Herb Chambers MINI of Boston

I’ve been going to this dealership for 25 years. Best service and the mini service team is consistent; honest and takes great care of me. Best service and the mini service team is consistent; honest and takes great care of me. More

Had an alternator replaced that cost around $2,270. After the repair, the mechanic told me my car looked great and I was super confident going back out on the road. The same problem occurred within a f After the repair, the mechanic told me my car looked great and I was super confident going back out on the road. The same problem occurred within a few weeks-the car going into limp mode on the highway- so I took it back to the dealership. I was told by the same mechanic the car was in terrible shape. The write up was so dramatic: the front crank seal was leaking oil, the engine ground was “very corroded almost ripped in two”, the micro filters were full of debris, the A/C belt was cracking, and a host of other problems with the oil filter housing gasket, not to mention the drive shaft. How he missed all of this when he let me pay for an alternator a few weeks before is beyond me. For my troubles, the manager, knowing I had returned without yet putting 1,000 miles on the car, let me have free spark plugs and a new park bulb and sent me on my way. The estimated damage was $5,785.23. So, I had to pay for an alternator in a car that they later deemed worthless and told me I was better off buying a new car there. Thanks for luring me into a false sense of security (and overcharging me), lying to me about the car being fixed, putting me in danger on the highway, and missing or else hiding the real problems. Had to buy another car elsewhere. More

Mark done an excellent service job on my mini cooper! And, look forward to scheduling the next maintenance job with him again!! And, look forward to scheduling the next maintenance job with him again!! More

excellent customer services! It is such a great and pleasant experiences in this dealership. Highly recommended. It is such a great and pleasant experiences in this dealership. Highly recommended. More

Mark is a joy to work with I have enjoyed his assistance and humor for many years.. He makes sure no unnecessary work is done and what is done is on a timely basis. assistance and humor for many years.. He makes sure no unnecessary work is done and what is done is on a timely basis. More

The service was great. All problems of my Mini Cooper was resolved. They also kindly gave 10% discount. All problems of my Mini Cooper was resolved. They also kindly gave 10% discount. More

Sam was terrific with letting me know the status of my car, which had been flooded in the recent rains. The team followed a protocol to dry out my car and saved it from being determined a "total". I was car, which had been flooded in the recent rains. The team followed a protocol to dry out my car and saved it from being determined a "total". I was very pleased with the effort and work. More

Staff is very responsive and helpful in answering questions and arranging to redolvevroutine and unexpected issues. questions and arranging to redolvevroutine and unexpected issues. More

Mark in Mini service provides excellent customer service experience with clear communication and technical knowledge. experience with clear communication and technical knowledge. More

Mark Ravens was terrific in explaining my options and making sure my mini was well taken care of and that the work was finished in time for me to leave when I needed to. He is great! making sure my mini was well taken care of and that the work was finished in time for me to leave when I needed to. He is great! More