Herb Chambers Volvo Cars Norwood

Overall an excellent experience. Professional with accurate estimates and answered all my questions. Nice waiting area Professional with accurate estimates and answered all my questions. Nice waiting area More

Knowledgeable about my car and service needs. Very helpful and positive. No real sales service pressure. Bright clean modern waiting areas. I’ll return! Very helpful and positive. No real sales service pressure. Bright clean modern waiting areas. I’ll return! More

Herb Chambers Volvo is very welcoming and I would say the service is superb. Peter who was my go to person could not do enough, just excellent service. service is superb. Peter who was my go to person could not do enough, just excellent service. More

Nice people, great service. They make you feel as you are the only customer there! They make you feel as you are the only customer there! More

My experience was so bad that I honestly think I will never buy a car from a herb chambers dealership. I had two recalls on my car that were done on the day I dropped it off. I mentioned a concern I had never buy a car from a herb chambers dealership. I had two recalls on my car that were done on the day I dropped it off. I mentioned a concern I had and by the end of day Monday I was told it was struts. On Tuesday I called and it was confirmed it was the struts, I gave the go ahead to replace all parts, and luckily they had all the parts. I called on Wednesday and was told it may not be finished by the end of day. I called on Thursday…. My car hadn’t even been started to be worked on! I asked why and was told that people who wait for their cars worked on first. (I had requested a loan car but was told I couldn’t have one til May, do we know how big Herb Chambers is?) So I arranged for my husband to pick me up when I dropped the car off. I questioned why a car bought in on Thursday was given priority over my car which I bought in on Monday, I didn’t get an answer. Ultimately I said I was picking up my car and taking it to a local mechanic, they didn’t care. So I picked it up not repaired and have booked in in with Pros Car Care in Mansfield who are amazing! And what bugs me the most is that no one cares, and the company is so big they don’t have to care that I had to vehicle for 4 days and I still have to have the repairs done. Lastly I made all the phone calls, no one called me unless they were returning a message from me. More

Peter was fantastic! He listened to my concerns and each one was addressed by the shop. He called me to follow up with answers to my questions as well. He listened to my concerns and each one was addressed by the shop. He called me to follow up with answers to my questions as well. More

Excellent customer service provided, as usual, by all the staff at Herb Chambers Volvo Cars Norwood, MA! Service Advisor Colin Ayers clearly explained all the car repairs to me & provided a written price est staff at Herb Chambers Volvo Cars Norwood, MA! Service Advisor Colin Ayers clearly explained all the car repairs to me & provided a written price estimate before any work was done so I knew what to expect, and he applied a discount coupon to help reduce my bill. Colin also arranged for a complimentary loaner car from Enterprise for me to use until my car was ready. Mechanic Eric Marschke did excellent work! Nice waiting area w/ comfortable furniture & tv, and complimentary snacks & beverages available for customers. Overall excellent experience! Thank you. More

We had terrific service when we went in for our 45,000 mi check. Even got to use a car for the day from the dealer Herb Chambers Volvo. mi check. Even got to use a car for the day from the dealer Herb Chambers Volvo. More

Courteous and informative. Appreciated and instills confidence. Helpful in encouraging us to be consistent with the maintenance of our vehicle. Appreciated and instills confidence. Helpful in encouraging us to be consistent with the maintenance of our vehicle. More

It was easy to get an appointment within an acceptable time period period the service professional, Paul was clear and explained everything that would happen. I waited for my car and it was delivered as p time period period the service professional, Paul was clear and explained everything that would happen. I waited for my car and it was delivered as promised within the expected timeframe. Loved the wash More