Herb Chambers MINI of Boston

Everyone I spoke with at the dealership was personable, knowledgeable, and forthcoming. Aside from a little bit of high-pressure at the finance desk, the whole sales experience was pleasantly low-key and e knowledgeable, and forthcoming. Aside from a little bit of high-pressure at the finance desk, the whole sales experience was pleasantly low-key and efficient. Darnell was especially friendly and helpful. More

This is my second MINI through Herb Chambers MINI. The entire experience is awesome. The people, from sales to service have been incredible. They are helpful, informative, professional,polite, courteous. entire experience is awesome. The people, from sales to service have been incredible. They are helpful, informative, professional,polite, courteous. Even when I'd walk around the lot, the personnel who were shuttling cars around treated me with friendliness and respect! The sales end is nor pushy. Granted, considering the product, a Mini-Cooper, it does speak well for itself. I've dealt with car sales persons and dealerships before. There is no comparison to the overall performance at Herb Chambers MINI. A great experience. I highly recommend. More

Had been thinking seriously about buying a Mini. Was looking online and finally stopped in at Herb Chambers Mini. The staff there was fantastic. The salespeople were very friendly and professional. Darn looking online and finally stopped in at Herb Chambers Mini. The staff there was fantastic. The salespeople were very friendly and professional. Darnell was very knowledgeable about the different styles, models and options that were available and their overall value in regards to resale. After custom ordering my Mini, they were great about keeping me posted and it actually came in before expected. When I picked my Mini up Darnell went over every detail of the vehicle and its operation. Cleaned it, took the sticker off. Registered, inspected,gassed up,and ready to go! And driving it home on the Mass Pike was unbelievable. I would recommend both the product and the dealer to anyone who is considering buying a new or used car. More

Mark Ravin is by far the nicest service advisor that I have ever dealt with. He is always smiling and seems to really enjoy his job. Every time I bring my Mini in for service, he always explains in deta have ever dealt with. He is always smiling and seems to really enjoy his job. Every time I bring my Mini in for service, he always explains in detail the work that needs to be done. He knows how much I love my Mini and his enthusiasm is genuine. Getting my car fixed is always a rewarding experience when I come to the dealership. More

I highly recommend this dealer. Everyone we have dealt with have bent over backward to please us. My husband bought a Mini cooper in June 2009 from Darnell. I loved his car so much we went back to Darnell with have bent over backward to please us. My husband bought a Mini cooper in June 2009 from Darnell. I loved his car so much we went back to Darnell to buy one for me! I did look at other Mini dealers first, but no one could match Herb Chambers Mini Boston. We have been back for the one year service of both cars. Each visit leaves us impressed with the professionalism, cordiality, and eagerness of every staff member. When we are ready for new cars, we will definitely see Darnell! More

It's been a fantastic few months driving about in my new MINI convertible- top down, loving the feeling of the sunshine on my face. Equally fantastic was my experience purchasing my new car. I dealt with MINI convertible- top down, loving the feeling of the sunshine on my face. Equally fantastic was my experience purchasing my new car. I dealt with Rich Tran who was just terrific! He was and is knowledgeable, helpful and quick to respond to my multitudes of questions. I special ordered my car and added many special details to make it my own. Rich was "there" every step of the way to be sure the car I wanted was the one I ended up with. He took his time, never seemed rushed and always had the answer, no matter how obscure my question. Even now, after I've had the car a few months, when I email Rich with a quick question, he always answers right away. The entire purchase and post-purchase experience has been great in every way! More

Wonderful Experience. Worked With Norm Cohen and Ian. Was able to work out a great Deal and love my new MINI. Had a problem with the door but recomended me a dealership closer to my location where they fixed able to work out a great Deal and love my new MINI. Had a problem with the door but recomended me a dealership closer to my location where they fixed it right away. Was misinformed about the electronic Mirrors but I still love the car. Thanks! More

Darnell was so friendly and always available to answer questions. the process was smooth, She gave me what I wanted never questioning any decisions that I made. Prior to visiting herb chambers mini and sp questions. the process was smooth, She gave me what I wanted never questioning any decisions that I made. Prior to visiting herb chambers mini and speaking to Darnell, I visited another dealership all they did was try to push a used car. That didn't happen with the staff at HC Mini and Darnell. Thank you Herb Chambers especially Darnell, you will be at the top of my list next time I buy another mini. Juan Ramirez More

Darnell was warm and welcoming since I first walked-in to buy a new car. She made my first car-buying experience simple and pleasant by informing me thoroughly about my buying options while securing a deal w buy a new car. She made my first car-buying experience simple and pleasant by informing me thoroughly about my buying options while securing a deal where I could make low monthly payments. Being a transplant from Texas, I didn't know anyone here nor did I have the means to go to an RMV to get a new license as my current one was expired, so she took her day-off to get me to the nearest RMV for my driver's exam and even offered her own car so I could take the test. In my personal experience, this is the kind of customer service you don't train for, but that which comes from truly exceptional people that an agency like Herb Chambers is surely proud to have in their sales team. Darnell has also made me feel like a client by establishing a relationship that goes past the sale; I have stopped by the dealership a couple times to have my car serviced and we'll run into each other and catch-up. Overall, I know I'm in good hands. More

Norm provided friendly, caring customer service tailored to my needs. He knows his vehicles and gave me frank feedback about the best choice for me. Jade was also helpful in getting me the best financing to my needs. He knows his vehicles and gave me frank feedback about the best choice for me. Jade was also helpful in getting me the best financing deal, and providing honest feedback about which add-ons would be the best value for my money. More