Herb Chambers Lexus of Sharon

I was pleasantly greeted in the service bay immediately upon arrival and taken to Patrick, the Service Advisor who was extremely professional and informative as to what the service would entail. Patrick as upon arrival and taken to Patrick, the Service Advisor who was extremely professional and informative as to what the service would entail. Patrick asked if I had any other concerns, which I conveyed to him which were also addressed and seemingly resolved. More

By far the best purchasing experience ever. We were attended by Mike Sterling, who was incredibly patient, super kind, and truly cared for what we wanted and did beyond and above to ensure we h We were attended by Mike Sterling, who was incredibly patient, super kind, and truly cared for what we wanted and did beyond and above to ensure we had a smooth process. Mike was able to find a vehicle that matched our taste in no time, and was extremely supportive. Without any exaggeration, we can confidently say that one of the main reasons we did not hesitate to purchase the vehicle was because of Mike. I think it is very rare to find a salesman like him who truly makes customers feel like there is a salesman on their side in the buying process, as we often have to go through stressful negotiations and back and forths to reach an agreement in terms of price and everything else. From 5 car buying experiences so far in different states and dealerships, this was the best experience ever! Regarding the finance process, Sam Dawoud was also amazing. Within few seconds into talking with him, one can clearly tell that Sam is extremely knowledgeable and experienced, and was crystal clear in explaining basics to more complex aspects of the financing process. Overall, the Lexus Sharon branch was outstanding, I do not have enough words to fully describe how great this was More

Great service. Always handles scheduling and rentals with ease. A pleasure to work with this team! Always handles scheduling and rentals with ease. A pleasure to work with this team! More

Purchasing my Lexus through Herb Chambers was a stress free experience. Mr. R. Williams helped me in getting the car I wanted and he is a true professional. free experience. Mr. R. Williams helped me in getting the car I wanted and he is a true professional. More

My wife’s 2024 Lexus NX350 was recently serviced at the Sharon dealership. We live on Cape Cod and having the car picked up and returned with access to a loaner really makes the difference for us. The se Sharon dealership. We live on Cape Cod and having the car picked up and returned with access to a loaner really makes the difference for us. The service was terrific and the staff is awesome! We are extremely happy with Herb Chambers Lexus. Many thanks to John and Ben for picking up and returning the car, they represent the dealership with distinction. More

Our overall experience with Xavier was positive. He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purcha He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purchase, he never tried to hard-sell the vehicle, which we really appreciated. However, our experience took a turn when we sat down with the finance manager, Earl. We asked if he could match or beat the pre-approval rate we had from our bank, and his response was, “Why does it matter if you’re only taking out a small loan?” That comment caught us off guard, it felt dismissive and unprofessional, but we kept calm and just wanted to get through the process. Things only got worse when we declined the additional packages he offered, simply because we didn’t need them. After that, Earl’s body language and attitude noticeably shifted, it felt like we were no longer welcome. We were really disappointed with his behavior. If we had the option, we would have preferred to work with a different finance manager. Despite that, we’re happy with Xavier and the service he provided. More

My experience at Herb Chambers Lexus in Sharon, MA was overall excellent. From the time I expressed interest online to actually going into the showroom, I was communicated with great customer service. Jam overall excellent. From the time I expressed interest online to actually going into the showroom, I was communicated with great customer service. James Golden was my sales person and he did a wonderful job listening to my needs as well as explaining purchase options. Negotiating with James was a surprisingly good experience and ultimately I walked away with a car. I was extremely satisfied and I would work with James Golden again. More

Excellent service and very courteous. No pressure shopping with plenty of time allowed to select the best vehicle No pressure shopping with plenty of time allowed to select the best vehicle More

This dealership is the best of the best. While we have purchased cars from other HC Dealerships, Lexus of Sharon stands head and shoulders above all. And Ronnie is awesome. While we have purchased cars from other HC Dealerships, Lexus of Sharon stands head and shoulders above all. And Ronnie is awesome. More

Michael was very helpful investigating what was causing a minor shimmy while I was driving at 50 miles an hour. It was determined that two of my tires were out of round and could not be balanced correctly. T minor shimmy while I was driving at 50 miles an hour. It was determined that two of my tires were out of round and could not be balanced correctly. They were a manufacturers defect and they were replaced. The vehicle now rides perfectly. More