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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,287 Reviews

1,287 Reviews of Herb Chambers Lexus of Hingham - Service Center

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June 28, 2021

As always, my experience with this dealership was excellent. The customer service is commendable and the service is prompt and within the time frame that was promised. Tom was courteous and professio More

by Jjmorton8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Haussman was also extremely nice and helpful.
Jun 29, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with Tom and our team at Herb Chambers Lexus of Hingham, and we will certainly pass along your kind words. We look forward to your next visit!

June 25, 2021

Prompt, polite, efficient. On line signup for service needs clarification. More

by Agenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us this review and feedback. We do strive to make our process as accommodating as possible, and we will be sure to share this with our team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

June 24, 2021

Tom is very attentive to our auto needs and pleasant. More

by Aghlkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share your excellent review of Tom and Herb Chambers Lexus of Hingham!

June 24, 2021

Great service rep, Claudia. She explained everything and repairs were done in a timely manner. More

by Kait
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Herb Chambers Lexus of Hingham responded

Kait - thanks for trusting us to get the job done. We look forward to your next visit to Herb Chambers Lexus of Hingham!

June 23, 2021

5 star service department. Very accommodating with appointments, mechanics get it right the first time, my service advisor, Tom, always does right by me, And they clean the car inside and out. A big p More

by Stuarteicoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Herb Chambers Lexus of Hingham responded

Stuart - thank you for the fantastic review! We're so excited to hear that the Herb Chambers Lexus of Hingham service team has consistently exceeded your expectations, and we're sincerely grateful for your continued support. Safe travels and see you again next time!

June 23, 2021

4 a minute,I thot my service interval etc hadn’t been reset,but I’m pretty sure it was done OK More

by Moos980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave your five-star review! If you have any questions about your service, please don't hesitate to get in touch. Have a great day!

Jun 24, 2021 -

Moos980 responded

eail address you say you are MISSINGmoos980@gmail.com

June 22, 2021

Tom is always helpful and provides accurate information regarding my Car. Outstanding service from Tom and he is always professional! More

by DP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom M
Jun 22, 2021 -

Herb Chambers Lexus of Hingham responded

There is nothing we love more than seeing positive feedback about our wonderful team. Thank you for the great review of Tom! For all of your auto service needs, Herb Chambers Lexus of Hingham will be here to help.

June 22, 2021

We needed an extra fob for our Lexus, and Kevin at Herb Chambers in Hingham was fast, efficient and at a reasonable price. Great service! More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Herb Chambers Lexus of Hingham responded

Sue, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let Kevin know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 22, 2021

Kevin Service Manager was extremely accommodating since there was a confusion on the date of our service. He arranged for a loaner car & service very promptly. More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Herb Chambers Lexus of Hingham responded

Ann - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Kevin and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back next time!

June 22, 2021

Honest and thorough service. The service was punctual and they only did what was needed even though I requested services that were not needed. More

by sonnyrapozo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Burbine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

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