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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,287 Reviews

1,287 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 08, 2021

Simply amazing dealership! Tom in the Service Department is the reason we continue to buy Lexus. He goes above and beyond every time! Thank You!! More

by buteauk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your confidence in Tom and the service team! We are so grateful for your continued business and we look forward to welcoming you back to Herb Chambers Lexus of Hingham for your future sales and service needs.

September 08, 2021

Well managed for setting up serviceFollows the time Well managed for setting up service Follows the time schedule that’s given Service personnel well mannered and helpful The customer service repres More

by keston307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Lexus of Hingham responded

Few things make us happier than hearing we delivered such a successful service experience! We're glad Tom and the team could exceed your expectations and we hope next time you're in need of service you'll think of Herb Chambers Lexus of Hingham again!

September 07, 2021

Excellent customer service and auto service. I’ve enjoyed working with each person I’ve encountered since the purchase of my SUCCESS. Thank you all! More

by Kevinfkiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Herb Chambers Lexus of Hingham responded

Kevin, we are delighted to see your glowing review of our team! Thank you for giving Herb Chambers Lexus of Hingham your business, we look forward to working with you again down the road.

September 03, 2021

Prompt and professional couldn’t askForMoreFromThe Prompt and professional couldn’t ask For More From The service department. Car was Ready half earlier than expected which is appreciated as I was More

by markfparadise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

Wow! We are so glad to have earned your business here at Herb Chambers Lexus of Hingham. We pride ourselves on prompt and professional service. Thanks for coming in and safe travels until we see you next time!

September 03, 2021

Always quality. Employee named John provided excellent assistance informing us on features of smart phone interface with vehicle. He was pleasant and knowledgeable and offered future assistance. More

by Carver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

It is gratifying to hear that you were so well attended to by John and the team! Thank you for trusting Herb Chambers Lexus of Hingham with your business and your vehicle. We hope to see you for your future service needs!

Sep 03, 2021 -

Carver responded

Tom your Service Manager provided high quality service.

September 03, 2021

Excellent service, thank you! The service is always very good, and today it was excellent.Everyone was very attentive to my needs and did a very very very good job. Thank you More

by JTaglinisr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

We're happy to hear that the Herb Chambers Lexus of Hingham team was able to take such great care of you during your service visit. Thank you for stopping by and we hope to see you next time!

September 02, 2021

Needed a wheel. Long way from home. They checked inventory, said bring her in, then added my 10,000-mile service. All in 90 minutes. Thank you Kevin! More

by robinnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad we could assist you in a pleasant and timely manner, Robin! Thank you for the great review and for choosing Herb Chambers Lexus of Hingham - we hope to see you again down the road!

September 02, 2021

Always great service! Jon was very helpful. My car was finished on time. He answered all my questions. Would highly recommend Lexus of Hingham. Thanks More

by marcjkahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

We are grateful for your feedback and will certainly let Jon know he did a great job assisting you. Thank you for being such a great Herb Chambers Lexus of Hingham customer and we hope to see you again next time!

August 31, 2021

The dealership has always been customer friendly. I asked for a loaner , had to wait a few days but did get one . The gentlemen in the garage area were efficient and very pleasant. James was prepared , pleas More

by Claire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James is the only name I got.
Sep 01, 2021 -

Herb Chambers Lexus of Hingham responded

Claire, hearing how much our attentive and personalized care has meant to you really brightens our day! We're so pleased that we exceeded your expectations when it came to the cost of your service and that James made your visit so straightforward. It's truly wonderful that you come such a distance to allow us to service your vehicle and we look forward to caring for you at Herb Chambers Lexus of Hingham for many years to come!

August 31, 2021

Staff was professional ,friendly and attentive , and the service was done s promised and quickly, We have had a great experience here from sales to service departments! More

by mmacphail
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Lexus of Hingham responded

Nothing makes us happier than hearing our staff took outstanding care of you! We're so glad you've had positive sales and service experiences and we look forward to seeing you next time you're at Herb Chambers Lexus of Hingham!

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