailed and informative to my texts. He was upfront and honest about everything in regards to the used car I was buying. He knew I was in desperate need to get a car and get back on the road so when I was having trouble getting a ride to the dealership since I was currently with a totalled vehicle he went out of his way...in fact wayyyyy out of his way to come all the way out to mt.airy to pick me up and get me to the dealership. The process was easy and fast and he was so down to earth and friendly I forgot I was dealing with a salesman. He was never pushing or overbearing like other experienced I've had car shopping. He was a joy to work with and I will gladly go back to Akeem when I'm ready to buy again. I intend to share his info with any friends in the market for a new car as well. More

New Customer Akeem was able to assist me with getting a new car. He was amazing! If you need a new vehicle definitely go see Akeem. Mark is awesome as well. It's Akeem was able to assist me with getting a new car. He was amazing! If you need a new vehicle definitely go see Akeem. Mark is awesome as well. It's like having a beer while he does your paperwork. More

Replaced parts that didn't need replaced and scammed me I had my 2012 Nissan Maxima towed here after it died and AAA service center in Laurel, MD did not have time to fix it . The code came up from AAA as I had my 2012 Nissan Maxima towed here after it died and AAA service center in Laurel, MD did not have time to fix it . The code came up from AAA as a mass airflow sensor. Nissan replaced the airflow sensor, the air filter and did a fuel system flush. They said a piece of metal from my air filter damaged the mass airflow sensor. I asked for the parts so I could see for myself because in the past I have had techs lie about work they performed on my vehicle. When I picked up the car I looked over the air filter and the mass airflow sensor the tech said was damaged with my service manager Marcus. Neither had any visible damage. This was an aftermarket premium spectre performance air filter. Marcus said he didn't see any damage either and would discuss with the tech. Marcus called me back and said I should come in to have the tech explain it to me. No point in going back to where they said they fixed it for them to tell me the same thing. I took my car back to AAA service center and had them inspect the air filter and reinstall the old mass flow air sensor and run the diagnostics on it. Everything worked fine no code no check engine light. I contacted Herb Gordon Nissan and asked for a manager to call me about the work that was done to replace the sensor and air filter that work fine. Bob Palucci the service director called me back and refused to address the problem and told me he would not credit me back any money. To quote Bob " your car didn't work when it came in and it works now so we fixed it". I explained yes it does run now but you replaced parts that didn't need replaced. He could not explain other than we got a code that said it was not working so we replaced it. We don't clean any parts off and put them back in so it may have been a metal fiber affecting the code. I asked to come in so they could see in front of me the mass airflow sensor part still works and the air filter is not damaged. Bob said he is not interested in seeing it or fixing the problem and I would be getting no money back on the service or my car rental. I told him I would have to escalate to Nissan North America. I currently have a case pending with Nissan for the fraudulent service they performed. Beware of the service here. More

Rose was Great Just bought a 2017 Nissan Sentra SL tonight. Rose was extremely pleasant and enjoyable. I was surprised when she told me she’s only been on the job Just bought a 2017 Nissan Sentra SL tonight. Rose was extremely pleasant and enjoyable. I was surprised when she told me she’s only been on the job for 4 months. She was very knowledgeable about the car and features. Mark is finance was very nice and helpful. He did not try to oversell me too much. Probably the best experience I’ve ever had at a car dealership. More