Herb Connolly Chevrolet

***UPDATED*** After I posted this review/ the dealership contacted me and asked if I would raise my rating to 5 stars from the 1 star I had previously given. They sent a check to cover the two he dealership contacted me and asked if I would raise my rating to 5 stars from the 1 star I had previously given. They sent a check to cover the two headlights that I had replaced at a different dealership down the street. I appreciate that they paid for the headlights. After the way I was treated in the dealership that day and how the only cause for them helping he was that I posted online, I am upgrading my rating to a 3 star review. I still will not go back unless I absolutely have to. But I appreciate that they care about their reputation- hopefully they work in treating customers well before there is an issue. Gotta say, my sales rep Zach was nice but this has been a pretty xxxxty experience all around. I bought the car because I was pre-approved by Capital One and found it online. I purchased but never got physical or digital copies of my sales paperwork. Was told "we will send it later." It's been a couple months- later has not come. I recieved the car with a rejection sticker on it- was told I needed to drive around for 1000 miies and come back. Then the check engine light comes on and I bring it in, it's kept for several days for only what I can assume meant parts were replaced. I'm not sure though because no one ever explained it to me. I never recieved paperwork for that. Why wasn't this caught before I left the lot? I had to bring it back because the air conditioner wasn't working. Now both headlights are out and I come in because getting service on the phone is almost impossible- but when I called earlier this week I was sent to a dealership that doesnt have affiliation with them. Add to it all, the gentleman who apparently is customer service agent of the year, doesn't seem to grasp the fact that his desk is in the middle of the showroom feels the need to loudly boast his disgust with someone that expects to recieve a product of quality when they need to take out a loan to purchase it from a "refutable" dealership. He loufly kept repeating "Headlights? Headlights! NO- Thats HIS car. He needs be responsible for what he purchased." Keep in mind- I bought it in May, it is July and both headlights are out. I mean two bulbs? The dealership couldnt cover that? Are you doing so poorly and don't care about getting business back in the future that a $65 bill is too much to cover? I recieved a Carfax notification that I apparently need an oil change- I thought "Nahh, they must have done that before they let me buy it." But now I don't believe that this dealership wouid have the the where for all to actually do that. I will not be back to this place. They do not give a crap what they are selling as long as they sell it. They will not take care of their customers. Go somewhere else/ trust me! More

Came in and got our deal done quickly and efficiently. Matheus and Doug were great to work with. Matheus and Doug were great to work with. More

Best I have ever dealt with Paul was not pushy in any way. One thing I hate is car shopping due to pushy salesmen. He was very nice and a pleasure to deal with. We will be back again! way. One thing I hate is car shopping due to pushy salesmen. He was very nice and a pleasure to deal with. We will be back again! More

I wrote in with an offer. I got an immediate robo- reply and I think the next day what felt like another. Neither addressed my offer. Then I got what might have been a perso I got an immediate robo- reply and I think the next day what felt like another. Neither addressed my offer. Then I got what might have been a person emailing me, but again, no acknowledgment of what is actually offered. By the time a 4th email came in it felt like a person - still nothing about my offer. I replied asking if they received my offer and if they had no reply then they could otherwise just stop emailing. No response. More

Bad service, Disrespectful costumer service personnel. VERY BAD SERVICE. This will be my last visit VERY BAD SERVICE. This will be my last visit More

Great response time and always very polite and pleasant. Picked up phone calls very quickly, or called back soon after, and was always ready to help. There was a hiccup with the GM credit card points we wer Picked up phone calls very quickly, or called back soon after, and was always ready to help. There was a hiccup with the GM credit card points we were using to buy the car--this could have been handled more smoothly, but things were resolved in the end. Thanks to everyone at the dealership! More

Surprised at how quick I got the appt. Chris was great to work with. We still have the noise issue, but they did give us a possible cause. Chris was great to work with. We still have the noise issue, but they did give us a possible cause. More

John Dunn and the team were fantastic. They explained everything in detail and kept me up to date on the sales process. This was a used vehicle purchase and they were very accommodating in They explained everything in detail and kept me up to date on the sales process. This was a used vehicle purchase and they were very accommodating in allowing me to have the vehicle looked at by my own mechanic. I would definitely look at buying another vehicle from them in the future. More

Sometimes slow to respond to telephone-calls -- though not on this occasion. Otherwise good, courteous, professional, pleasant staff. Joie not on this occasion. Otherwise good, courteous, professional, pleasant staff. Joie More