Herb Chambers MINI of Boston

I am Extremely angry at the business practices At Herb I am Extremely angry at the business practices At Herb Chambers BMW and you will be too when you read this! My wife and I have been doing our homewo I am Extremely angry at the business practices At Herb Chambers BMW and you will be too when you read this! My wife and I have been doing our homework in search of a used Mini Cooper. On Sat we found a car advertised on the web site in our price range and listed with the extended 5 year, 100,000 “mini next certification”. We called and made an appointment to come in and see the car at 4;30 that day. 2 hours later someone calls from the dealership to confirm the appt. and I ask about the extended warranty, she puts me on hold …I wait….. then hang up. A little later someone calls and says that car does not have the coverage that is advertised . I said I was looking at the site and the car at that moment and it said it does! “ Well we made a mistake, it doesn’t I’m sorry .Is there anything else we can do for you”? I am fuming and hang up. No one calls back to follow up or apologize. But…. I want an extended warranty vehicle so the next day I go on the site and look for one. The car I was looking at the day before has been taken down , but here is another car with the mini next warranty! So….. I call the same dealership and the salesperson says he had heard what had happened the day before and he is sorry too!’ But this is definitely a mini certified car, I guarantee it’! Well, is it automatic? Yes, but it is not listed Is it the cold weather package? Yes, but it is not listed It is even the premiere package, but it is not listed Ok, I will be there Wed at 6:30 with my wife to drive the car. Are you sure it is a certified car ? Yes , I guarantee it! Wed. morning I call the dealership to confirm my appt, the women confirms my appt. and even says let me check to make sure that car (that I have made an appointment to drive ) is still available. .Yes, it is ! Aren’t you lucky! Wed. afternoon I stop in to the house before I leave for Boston for my scheduled and confirmed appointment and there is a message from my sales person asking me to give him a call for an “update on the car” . I call and he said the car he was going to pull out from storage and have ready for me when I got there was sold last night , is there anything else I can do for you? I said I had an appt. to see that car! I confirmed the appt . this morning!. The women told me the car was still available! I ask to speak to the sales manager and it is the same women who spoke with me Sunday. She said, I remember speaking with you Sunday and asking if there was anything else I could do for you. I said that was the first time you screwed me over, what about this time? She said the car was just listed last night, I said saw it on the internet 3 days ago when I made the appt! Let me speak to a manager. The manager of internet sales (or something like that) gets on the phone and I explain both stories. He listens and then recites the mantra. I am sorry, is there anything else I can do for you? Let me look up the car(s) you were interested in so I have an idea of what you are looking for. He brings up the car I had an appointment to see and….. wait for it ………..it is NOT a pre certified mini next car. “ We made a mistake” . Is there anything else I can do for you? Yes , you can find me car a car that is actually the same as you advertise it and you can honor your commitment when you say that the car will be there when I come to drive it. So far I have not heard back from anyone .Maybe there isn’t anything else they can do for mr More

I found this to be one of the best buying experiences I I found this to be one of the best buying experiences I have had. Luigi found the right car at what I wanted to spend. Simple. I found this to be one of the best buying experiences I have had. Luigi found the right car at what I wanted to spend. Simple. More

Scott made my car buying experience enjoyable and non-threatening. He always greeted me with a smile, and listened to me when I told him what I was looking for. I ended up with the exact car I wanted non-threatening. He always greeted me with a smile, and listened to me when I told him what I was looking for. I ended up with the exact car I wanted - down to color, striping and interior features - and feel that both Scott and I were happy at the end of the negotiation. He is definitely worth seeking out - if you are interested in a MINI and are at Herb Chambers, Boston (Allston), ask for him! More

After more than two months wait, finally got my long dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini. dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini. More