Herb Chambers MINI of Boston

When I decided to lease a MINI my husband contacted Hadi from BMW next door to recommend someone to us from the MINI dealership. He leased a BMW from Hadi last year and he is very happy. We met Marcelo an from BMW next door to recommend someone to us from the MINI dealership. He leased a BMW from Hadi last year and he is very happy. We met Marcelo and did a test drive. Marcelo was very patient and answered all my questions. We went over options based on how much I wanted to pay per month and he made some good recommendations and gave us an honest perspective on some options I was considering. There was no hard sell and I didn't feel pressured to go beyond my set budget. Additionally, I didn't feel that I ended up with less than what I wanted. On the contrary, I got so many great features and a great looking car. After going over all our options and costs, Marcelo got us a great deal on our lease! My car was ready at the time Marcelo said it would be. When I picked up my car, it was waiting for me in the parking lot. It looked great! Marcelo went over all the features of the car, helped me set up my iPhone to the car computer, and gave me some tips on how to take care of my car for optimal performance on the road. I agree with other reviewers that good sales people are hard to find, but great sales people are a endangered species! Marcelo definitely falls in the latter. Herb Chambers struck gold with this team! Claudia C More

My experience with Herb Chambers MINI was first rate -- everything from information and ease of its website to its informed, professional, accessible sales reps, to the clear, organized and reliable way in everything from information and ease of its website to its informed, professional, accessible sales reps, to the clear, organized and reliable way in which the dealership explained and processed the sales, warranty, registration and delivery paperwork. Marcelo Kopper's work stood out as the most pursuasive among the many ecellent services and features I experienced at Herb Chambers. He avoided the hard sell and allowed the sale to be accomplished by the vehicle itself. His thorough knowledge of the various features, packages and prices available with the MINI hardtop, MINI convertrible, MINI Clubman, MINI Countryman, and the S series allowed me to process the many alternatives and fall in love with the vehicle I chose. Mr. Kopper exlanations and demonstrations during my test drive and when I picked up my vehicle provided me with the most complete understanding of any new car I've ever purchased. His follow up emails have been helpful and not intrusive and he accomplished all of this while maintaining a winning, engaging, patient and highly professional personality, which increased my confidence in the dealership and the vehicle. I am happy to provide whatever additional information might be helpful. More

I have purchased may new cars over the years and the experience has not always been positive. But when we purchased the Mini Countryman from Marcello Kopper the experience from start to finish was first experience has not always been positive. But when we purchased the Mini Countryman from Marcello Kopper the experience from start to finish was first class. I have never met a more customer focused, knowledgeable , courteous , considerate individual. Nothing was too much trouble and the most important thing for me was how he managed my expectations completely, when something was promised it was delivered on time , he made me feel that I was his one and only customer , Well done Marcello and Thank-you Sarah Turner More

Rich is a super nice guy and really helpful! Especially Rich is a super nice guy and really helpful! Especially when we had a scratch after a few weeks, he helped us to apply the paint we purchased on it a Rich is a super nice guy and really helpful! Especially when we had a scratch after a few weeks, he helped us to apply the paint we purchased on it and tell us how to do it ourselves in the future. This is really helpful for people knowing nothing like us! More

I never write reviews, but had such a great experience with MARCELO KOPPER who leased me a Mini. This guy knows how to be helpful and informative without any pressure. I had spent weeks literally walkin with MARCELO KOPPER who leased me a Mini. This guy knows how to be helpful and informative without any pressure. I had spent weeks literally walking out of dealerships due to bad sales tactics. I closed a great deal with Marcelo within a couple hours of walking into Herb Chambers on Comm Ave in Boston. MARCELO is the guy to go to to buy or lease a Mini or any other car for that matter. The BEST in the biz, always available to answer questions, everything happened without hassle and on-time. Excellent follow-through. More

i got a mini cooper s clubman in eclipse grey and im very happy with it. the engine strength is superb and interior is refined. i got A GREAT DISCOUNT FROM THESE GUYS. and the service was excellent. but mo happy with it. the engine strength is superb and interior is refined. i got A GREAT DISCOUNT FROM THESE GUYS. and the service was excellent. but most important is that i got a great price cut. More

After having a not so great experience with my original salesperson, Jason, Marcelo took over and was GREAT. He really cared and solved my problems in a very timely fashion - he followed up quickly and was salesperson, Jason, Marcelo took over and was GREAT. He really cared and solved my problems in a very timely fashion - he followed up quickly and was able to deliver the car to me. He completely changed my customer service experience from bad to good. He was honest and straight forward with me and that's what I look for when doing any kind of business - especially when leasing a car! More

My intuition told me my MINI wasn't quite right though I couldn't say why. Mark kindly listened to me and agreed to get the mechanics to take a look. It turned out that I had what could have turned into a couldn't say why. Mark kindly listened to me and agreed to get the mechanics to take a look. It turned out that I had what could have turned into a very extensive, expensive, leak in my steering column and a few other lessor problems that come with a 2002 in 2011. Mark promptly called me with the news and talked me through my options. He is always, and I mean always, helpful, knowledgeable and friendly. It's funny. Mark first started in MINI sales and actually sold me my beloved MINI. I loved working with him through that process and lamented I'd not get to work with him once my MINI was bought. Lo and behold, at the time of my first scheduled service who met me at the bay--Mark! Lucky, lucky, MINI owners get to work with Mark. MINI repair last week in the hundreds, working with Mark Ravin--priceless! More

The primary reason I'd buy another Mini is due to the high level of service I consistently get from my service agent at Herb Chambers in Boston, Mark Ravin. Never under delivers, always courteous and ju high level of service I consistently get from my service agent at Herb Chambers in Boston, Mark Ravin. Never under delivers, always courteous and just an absolute pleasure to deal with when it comes to the hassle of keeping up with routine and the few unanticipated service visits. I hate dealing with that stuff, would rather be driving, but these guys are pros at making it not so bad. Keep up the good work and good luck hanging on to such good help. More

Herb Chambers Mini 1168 Commonwealth Ave. Boston Ma. 02134... I just want to know you have such a great team in customer service. I've been loyal to your team since 2000. I bought my 1st BMW 328 CI a 02134... I just want to know you have such a great team in customer service. I've been loyal to your team since 2000. I bought my 1st BMW 328 CI and enjoyed it for 7 years. Then I fall in love with Mini Cooper on 2007. It such a nice super car, loved the way it handles,looks sharp and awesome turbo engine. Anyways I am sending this email to you to let you know that you are lucky to have Mark Ravin in your TEAM.... He's just very informative when it comes to servicing my car and he will take care of my car as if it his own. One word I can say to your team IMPRESSIVE customer service. Thanks guys,.. Sherry Wu :) More