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Herb Chambers MINI of Boston - Service Center
Boston, MA
289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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289 Reviews of Herb Chambers MINI of Boston - Service Center
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August 02, 2019
Immediately corrected a challenging situation!it We have used Herb Chambers to purchase our cars for the last 3o years, and have never needed emergency service, until yesterday. We got a blowout in We have used Herb Chambers to purchase our cars for the last 3o years, and have never needed emergency service, until yesterday. We got a blowout in our mini, needed a new tire, and we were flying out to a family funeral the next day. Called Melissa Steffi, general manager of Herb Chambers Mini of Boston. She immediately sent a driver to pick up our car. The tire was replaced within a day, and the dealership returned the car to our building and put it in our parking space. Herb Chambers Mini team, led by Melissa, is amazing. We will always buy our cars from his dealerships. More
by llilly200??
Employees Worked With
Melissa, general manager, and Chris and Mark in service
April 16, 2019
great service at Mini Cooper Chris is always on top of things in the service center. He is personable and offers help whenever needed. Great experiences there at all times. Chris is always on top of things in the service center. He is personable and offers help whenever needed. Great experiences there at all times. More
by robinj
Employees Worked With
Chris Anderson
September 17, 2018
Mark Ravin is irreplaceable We have been coming to HC Mini for 5 years, for all our Mini care. And, every time, Mark has been nothing short of exceptional. His impeccable custome We have been coming to HC Mini for 5 years, for all our Mini care. And, every time, Mark has been nothing short of exceptional. His impeccable customer service, vast wealth of knowledge, ability to assist with all questions and concerns, all while being positive, engaged, and a truly delightful person, make us keeping coming back for all our service, to HC. Thank you for all you do, Mark. More
by ellbel
Employees Worked With
July 23, 2018
Money for nothing and chicks for free This is the most "inhumane" service I ever had done in my lifetime. Not only they overcharge like crazy, but also make you pay for issues that were r This is the most "inhumane" service I ever had done in my lifetime. Not only they overcharge like crazy, but also make you pay for issues that were resolved on their own. I understand that everyone is trying to make money in this world - but this dealership broke all greediness records. Check your invoices carefully! They are very unprofessional & unorganized. I will never go back to any Herb Chambers dealership again. More
by alexp
Employees Worked With
Samuel Dias
May 10, 2018
MARK RAVIN AT THE MINI SERVICE IS THE BEST OF THE BEST Mark Ravin has been taking care of my mini since I bought it in 2004 at Herb Chambers. He is the very best of the best and I only wish he would train Mark Ravin has been taking care of my mini since I bought it in 2004 at Herb Chambers. He is the very best of the best and I only wish he would train other service people in other trades, how it is done. I cannot say enough good things about Mark. More
by MM's MINI
Employees Worked With
May 10, 2018
Mark is fabulous Mark always provides outstanding service. I would not service my MINI with anyone else I have always been satisfied with the quality of the service Mark always provides outstanding service. I would not service my MINI with anyone else I have always been satisfied with the quality of the service More
by Mack
Employees Worked With
October 24, 2017
Buyer beware !!! When we bought from Herb Chambers we traveled to Boston thinking that Herb Chambers had a good reputation and we'd be safe from all of the sleazy When we bought from Herb Chambers we traveled to Boston thinking that Herb Chambers had a good reputation and we'd be safe from all of the sleazy dealers that are out there willing to make a sale at any cost. Obvious we were so wrong, Herb Chambers Mini of Boston are liars, they only tell you what you wanna hear for the moment to complete a sale More
by Macomber's
Employees Worked With
Other Employees :
Used car manager John Wintle & General manager Melissa Steffy, Samuel Hesketh-Tutton
October 24, 2017
Best Experience ever I and my wife had a great experience with Mini Cooper Service. They did a fantastic job fixing our car. They were very efficient with time and polite. I and my wife had a great experience with Mini Cooper Service. They did a fantastic job fixing our car. They were very efficient with time and polite. They did an extra job as well even though they didn't have to. The muffler and the back of the car were cracked because of the recent accident, and somehow they fixed it. It looks like nothing happened despite couple of scratches. The office does everything to provide the best customer experience! Definitely recommend this dealership! More
by Justin91
Employees Worked With
Samuel Hesketh-Tutton
June 30, 2015
excellent service I have been coming to mini of boston for seven years of service. Mark Ravin has always been knowledgeable, and helpful. When I upgrade my mini later I have been coming to mini of boston for seven years of service. Mark Ravin has always been knowledgeable, and helpful. When I upgrade my mini later, I will come to mini of Boston because of the excellent service by Maaaaaaaark Ravin and his crew. More
by Louise
Employees Worked With
Mark Ravin
May 10, 2015
Above and beyond I have been bringing my mini for service to you for 2 plus years. I have always had a great experience you always keep me updated on what's happening I have been bringing my mini for service to you for 2 plus years. I have always had a great experience you always keep me updated on what's happening and how long it will take. My appointments have always been on time and I love the Sunday morning hours I live and work in western ma so this is very convenient for me. The last visit I had I feel as though you went above and beyond you needed to keep my car so you gave me a loaner. I had a family emergency the next day which had me traveling to Va when I called there was no questions only taking car you just said be safe and hope all goes well. You have no idea how great fun I am for the kind words and no hassle about taking car. I will always remember this and recommend you to all my friends and relatives. The service consultants were Liz and Dave Thank you Lisa Schnare More
by Happy mini
Employees Worked With
Jamie Chisholm
