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Herb Chambers MINI of Boston

Boston, MA

4.8
848 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 848 reviews

August 17, 2023

I always have wonderful experiences at Herb Chambers Mini, they’re so kind and helpful. I can’t recommend them enough! More

by Ileana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers MINI of Boston responded

Hi Ileana, we're so glad to know you've had consistently great experiences at Herb Chambers MINI of Boston. Thanks for the high recommendation! We'll see you next time!

August 16, 2023

Annual service was smooth and efficient. Staff were a pleasure. Questions were all well answered. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hi Mini! We greatly appreciate your positive feedback regarding your recent annual service experience at Herb Chambers MINI of Boston. It brings us immense joy to hear that our staff provided you with smooth and efficient service. Safe travels!

August 15, 2023

Top shelf, customer-centric service advisor. I went as far as knocking on the door of the dealership GM to express my appreciation of Mark's service More

by Bosbrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers MINI of Boston responded

Bosbrave, it's great to know that you had a positive experience with our service advisor Mark. However, we noticed your rating doesn't match the feedback and wonder if there might have been an oversight or other aspects of your visit that didn't meet expectations. We'd appreciate any additional insights you could share. Please feel free to reach out directly at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

August 15, 2023

Good Afternoon My name is Latrina Gray. I always get treated With respect, mark mark is such a wonderful guy. Hes so nice and kind all the time. I come there whenever I need repairs and my More

by Latrina Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hey Latrina, it's great to know that Mark and our team at Herb Chambers MINI of Boston consistently provide you with wonderful service experiences. We appreciate your loyalty and look forward to seeing you at your next visit. Safe travels!

Aug 16, 2023 -

Latrina Gray responded

Whenever I need service On my car I will be Coming to herb chambers.

August 13, 2023

Mark Ravin is a jewel. Knowledgeable, personable, makes getting MINI service a pleasure. Because ofvMark, I wouldn’t consider going anywhere else for MINI service, regardle More

by Sgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

We're so glad to know that Mark has been able to make your MINI service experience a pleasure at Herb Chambers MINI of Boston. We appreciate your loyalty and look forward to serving you for many more years!

August 08, 2023

David Lopez is incredible. Such a nice person very easy to deal with. Not pushy. Just makes you feel at ease and very very comfortable. Thank you so much David for helping my s More

by P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're delighted to know that David provided you with such a comfortable and seamless experience at Herb Chambers MINI of Boston. Your kind words about his patience, honesty, and professionalism are greatly appreciated! Enjoy your new 2024 Mini Cooper Sport!

August 08, 2023

Great service, friendly prompt, works with my insurance incredibly accommodating! They have been a pleasure to deal with both purchasing as well as servicing More

by JCWMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're delighted to hear that you had a great experience with both purchasing and servicing at Herb Chambers MINI of Boston. We appreciate your feedback and see you again. Have a great ride!

August 08, 2023

What can I say about Mark that I haven’t already said. One of the most incredible people I have ever met. Honest professional down to earth. Humble people person the best of the best. I can’t say enough g More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're over the moon to know that Mark has made such a positive impact on your experiences with us at Herb Chambers MINI of Boston. It's wonderful to have you as part of our family and we look forward to continuing this journey together!

July 26, 2023

They know their stuff; and they are very nice people too. They always have your interest at heart and never try to get you to fix things that don't need fixing in your Mini. More

by Cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Krappe 5 Stars. The best maintenance manager in all the Herb Chambers Dealerships. Rodrigo Mereno Five Stars and Liz give you the best price for a Mini you could get; with ZERO pressure.
Jul 26, 2023 -

Herb Chambers MINI of Boston responded

Hey Cliff, thank you for the 5-star rating! We're happy to hear that you had a positive experience with our team at Herb Chambers MINI of Boston. We always aim for transparency and honesty. We'll see you next time!

July 22, 2023

Customer service was not what I would expect when buying such an expensive car. Salesman was okay, business manager was rude. Paid in full for car and expected delivery next day. On day of promised delivery More

by lauraimperatore9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rodrigo Moreno sales and Omar in business office
Jul 25, 2023 -

Herb Chambers MINI of Boston responded

Hi Laura, I apologize for the inconvenience and negative impression you were left with. We strive to provide excellent customer service throughout the entire process, so it's disappointing to hear that we fell short of your expectations. I'm glad we were able to resolve the situation the same day, but will be sure this is addressed with the appropriate members of our team. We take feedback very seriously and will use what you shared as an opportunity for improvement. Don't hesitate to reach out directly if you wish to connect with me personally. Thank you! - Melissa Steffy - General Manager - msteffy@herbchambers.com

Jul 25, 2023 -

lauraimperatore9 responded

Thank you for your response. Just to be clear the car was delivered a day after it had been promised and I was forced to postpone leaving for a trip.

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