Herb Chambers MINI of Boston

I found this to be one of the best buying experiences I I found this to be one of the best buying experiences I have had. Luigi found the right car at what I wanted to spend. Simple. I found this to be one of the best buying experiences I have had. Luigi found the right car at what I wanted to spend. Simple. More

Scott made my car buying experience enjoyable and non-threatening. He always greeted me with a smile, and listened to me when I told him what I was looking for. I ended up with the exact car I wanted non-threatening. He always greeted me with a smile, and listened to me when I told him what I was looking for. I ended up with the exact car I wanted - down to color, striping and interior features - and feel that both Scott and I were happy at the end of the negotiation. He is definitely worth seeking out - if you are interested in a MINI and are at Herb Chambers, Boston (Allston), ask for him! More

After more than two months wait, finally got my long dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini. dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini. More

Purchased a brand new 2012 mini countryman s from Herb Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purc Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purchasing a faulty mini I have received sub par support from their Sales, Service & GM. 2 hrs after purchasing my mini I got an engine failure error light. After speaking with service I was instructed to call mini roadside assistance and have the car towed in. Mini roadside refused to tow my car in w/out $120 first 20 miles and an astronomical rate each mile after b/c I wasn't in the system yet. I of course refused. I was then instructed by service to drive my car down. After not having the deposit for an enterprise rental they acted as though there was nothing they could do. No loners avail- only loners were part of BMW. Same company but I was told "it's a different department. nothing we can do for you". I was expected to find my own way home- take the bus- etc...after I purchased a NEW car only hours earlier. I had to demand a manager to secure a loner car. After 3 days I picked up my car- assured they fixed the sensor issue. I got into my car...drove approx. 20 feet outside the dealer and the light came back on!!!!! They had my car for 3 days and fixed NOTHING. I am now told they are opening a PUMA case w/engineering to try and find out what is wrong with my car. I received a call from the GM, Melissa Steffy, after writing a few emails...but the call was just a brief brush off apology. I am still without a car. Herb Chambers clearly doesn't stand behind their vehicles, they provide sub-par service and are too large to worry about the bad experience of 1 person. Buyer beware- think twice before heading down to Herb Chambers dealerships for your new car. More

I didn't end up buying a Mini but came close to it and enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a c enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a car on the lot versus ordering one. Very nice, good communication, never got pressure to buy the car. More

I came in for lease end inspection. Thanks to Kevin, who was extremely friendly and efficient, it was an easy and painless experience. I even enjoyed it! was extremely friendly and efficient, it was an easy and painless experience. I even enjoyed it! More

I never thought that I would write a great review about a car dealership...until now. Herb Chambers Mini of Boston is quite the dealership. Unlike another Mini dealership, I did not feel pressured at Herb car dealership...until now. Herb Chambers Mini of Boston is quite the dealership. Unlike another Mini dealership, I did not feel pressured at Herb Chambers to make a purchase. Ian (the manager) and Scott (the sales advisor) treated me so well that I left the dealership very satisfied. Also, Ian and Scott were extremely knowledgeable about Mini cars, down to the last details. At Herb Chambers, I never felt sold-to rather I felt these guys genuinely cared about getting me the right car at the right price. To sum it up, THANKS - Herb Chambers Mini, Ian and Scott for making my dream of owning a Mini Countryman a reality...now I just have to wait for it to come in :) More