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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,369 Reviews
Call Service Center (781) 210-5200

1,369 Reviews of Herb Chambers Lexus of Hingham - Service Center

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May 08, 2021

Service and parts personnel, Claudia and Brooke were friendly and welcoming. They made for a great experience. The concierge for the service department as well. More

by psal912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Carpenter, Claudia Melgarejo
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May 10, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! We are pleased to hear that Claudia and Brooke both took good care of you here at Herb Chambers Lexus of Hingham, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 05, 2021

This Hingham Herb Chambers Lexi’s dealership is top shelf, excellent in every way... my service manager Tom is the best. The Sales people are very helpful and knowledgeable. More

by Pete
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adel Nasser
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May 05, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Pete - thank you for the kind words! We're grateful to have earned your business here at Herb Chambers Lexus of Hingham and look forward to the opportunity to serve you again in the future. Drive safe and see you next time!

May 05, 2021

Outstanding service all around. From when I called in to make an appointment and secure a loaner to Jon’s help in processing the paperwork, it was such a pleasurable experience. Thank you!! More

by Jacquie M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
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May 05, 2021 -

Herb Chambers Lexus of Hingham responded

Jacquie, we are thrilled that Jon and the team could deliver an excellent experience! Thank you for trusting Herb Chambers Lexus of Hingham with your business and your vehicle. We hope to welcome you back for your future services!

May 04, 2021

Thanks for the quick fix of the car and dropping off the car at the house. much appreciated the help and support. Regards Divya T More

by turagapurnadivya
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan and smith
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May 05, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Herb Chambers Lexus of Hingham, and if you ever need anything else, don't hesitate to give us a call or come back and see us again!

May 03, 2021

I needed my Mass. Auto Inspection.Herb Chambers Lexus IS I needed my Mass. Auto Inspection. Herb Chambers Lexus IS nearby. I called and they said no appointment necessary. I arrived on a Saturday morning More

by Joe.rocchio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Herb Chambers Lexus of Hingham responded

Joe - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

April 30, 2021

This is the friendliest car dealership that I have ever been to. Kevin and Marcus are top notch!!!!! I love that even though I went in for the smallest thing, they washed and vacuumed my car!! Carolyn More

by Carolyn L.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Carolyn! We're so glad to hear you had a great experience with the service team here at Herb Chambers Lexus of Hingham. We appreciate your business and look forward to seeing you again next time!

April 28, 2021

Friendly staff. They gave a detailed estimate with all the problems that my vehicle had. They delivered the vehicle when they promised. A good experience overall. More

by rb951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo, Claudia Melgarejo
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Apr 28, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

May 15, 2021 -

rb951 responded

Unfortunately, a couple of weeks later and after 7 thousand dollars of repairs i found i had no windshield wiper fluid. I open the hood and found that the inlet into the fluid reservoir was detached and all clips to hold it place and all clips to hold the engine cover are missing. A poor way to end 7 thousands dollars worth of repairs.

May 15, 2021 -

rb951 responded

I am asking Herb Chamber Lexus Hingham to correct this sloppy job. I will report whether they fix it or not.

April 25, 2021

Tom took the time to talk with me about other service needs for a different car that I own other than the one that was being serviced More

by jlstanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for stopping by to review Herb Chambers Lexus of Hingham! We are happy to hear that Tom provided helpful service and appreciate you mentioning him. Have a great week!

April 24, 2021

They were very courteous and professional. My car is running beautifully. The car was cleared inside and out. Thanks Everything was done in a timely fashion. More

by Joan. Botte
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
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Apr 26, 2021 -

Herb Chambers Lexus of Hingham responded

Joan, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 24, 2021

I have been going to this dealership since they opened. I am extremely satisfied with the service provided. Tom is professional, knowledgeable and courteous! I am a very happy customer! More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2021 -

Herb Chambers Lexus of Hingham responded

Lauren, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let Tom know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

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