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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,287 Reviews

1,287 Reviews of Herb Chambers Lexus of Hingham - Service Center

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June 12, 2024

Great customer service, fast service, no waiting to get assistance, very clean and feels at home More

by marieludafede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Herb Chambers Lexus of Hingham responded

Marie, it's fantastic to see this positive feedback for Herb Chambers Lexus of Hingham! Thank you for leaving us a five-star review.

June 12, 2024

Was fast and very nice people. Happy with the service provided today. Definitely coming back . More

by Lennywetterberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Herb Chambers Lexus of Hingham responded

Lenny, we are happy to hear you had such a positive experience at Herb Chambers Lexus of Hingham! Thank you for your five-star review and we'll see you next time!

June 11, 2024

I had an appointment for replacing the new tire today . Kevin had explained the process very nicely and very patiently. I am very appreciate his service . Highly recommend! More

by Hing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Herb Chambers Lexus of Hingham responded

Hing, we're delighted to hear Kevin provided excellent service during your visit at Herb Chambers Lexus of Hingham. Thanks for the recommendation!

June 11, 2024

The dealership was very helpful and did a thorough inspection of my 2024 Lexus I w As very pleased More

by jeffwein2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah m Marcie
Jun 11, 2024 -

Herb Chambers Lexus of Hingham responded

Thanks for leaving Herb Chambers Lexus of Hingham a five-star review! We are happy to hear that our team did a great job with your inspection. Enjoy your new Lexus!

June 11, 2024

Tom is great person to work with. Explains every thing is great detail and the car is ready when promises More

by rbworsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the positive feedback! We're glad to hear Tom provided detailed explanations and timely service at Herb Chambers Lexus of Hingham.

June 08, 2024

The best way to describe is promises made promises kept. Tom is by far the best. Service with his personal touch exceeds 10 years and growing More

by jackp.d510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Tom's exceptional service has made such a lasting impression over the years at Herb Chambers Lexus of Hingham. Thank you for your continued trust and support!

June 07, 2024

This was my first time here for service. Everything was great! I will be back. I highly recommend this dealership. More

by Maldenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Jun 07, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that your first service experience at Herb Chambers Lexus of Hingham was a great one! Thanks for the recommendation and we look forward to seeing you again.

June 06, 2024

Excellent service. Very professional. Price as discussed. They have serviced several of our cars, never a problem. More

by Pnylen1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Marciello
Jun 07, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for your continued trust in Herb Chambers Lexus of Hingham! We're delighted to hear that our team consistently provides excellent and professional service. We look forward to serving you again!

June 06, 2024

I have owned my car for 1 year. I recently brought it in for the 10k mile service. When I gave it to my service advisor he told me it would be a maximum of 90 minutes. Well, I got More

by Rose
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
Jun 07, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience. It's disappointing to hear about the delays and oversight during your visits, especially after being assured of timely service. We strive for efficiency and attention to detail, so it's clear we missed the mark here. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 04, 2024

Great experience with service advisor Elijah. Car serviced and returned on time. Fees explained completely. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello
Jun 04, 2024 -

Herb Chambers Lexus of Hingham responded

Steve, we're glad to hear Elijah provided a great experience for you at Herb Chambers Lexus of Hingham. Thanks for sharing your feedback!

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