Herb Chambers MINI of Boston

Purchased a brand new 2012 mini countryman s from Herb Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purc Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purchasing a faulty mini I have received sub par support from their Sales, Service & GM. 2 hrs after purchasing my mini I got an engine failure error light. After speaking with service I was instructed to call mini roadside assistance and have the car towed in. Mini roadside refused to tow my car in w/out $120 first 20 miles and an astronomical rate each mile after b/c I wasn't in the system yet. I of course refused. I was then instructed by service to drive my car down. After not having the deposit for an enterprise rental they acted as though there was nothing they could do. No loners avail- only loners were part of BMW. Same company but I was told "it's a different department. nothing we can do for you". I was expected to find my own way home- take the bus- etc...after I purchased a NEW car only hours earlier. I had to demand a manager to secure a loner car. After 3 days I picked up my car- assured they fixed the sensor issue. I got into my car...drove approx. 20 feet outside the dealer and the light came back on!!!!! They had my car for 3 days and fixed NOTHING. I am now told they are opening a PUMA case w/engineering to try and find out what is wrong with my car. I received a call from the GM, Melissa Steffy, after writing a few emails...but the call was just a brief brush off apology. I am still without a car. Herb Chambers clearly doesn't stand behind their vehicles, they provide sub-par service and are too large to worry about the bad experience of 1 person. Buyer beware- think twice before heading down to Herb Chambers dealerships for your new car. More

I didn't end up buying a Mini but came close to it and enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a c enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a car on the lot versus ordering one. Very nice, good communication, never got pressure to buy the car. More

I came in for lease end inspection. Thanks to Kevin, who was extremely friendly and efficient, it was an easy and painless experience. I even enjoyed it! was extremely friendly and efficient, it was an easy and painless experience. I even enjoyed it! More

I never thought that I would write a great review about a car dealership...until now. Herb Chambers Mini of Boston is quite the dealership. Unlike another Mini dealership, I did not feel pressured at Herb car dealership...until now. Herb Chambers Mini of Boston is quite the dealership. Unlike another Mini dealership, I did not feel pressured at Herb Chambers to make a purchase. Ian (the manager) and Scott (the sales advisor) treated me so well that I left the dealership very satisfied. Also, Ian and Scott were extremely knowledgeable about Mini cars, down to the last details. At Herb Chambers, I never felt sold-to rather I felt these guys genuinely cared about getting me the right car at the right price. To sum it up, THANKS - Herb Chambers Mini, Ian and Scott for making my dream of owning a Mini Countryman a reality...now I just have to wait for it to come in :) More

Kevin Bugbee made walking into this dealership a very rewarding decision. He saved me money, went out of his way to handle my end of lease smoothly and quickly.. I will absolutely shop for my vehicles h rewarding decision. He saved me money, went out of his way to handle my end of lease smoothly and quickly.. I will absolutely shop for my vehicles here in the future. Best - Nick Zappia More

When I bought my car from Ian Miller, he promised to help me every time I need to come in for my scheduled service. He gives very good service and I send all my friends to buy car from him. me every time I need to come in for my scheduled service. He gives very good service and I send all my friends to buy car from him. More

