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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,369 Reviews

1,369 Reviews of Herb Chambers Lexus of Hingham - Service Center

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June 08, 2021

First time at this Lexus dealership and very impressed. Kevin Chan service advisor very professional and caring. Liked him. Also identified i needed sticker although not why i was there. More

by Lboyle49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received working with Kevin. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. All of us at Herb Chambers Lexus of Hingham are happy to have you as a customer. Drive safe and have a great day!

June 07, 2021

Excellent customer service. Comfortable waiting are in showroom. I especially like working with Tom McCafferty. Easy to speak with and explained my options. Thank you Tom! More

by Teachmarie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

June 05, 2021

I was very pleased with my experience at Herb Chambers. I called on short notice on a Saturday and they were very accommodating and service oriented. I would highly recommend based on my experience More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Jun 07, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Mark! Thank you for taking the time to leave your great review! We are thrilled our service team was able to take care of you on short notice. All of us at Herb Chambers Lexus of Hingham appreciate your business and hope to see you next time. Safe travels!

June 04, 2021

I came in earlier than my appointment. The service started right away. It was quick and everything was checked in good order. I didn’t have to wait long. Excellent services! More

by chishunchan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Phelan
Jun 04, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Herb Chambers Lexus of Hingham, and if you ever need anything else, don't hesitate to come back and see us again!

June 03, 2021

James did a great job of addressing all my concerns as he has many times in the past. I will refer James and Hingham of Lexus to all my friends and associates. More

by TPC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Burbine
Jun 03, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! We are pleased to hear that James took good care of you here at Herb Chambers Lexus of Hingham, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 03, 2021

The customer service and the mechanical services are impeccable. I would highly recommend your dealership and when the day comes where I will need a new car, I will be a returning customer. More

by Dawn Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jun 03, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, Dawn! We are thrilled to hear that you had such a successful experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we are looking forward to seeing you back!

June 02, 2021

Claudia is excellent. Super communication. She was able to assist me with all of my questions and concerns in a very professional manner. Highly recommend Claudia More

by Lau2495
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jun 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the great review! We appreciate your confidence in our team to get the job done. We will be sure to let Claudia know you appreciated her assistance during your visit. Drive safely, and we hope to see you back at Herb Chambers Lexus of Hingham!

May 29, 2021

Kevin Chan, courtesy and professionalism is par excellence...always a pleasure to visit Herb Chambers dealer...a customer for many years ...Kevin goes above and beyond. More

by Roy.Frost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the terrific review, Roy! We're so grateful to have you as a Herb Chambers Lexus of Hingham customer. Safe travels, and see you next time!

May 29, 2021

Very happy with my service today. Everything from scheduling through drop off an pickup was easy. Friendly helpful people make all the difference. I look forward to the return of the free car wash. More

by Brianhall643
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karan Akram, Erik Dacosta
May 31, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the positive review, Brian! We're so glad we could deliver a terrific service experience, and we appreciate you doing business with the Herb Chambers Lexus of Hingham team. See you next time!

May 28, 2021

Had an oil change and check done on my car. All the staff were efficient and professional! Making the appointment was easy and everything was explained completely to me on what was done to my car More

by matrn87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Herb Chambers Lexus of Hingham responded

We strive to provide a smooth and efficient service experience and are glad we hit the mark here. Thank you for trusting the Herb Chambers Lexus of Hingham team with your vehicle maintenance - we hope to see you again next time!

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