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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,287 Reviews

1,287 Reviews of Herb Chambers Lexus of Hingham - Service Center

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April 15, 2021

Claudia from the service department kept me informed throughout the day on the status of my car. She was very friendly and professional, as is everyone at this dealership. More

by Trish D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Trish - thank you for leaving us a review! It is great to hear that Claudia was so helpful during your recent visit to Herb Chambers Lexus of Hingham!

April 15, 2021

Excellent customer service! I highly recommend this dealership! I was able to get an appointment quickly and the entire process was efficient and friendly. Great dealership! More

by Kmbertone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

It was a pleasure to assist you here at Herb Chambers Lexus of Hingham! Thank you for your business and kind review of our team. See you next time!

April 15, 2021

Exceptional service as always, Tom took care of meeting me explaining expectations and what was included in the service. Loaner was ready, and as expected vehicle was ready when promised!!! More

by Shawn Fernandes.sf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Shawn - Thank you for the great review! We appreciate your support and are thrilled to hear that Tom went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Herb Chambers Lexus of Hingham!

April 15, 2021

They always go above and beyond whether it’s service or sales. Tom McCafferty my service advisor is always very friendly, professional, organized, and attentive to details. He makes the experience seemles More

by Cn616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Tom. Drive safely, and we hope to see you back at Herb Chambers Lexus of Hingham!

April 14, 2021

Tom who works in the service department is wonderful! I have been dealing with Tom for years.. He is always so helpful and is happy to answer any questions. He is extremely professional. More

by Jcarrlaw
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your loyalty to Tom and Herb Chambers Lexus of Hingham! We are happy to have you as a returning customer and we look forward to welcoming you back in the future.

April 14, 2021

Clean, fast, and friendly defined Lexus and the great customer service received. They validated my concerns and inspected other area to ensure safety Thank you. More

by SMSgt G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your business and your confidence in our work! We are grateful to have you as an Herb Chambers Lexus of Hingham customer.

April 13, 2021

Claudia Melgarejo is an exceptional service advisor - no matter what the problem is she understands it with super friendly expertise - Brilliant - Thank You Claudia! Look forward to seeing you on each servi More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Herb Chambers Lexus of Hingham responded

Jim - We really appreciate you stopping by to share this feedback about Claudia. It's wonderful to hear that you can depend on her to take excellent care of you and your vehicle. Thank you so much for choosing Herb Chambers Lexus of Hingham!

April 13, 2021

Jon and the technician Erik were a great help and made the service process fast and easy. Thankyou again!!! Ill be back for my next service. More

by Brooke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Dacosta
Apr 13, 2021 -

Herb Chambers Lexus of Hingham responded

Brooke - It was our pleasure to assist you! Thank you for taking time to commend Jon, Erik, and our Herb Chambers Lexus of Hingham team. We look forward to assisting you next time!

April 13, 2021

My recent visit for recommended service and analysis of a potential problem was performed in an extremely professional manner. All the employees were very professional and courteous. More

by Appljhen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Herb Chambers Lexus of Hingham responded

We're thrilled to hear that our team delivered such an exceptional service experience! Thank you for trusting Herb Chambers Lexus of Hingham with your vehicle and your business!

March 24, 2021

Tom has always been professional and attends to each detail. This is my second SUV and he keeps it in top condition. Thank you Tom More

by Chaffeegp
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your continued business and your confidence in Tom! We are thrilled that you are always so well taken care of and we look forward to welcoming you back to Herb Chambers Lexus of Hingham next time.

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