Herb Chambers MINI of Boston | Page 77

Great Car, Great Service I purchased my Mini in the Spring of 2014, and dealt with Ellington Jackson at the Boston dealership. I really appreciated Ellington's relaxed, frie I purchased my Mini in the Spring of 2014, and dealt with Ellington Jackson at the Boston dealership. I really appreciated Ellington's relaxed, friendly manner, and ended up making my decision a lot more quickly than anticipated. After closing the deal, Ellington urged me to contact him with any questions and concerns. Less than a week after buying the car, a guy on a motor scooter hit my rear bumper. This happened on Commonwealth Avenue. A few minutes later I got a text from Ellington, saying he'd been on the "T", and had noticed me stopped in the middle of Commonwealth Avenue, wanted to know if I was OK, which I was, of course. Hadn't anticipated that the sales rep would be watching over me so closely. A few weeks later, I decided I wanted to install a roof rack support system, and a bicycle rack. Ellington helped me select the appropriate equipment, and installed it for me. Saved me hours, I'm sure. A few days ago, I was tapped again, this time on the front end. Wasn't sure whether there'd been any significant damage, and before entering the insurance machine, asked Ellington to have a look, which he did. So I have a clearer idea now of how to proceed. To sum up, Ellington has made good on his offer to support me post-purchase, and I look forward to seeing him, and doing business with him in the future. More

Luigi at Herb Chambers is awesome! I recently worked with Luigi Lembo @ Herb Chambers in Brighton to lease a new Mini Countryman. He was so easy to work with, helped me find the right c I recently worked with Luigi Lembo @ Herb Chambers in Brighton to lease a new Mini Countryman. He was so easy to work with, helped me find the right car for me and worked with my budget. He made the entire car buying process stress free and comfortable. I had went to other dealerships and researched other places and it wasn't until I worked with Luigi that I felt someone was really listening to what I was looking for and could help me. Thank you Luigi. I love my Mini!! More

Excellent experieences b/c Katie and Luigi This is my second MINI. I would like to go for a special lease program but had rough time dealing with 3 people with no success but frustration. Sale This is my second MINI. I would like to go for a special lease program but had rough time dealing with 3 people with no success but frustration. Sales adviser Luigi and asst manager Katie came to rescue me and got the thing done efficiently and professionally. More

Outstanding! By far the best car purchase experience I have ever had. Luigi is personable, knowledgable and treated me like family from the first minute I walked i By far the best car purchase experience I have ever had. Luigi is personable, knowledgable and treated me like family from the first minute I walked in the dealership until I drove away with my new Mini. I highly recommend Luigi and Herb Chambers. More

Luigi is the greatest! I don’t buy cars often (as my 14 year old current car will attest), so was not really looking forward to the hard sell, negotiating, and nail biting t I don’t buy cars often (as my 14 year old current car will attest), so was not really looking forward to the hard sell, negotiating, and nail biting that goes along with the experience. Working with Luigi was such a pleasure – stress-free, and actually fun. It was like doing business with a friend. He listened to what we wanted and worked to get us into the car of our choice. The ride to work this morning was so much fun I hated to have it end. With all the buttons and colors and features the car has, I’ll be busy for a long time trying to figure it all out. I have never had a Bluetooth device before, so chatting with my husband without a phone was an absolute hoot! Luigi gave me an awesome tutorial on all the options and features. I highly recommend Herb Chambers and Luigi, and the rest of the team! More

Committed to the Customer I recently bought a Used Countryman. My Sales Representative Scott Pann was essential throughout the entire process from the test drive to the ultimat I recently bought a Used Countryman. My Sales Representative Scott Pann was essential throughout the entire process from the test drive to the ultimate exchange and purchase. His care and expertise were tested when I discovered an issues with the shifting that was putting stress on car, causing a delay. When I brought the car to the Service Center back under warranty, originally I was advised that the issue was not detected and they wanted me to come back to Boston to explain my issue on a test drive. However Scott was able and willing to test it again for me as I trusted his opinion and believed he believed he could save me the 150 mile commute. Scott and a technician took it on a run again and they were able to pin down my issue. They communicated every step along the way and were able to fix it the next day with the part in stock. I am grateful that I was able to find not only the exact car I was looking for but even more importantly it came with a dealership with undoubted reputation and invaluable employees like Scott. More

Best car buying experience of my life Buying a car this time around was actually fun and pleasant. I have never used those words to describe buying a car from a dealer before, but I truly Buying a car this time around was actually fun and pleasant. I have never used those words to describe buying a car from a dealer before, but I truly mean it. The parking lot was jammed packed and before I even got out of the car a nice gentleman was helping me park (sorry I wish I knew his name). I had already spoken to a very positive and upbeat Katie George on the phone about the mini I wanted to look at and then she introduced me to Josh Phillips. He was no pressure, informative, easy to chat and get along with from the moment I met him. Once I decided that this was the car for me, he worked quickly to contact my insurance agent before 5pm so that I could come back the very next morning to pick it up. Josh had things ready for me when I got there, took the time out to show me all the car features and shared my enthusiasm for the purchase with a great hug at the end. Truly, I have never hugged a car salesman! I also spoke with Rob Gale to go over the paperwork, warranties and financing. Another truly pleasurable experience, what an enjoyable person, no pressure again to buy any add ons, just presented the information in a friendly non judgmental way. Thanks everyone! More

Incomparable service Buying my Mini hardtop S from Herb Chambers Mini of Boston was the best decision ever! Not only do I LOVE my Hardtop S, the entire service experience Buying my Mini hardtop S from Herb Chambers Mini of Boston was the best decision ever! Not only do I LOVE my Hardtop S, the entire service experience was and still is excellent. Motoring advisor David Lopez was knowledgeable, patient, honest and upfront throughout the entire purchase process and facilitated numerous test drives, and helped me find the best little car for me. He still answers to every new stripe or design accessory I add to my Mini. I always look forward to visiting the dealership, no matter what the reason and I leave happy and excited about motoring on. I highly recommend booking a test drive, you will never be the same again. More

If you're looking for a MINI, go here! I had an eight year old VW convertible and enjoyed it--going on trips with the top down, buzzing around time and easy parking. However, when the MINI I had an eight year old VW convertible and enjoyed it--going on trips with the top down, buzzing around time and easy parking. However, when the MINI started showing up on roadways, I coveted it. Last April, after months of designing it, I ordered my convertible MINI at Herb Chambers. We dealt with Scott Pann. He was terrific--made suggestions, kept us up-to-date on the manufacturing and delivery of the car and did everything in his power to be sure we got the car the way we wanted it and as soon as possible. Considering a MINI? Go here and ask for Scott Pann--he'll make it a great experience. More

Herb chambers mini was excellent Very energetic and knowledgable of his cars. Answered all questions and found us a match within a week. He went above and beyond to make us comfortabl Very energetic and knowledgable of his cars. Answered all questions and found us a match within a week. He went above and beyond to make us comfortable. Anyone thinking of getting a mini josh is your man! More