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Herb Chambers Volvo Cars Norwood - Service Center

Norwood, MA

4.8
597 Reviews

597 Reviews of Herb Chambers Volvo Cars Norwood - Service Center

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November 24, 2024

Excellent service and great customer care. Everyone is very knowledgeable and it was a pleasant surprise that my car was washed and vacuumed after my appointment. More

by baileydec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Herb Chambers Volvo Cars Norwood responded

We're delighted to hear about your positive experience at Herb Chambers Volvo Cars Norwood! Our team takes pride in providing excellent service and those little extra touches. Thanks for sharing your feedback!

November 22, 2024

Carl and Colin were very helpful in addressing my concerns. Satisfied with my service visit More

by Juli13c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Herb Chambers Volvo Cars Norwood responded

We're so glad Carl & Colin were able to assist you! Thanks for visiting Herb Chambers Volvo Cars Norwood and please don't hesitate to reach out if we can be of service again in the future!

November 22, 2024

The service and sales department are top notch. It’s is very obvious that this is a well run dealership that provides first class work More

by Roushguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Herb Chambers Volvo Cars Norwood responded

Roushguy, thank you for the fantastic feedback! We're delighted to hear that our team at Herb Chambers Volvo Cars Norwood provided top-notch service. We appreciate your support and look forward to serving you again!

November 17, 2024

Norwood Volvo is consistently excellent in their regular planned as well as unexpected needed service. More

by Dianne Arakawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Herb Chambers Volvo Cars Norwood responded

Dianne, thank you for sharing this feedback! We're delighted to hear that our team at Herb Chambers Volvo Cars Norwood consistently meets your service needs. We appreciate the support and look forward to assisting you again in the future!

November 17, 2024

The service department does not perform up to my standards. They are not very communicative when your car is in for service. They say that they wash and vacuum your car but my car was not done at al More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl
Nov 20, 2024 -

Herb Chambers Volvo Cars Norwood responded

Beth, this is concerning and disappointing to hear. Your feedback will be reviewed with our team, as this is not representative of the level of service we aim to provide. If you would like to connect with me, I welcome the chance to speak with you. Sincerely, Nick Salem - General Manager - nsalem@herbchambers.com

November 16, 2024

The folks that work at this dealer are fabulous. However the prices for service are ridiculous. $103 for windshield wipers and $80 to put them in is a bit stupid. More

by vivianm1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Hartuka
Nov 20, 2024 -

Herb Chambers Volvo Cars Norwood responded

Vivian, we appreciate your feedback and are glad to hear you had a positive experience with our team at Herb Chambers Volvo Cars Norwood. We understand your concerns about service pricing and will certainly take them into consideration moving forward. Thank you for sharing these thoughts. Sincerely, Nick Salem - General Manager

November 15, 2024

They are fantastic, the service technician who took care of me was 10+ ! I did not have an appoinment but, they helped me out anyway ! Thank you ! More

by fiovanel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2024 -

Herb Chambers Volvo Cars Norwood responded

Hi Fiovanel, we're delighted to hear that our team at Herb Chambers Volvo Cars Norwood could assist you even without an appointment! We look forward to serving you again! Have a great ride!

November 15, 2024

Good customer service. Happy with staff. Detailing service was excellent. I believe they are doing a great job but Volvo has a lot of problems with their product. Do not pl More

by Bobbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Herb Chambers Volvo Cars Norwood responded

We're glad to hear you had a positive experience with our team at Herb Chambers Volvo Cars Norwood. If there's anything we can do for you in the future, please let us know!

November 14, 2024

I cannot speak too highly of the professionalism, efficiency and quality of the service and repair division of this car dealership. They are heads and shoulders above every other dealership in the Bo More

by TheresaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Herb Chambers Volvo Cars Norwood responded

Theresa, thank you for the glowing review! We're delighted to hear that our team at Herb Chambers Volvo Cars Norwood exceeded your expectations. We appreciate your support and hope you won't hesitate to reach out if we can assist you again in the future!

November 13, 2024

Colin never fails to be please: prompt service, good work and excellent product. Background music is annoying - the only place to sit while waiting to avoid the music is a car. More

by hollisp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Herb Chambers Volvo Cars Norwood responded

Thank you for your feedback! We're glad to hear that Colin consistently provides excellent service at Herb Chambers Volvo Cars Norwood. We appreciate your input on the background music and will take it into consideration. Safe travels, and we hope to see you again soon!

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