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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,369 Reviews

1,369 Reviews of Herb Chambers Lexus of Hingham - Service Center

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June 15, 2021

Appointment was on time and all work completed on time and to my satisfaction! No hassles!All recommdations and potential problems reviewed at completion by experienced service associate. More

by Wwms0728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the kudos! Providing our guests with a gold standard of service is our number one priority, so we are pleased we could deliver such a shining experience. All of us at Herb Chambers Lexus of Hingham appreciate you as a customer and hope to see you next time. Drive safe!

June 15, 2021

Everyone was polite and courteous. I waited in their comfortable waiting area and they were finished ahead of schedule which always makes me happy. They even gave me back a clean car!! More

by Eileenjshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Sanna, Jon Seekins
Jun 15, 2021 -

Herb Chambers Lexus of Hingham responded

Here at Herb Chambers Lexus of Hingham we always value and appreciate our customers’ feedback. It means a lot that our service stood out to you, and we hope to see you back next time. Safe travels and have a great day!

June 14, 2021

Tom makes every visit a pleasant one I trust what he recommends I always try to wait until I return from Fl so I can deal with Tom at Lexus of Hingham More

by jbeale416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to let others know what being a guest at Herb Chambers Lexus of Hingham is like. It makes our day that you make an effort to do business with Tom and our dealership. We're happy to hear he was able to demonstrate our commitment to great service. We hope to see you next time. Take care!

June 12, 2021

Great, prompt service - always a pleasure to work with this team. I have been. Lexus customer for over 20 years and it’s the service that keeps me coming back. More

by cepecce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Melgarejo
Jun 13, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the incredible review! Your feedback and loyal business truly mean the world to us. We look forward to seeing you again down the road, and in the meantime, we wish you safe travels! - your friends at Herb Chambers Lexus of Hingham

June 12, 2021

Claudia is the most pleasant Service Advisor I’ve ever worked with. I specifically have my car services on Saturdays to ensure she’ll be taking care of me. She always explains the appointment service and More

by JSDias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jun 13, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you so much for taking time to commend Claudia! We are thrilled to hear that you can trust her for informative, pressure-free service and truly appreciate you choosing Herb Chambers Lexus of Hingham for your auto needs. Have a wonderful day!

June 11, 2021

Everyone was professional, attentive and knowledgeable. I was told what service would be done and how long it would take. I have always had great service. More

by Mike Walsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Herb Chambers Lexus of Hingham responded

Mike - We are happy to hear your feedback! It makes our day to know that the Herb Chambers Lexus of Hingham team is delivering this level of service to our valued customers. We appreciate your business and hope to see you next time. Take care!

June 10, 2021

I brought my 2020 GX 460 to Herb Chambers Lexus of Hingham for an issue with the heater/ac blower motor. My service advisor asked to check to see if it was something simple like dirt getting into the More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Seekins
Jun 11, 2021 -

Herb Chambers Lexus of Hingham responded

Sean, we are thrilled that our team took such great care of you and your 2020 Lexus GX 460! Your kind review means a lot to us and we look forward to working with you again down the road. Thank you from all of us at Herb Chambers Lexus of Hingham!

June 09, 2021

Very convenient and efficient with scheduled maintenance. Advisor thoroughly reviewed service to be performed and followed up at the conclusion of the visit. Drove away with a clean car and a smile. More

by bosjohnsonsteph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the kind feedback! Providing a seamless experience for our valued guests is our number one priority so we are happy to hear the Herb Chambers Lexus of Hingham service department took care of you. We are grateful to have earned your business. We hope to see you next time. Drive safe and have a great day!

June 09, 2021

Herb Chambers Lexus in Hingham is an outstanding dealership! The service is first class. Everyone is really nice and extremely accommodating. The waiting room is comfortable with all the upscale ame More

by VAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the glowing review and for being a valued Herb Chambers Lexus of Hingham customer! We're glad to hear we've been able to make your experiences at our dealership top-notch, and we appreciate you trusting us with your business. Safe travels, and we'll see you again next time!

June 09, 2021

I am accustomed to a consistent high quality experience with the service department on every visit. Have the feeling they recommend what needs to addressed. More

by tomweldon0530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers Lexus of Hingham responded

Tom - Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

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