To start, here is my original email sent to the team we experienced during our time at Herb Chambers MINI in Boston: First off we would like to say thanks for the experience we partook this past weekend. experienced during our time at Herb Chambers MINI in Boston: First off we would like to say thanks for the experience we partook this past weekend. I have selected each of you for this communication as you all played a part in how we feel. I could not locate Brian's email address so please ensure he gets a peek at this note. Kate, of which we never met, was actually the key to this event taking place. So especially to Kate I must say had you not followed up with us during preliminary contact stage then we would have never came to visit. Next comes Brian for his acceptance style greeting us at the elevator on the 3rd floor. Thanks Brian as you left me with originality and not one of "this guy is faking it" style. You are great. Before I forget...the valet person which was exceptional. He left us with security in leaving our vehicle in your hands while we did our shopping. Now is Ian, most professional and straightforward. Pleasure working with you. Next up is Richard, but I'll get back to that shortly. Now up is Scott, although we never officially met, I did run into Scott during the "pay up" stage that takes place on the first floor. Scott went out of his way to assist me with the coffee machine as I did not have my reading glasses. For that I thank you Scott. Kiam, most wonderful time spent with him. Accuracy along with attention to detail left us with comfort during the "pay up" stage. Now back to Richard. As most of our time was spent with him we had the opportunity to get to know him best. Most excellent experience with Richard. Lastly, I thought about sending this on the ride home yesterday of which my doubts approached. I cannot express enough to each of you the significance your parts played throughout all the stages of a vehicle purchase. As I myself know first hand the experience of purchasing from a dealership is not one of "hey I can't wait to do that again"...but after our visit with you I can say most definitely that your team is what some call...the "TOTAL PACKAGE"... So if you haven't heard it today...well I am telling you...you are a most excellent "Total Package" Semper Fidelis Richard J and Estelle A MUCHES I must add an additional comment here...see when you purchase a vehicle it is done in stages...stage one is deciding on your current vehicle...stage two is the process of picking a replacement...stage three is research...stage for is locating a seller...stage four is the visit to the seller...stage five is finding the car at the seller...test driving...financing...and on like that. So the point here is for me as I have purchased about 12 vehicles in my life time, I have never made it through the purchasing a vehicle without some major issue during one of the various stages involved. It's kind of like you make it all the way to stage nine when you are finally sitting with the finance people. You already know your credit score cuz hey that's easy enough to print out online from Equifax...and the finance person says "well your credit doesn't quite put you into our best rate but we can get you 5.9" or "we can't give you this deal unless you buy the extended warranty" or better yet the salesman is one of those demeaning types that talks down to you like your teenager does when you tell them to take out the garbage...So where I am going with this is, my wife and I made it through to the end of all the stages...and I must say with complete satisfaction. It wasn't because of the sales manager, or the receptionist or the price...it was because the entire TEAM we dealt with...9 in all...each one of them played such a pivotal role. One would deem them the "TOTAL PACKAGE" From the valet attendant...most wonderful man...to the greeter off the elevator...completely desirable...So one cannot comprehend satisfaction of the purchasing process until one visit's this dealership...cuz it's not a dealership...its an effort...a tactical strategy put together designed to make you at ease and not lead but merely taken on the journey of the Herb Chambers Mini "TOTAL PACKAGE" Thanks again guys...and when the volvo goes...maybe my bride will see fit to put me in the clubman...the blue and black one on the showroom floor. When she does, I will be there...Good stuff...don't miss it. More

I had a great experience wiht this dealer. Ian Miller was by far the most friendly and easy-to-deal-with salesperson/manager I had ever encountered. No pressure and nothing but helpful. I would highly recom by far the most friendly and easy-to-deal-with salesperson/manager I had ever encountered. No pressure and nothing but helpful. I would highly recommend Herb Chambers Mini in Brookline if you want a delearship that treats you with the respect you deserve and with an approach that I wish every dealership had. More

Luigi was helpful and very eager to demonstrate the outstanding qualities of the countryman, which we ultimately purchased. He was completely familiar with all the vehicle's features and instructed me outstanding qualities of the countryman, which we ultimately purchased. He was completely familiar with all the vehicle's features and instructed me thoroughly on the ins and outs of our new mini. He was very proud and well versed about this car and in fact all of the mini coopers. In fact everyone there seemed really pleased to be selling one of the greatest cars on the road, every feature being unique and exciting, which made the purchase all the more enjoyable. The car was a bit late to arrive and we were given a loaner, a new mini cooper s, which of course made the delay kind of fun. I'd also like to say that Ian, the manager, was very helpful and considerate and our brief but essential interactions enhanced the entire experience. More

Luigi was a refreshing change from the stereotypical sales guy. My husband and I are were weary of being pitched too hard but we were pleasantly surprised by the honesty and approachability of Luigi. We sales guy. My husband and I are were weary of being pitched too hard but we were pleasantly surprised by the honesty and approachability of Luigi. We would not of bought the car if Luigi wasn't so helpful and sincere. He truly made us feel comfortable and we trusted him. He introduced to his Dad - who's a lead mechanic at Herb Chambers. The overall HC experience was wonderful - I was concerned b/c some of the other reviews were negative - but I'm a satisfied customer. Even after the sale Luigi has contacted us, to see how we're doing with our new awesome MINI. I'm not a fancy pants executive buying a Porsche, but was treated as one - thanks to Luigi! More