Herb Chambers MINI of Boston

I came in looking to lease a new MINI and Richard was very helpful. He showed me the differences between the models and answered every question I had; he clearly knows his stuff when it comes to MINIs. W very helpful. He showed me the differences between the models and answered every question I had; he clearly knows his stuff when it comes to MINIs. When it came time to talk numbers and customize my order, he was extremely helpful and worked with me as if I was his only client; he was never in a rush, always understanding of my price range, and went as far as to tell me which features I wouldn't really need or aren't a great value. When it turned out there was a 2011 MINI that met what I wanted, he pushed me toward that, even though he could've sold me on a 2012 for ~$4500 more over the term of my lease. He saved me money, time, energy, and I couldn't be happier with the car I ended up with. My overall experience with Richard Tran at Herb Chambers MINI was a 10/10. For reference, the car I leased was a 2011 Cooper S Clubman. More

Called Herb mini and the sales person on the phone said they have what my wife and I were looking for. Once we got there (same day), we were told they don't have the car that we were looking for but they c they have what my wife and I were looking for. Once we got there (same day), we were told they don't have the car that we were looking for but they can order one for me. Finally, we placed an order and waited for two weeks for the new car arrival. On the delivery day, we've got a call from Herb saying the car is ready and we can come to pick it up after noon time. We arrived at Herb at about 2pm, we were told by a customer service lady that our car is no where to be found. After spending about 30 minutes searching for our car, the sales manager last name Miller finally came out from his meeting and told us that instead shipping the car to Boston Mini, the truck driver delivered to New York Mini. Miller apologized to me and gave us free venture film as the result of their mistake. We waited for another week and finally we received a call from mini again that our car had finally arrived. On arrival at Herb Mini, we saw a mini with the same color with different stripes that parked in front of the dealer on the street. Miller told us that's the one and we said no. I told Miller to go back to the paperwork and again the paperwork clearly prove that they made some mistakes on the stripes/wheels/side mirror covers. We waited for another 4 days before we finally get the car. Drove the car for about 2 months and the car would not start. It happened twice before we decided to bring it back for repair. Mini service adviser Mark told us they found no problems and replaced the radio for us. About a month after the car came back from repair, it happened again. However, we were able to start the car after few minutes of trying. In less than a week it happened again. Our car would not start after we get gas at the Shell gas station. We pissed off the gas attendant who threaten to call a tow truck and police on us because our car won't start. The customers were beeping the horn and swearing at us. My wife and I were stuck at the gas station and AAA was 1.15hrs away. After about 15 minutes of trying to start the car, it started again and we were told not to come back to the gas station for service. I left a voice mail to the service adviser(Mark) and requested a call back ASAP and Mark never returned my call. Feeling frustrated, pissed off and helpless, from now on, I will video the power outage/problems to my phone and get a receipt from AAA everytime I call them for the same problem. I think I bought a lamon car from Herb Chamber. Back to the service department today(7/27/11) with the mini and spoke with the service adviser(Not Mark) regarding the same problems. I showed him the video(regarding the car problems) that I recorded on my phone. He promised me to do a detail check on my mini. I also spoke with the manager Mr. Miller who came to see me after reading this post. Miller stated he will contact William Rogers of Mini and advise him of the problems. Both Miller and I agreed to wait for the result of the test and if the problems can't be fix, Miller agreed to replace my car with a new one(including all features/options)with no charge and fee. 15 minutes prior to updating this post, I've got a call from the service dept and the person on the phone stated the problem could be the battery and they will need more time to test my car and do more road test, I guess all I can do is sit and wait. So far, me and my wife haven't get a chance to enjoy our mini since we bought it. Every time we drive it, we are hoping that we can come home safely. Will see how many miles they gonna put on my car for testing purposes. I received few updates(phone calls) from Herb Chamber this afternoon(7/27/11) and again, I was told that they were unsure of what caused the problem. However, the service adviser and Mr. Miller clearly showed me that they do care about their services and customers, as a result of it, I increased the scores of my rating on Herb Chamber based on the conversation and promises that I had with Mr. Miller and the service adviser. More

I bought my Mini from a private owner and after working with Herb Chambers Mini of Boston I gave a great rating across the board because my rewarding experience working with Mini service and Mark Raven as with Herb Chambers Mini of Boston I gave a great rating across the board because my rewarding experience working with Mini service and Mark Raven as my main point of contact "super star in customer service" creating a community of driver care for Mini owners is why I stayed in the Mini family and with Herb Chambers Boston. I then met with Used Mini Sales team headed by sales manager Ian and they were very patient and engaging and made the trade-in process for my 2003 Mini very relaxing and went out of their way to provide used Mini options. Teamwork was evident as they care for their customers' buying experience and it starts with my Mini service relationship developed with Mark Raven over the past four years. Mark Raven exemplifies customer service excellence, care, and focus!! Rob D. Boston, MA More

We had been looking for a mini countryman for a while. Daniel, the internet person at Herb Chambers Mini did an excellent job of informing us of the cars that were available. He was my first contact at th Daniel, the internet person at Herb Chambers Mini did an excellent job of informing us of the cars that were available. He was my first contact at the dealership. He was very thorough and patient. When we arrived, Daniel introduced us to Rich Tran, who was to be our salesperson. After contacting 3 other mini dealerships in the New England area, he was the person who actually put together the deal for our car. He is a friendly as well as a knowledgeable salesmen, who went above and beyond his duties to us. We love our new car, and we appreciate the professionalism, and the personal service we received at Herb Chambers. More

Marcelo Is by far the best sales person I have ever Marcelo Is by far the best sales person I have ever meet in the car business. We have been working together for some time for me to buy my new min Marcelo Is by far the best sales person I have ever meet in the car business. We have been working together for some time for me to buy my new mini and he has keep me updated on all new deals and cars that had come into the show room. If I where to buy another cat today or in five years and he was still working for Mini I would buy it from him. I have a few friends looking for new and used mini and I have told them there is no better sales person that can help find the right car for you. More

When I decided to lease a MINI my husband contacted Hadi from BMW next door to recommend someone to us from the MINI dealership. He leased a BMW from Hadi last year and he is very happy. We met Marcelo an from BMW next door to recommend someone to us from the MINI dealership. He leased a BMW from Hadi last year and he is very happy. We met Marcelo and did a test drive. Marcelo was very patient and answered all my questions. We went over options based on how much I wanted to pay per month and he made some good recommendations and gave us an honest perspective on some options I was considering. There was no hard sell and I didn't feel pressured to go beyond my set budget. Additionally, I didn't feel that I ended up with less than what I wanted. On the contrary, I got so many great features and a great looking car. After going over all our options and costs, Marcelo got us a great deal on our lease! My car was ready at the time Marcelo said it would be. When I picked up my car, it was waiting for me in the parking lot. It looked great! Marcelo went over all the features of the car, helped me set up my iPhone to the car computer, and gave me some tips on how to take care of my car for optimal performance on the road. I agree with other reviewers that good sales people are hard to find, but great sales people are a endangered species! Marcelo definitely falls in the latter. Herb Chambers struck gold with this team! Claudia C More

My experience with Herb Chambers MINI was first rate -- everything from information and ease of its website to its informed, professional, accessible sales reps, to the clear, organized and reliable way in everything from information and ease of its website to its informed, professional, accessible sales reps, to the clear, organized and reliable way in which the dealership explained and processed the sales, warranty, registration and delivery paperwork. Marcelo Kopper's work stood out as the most pursuasive among the many ecellent services and features I experienced at Herb Chambers. He avoided the hard sell and allowed the sale to be accomplished by the vehicle itself. His thorough knowledge of the various features, packages and prices available with the MINI hardtop, MINI convertrible, MINI Clubman, MINI Countryman, and the S series allowed me to process the many alternatives and fall in love with the vehicle I chose. Mr. Kopper exlanations and demonstrations during my test drive and when I picked up my vehicle provided me with the most complete understanding of any new car I've ever purchased. His follow up emails have been helpful and not intrusive and he accomplished all of this while maintaining a winning, engaging, patient and highly professional personality, which increased my confidence in the dealership and the vehicle. I am happy to provide whatever additional information might be helpful. More

I have purchased may new cars over the years and the experience has not always been positive. But when we purchased the Mini Countryman from Marcello Kopper the experience from start to finish was first experience has not always been positive. But when we purchased the Mini Countryman from Marcello Kopper the experience from start to finish was first class. I have never met a more customer focused, knowledgeable , courteous , considerate individual. Nothing was too much trouble and the most important thing for me was how he managed my expectations completely, when something was promised it was delivered on time , he made me feel that I was his one and only customer , Well done Marcello and Thank-you Sarah Turner More

Rich is a super nice guy and really helpful! Especially Rich is a super nice guy and really helpful! Especially when we had a scratch after a few weeks, he helped us to apply the paint we purchased on it a Rich is a super nice guy and really helpful! Especially when we had a scratch after a few weeks, he helped us to apply the paint we purchased on it and tell us how to do it ourselves in the future. This is really helpful for people knowing nothing like us! More

I never write reviews, but had such a great experience with MARCELO KOPPER who leased me a Mini. This guy knows how to be helpful and informative without any pressure. I had spent weeks literally walkin with MARCELO KOPPER who leased me a Mini. This guy knows how to be helpful and informative without any pressure. I had spent weeks literally walking out of dealerships due to bad sales tactics. I closed a great deal with Marcelo within a couple hours of walking into Herb Chambers on Comm Ave in Boston. MARCELO is the guy to go to to buy or lease a Mini or any other car for that matter. The BEST in the biz, always available to answer questions, everything happened without hassle and on-time. Excellent follow-through. More