Herb Chambers Lexus of Hingham

Everything has changed for the better About 8 years ago we had a bad experience at a different HC Dealership and vowed never to return to the HC brand. Our desire to procure a certain Lex About 8 years ago we had a bad experience at a different HC Dealership and vowed never to return to the HC brand. Our desire to procure a certain Lexus, and a convenient location overcame our reluctance to enter the HC Lexus in Norwell. Our initial hesitations were rapidly overwhelmed by a professional, non-pushy, gracious and enjoyable relationship plus guidance from an obviously competent and enabled Sales Team that made the car purchase incredibly easy and fun. The Team of Donna LaRosa and Tarek Mirshak were straight up with information and delivered precisely what they promised. We were amazed at the convenience and the comfort of interacting with these folks. After receiving our car, brief return visits and interaction with Ryan Tierney and the Service personnel like Paula Tiburcio prove to us that this was no fluke ... they are all superb customer-relations experts; we are more that satisfied! More

EXCEPTIONAL EXPERIENCE MY OVERALL EXPERIENCE WAS EXCEPTIONAL FROM THE SALES CONSULTANT TO THE GENERAL SALES MANAGER. THEY WERE DID EVERYTHING THEY COULD TO SATISFY MY BUYIN MY OVERALL EXPERIENCE WAS EXCEPTIONAL FROM THE SALES CONSULTANT TO THE GENERAL SALES MANAGER. THEY WERE DID EVERYTHING THEY COULD TO SATISFY MY BUYING NEEDS More

Service and Purchasing of our new 2014 ES This is only the second time ever that I have written a review regarding service and purchasing a new vehicle. We have been going to Lexus of Norwell This is only the second time ever that I have written a review regarding service and purchasing a new vehicle. We have been going to Lexus of Norwell for the past year and one-half since moving back from Florida. Ricky Medeiros and his team of Paola Tiburcio and Tom Mc Cafferty are the reason we continue to have our cars serviced and most recently purchased a new ES at Lexus of Norwell. One simply just knows if the environment is right for them when they walk into a new store or in this case a car dealership. The friendly, polite and honest approach is alive and well in the Lexus Norwell sevice center. I casually asked Ricky if he could get me some idea of the value of our 2011 GS 350 while we were in for service. He introduced us to Rocco Saghbini the General Sales Mgr and within an hour or so, my wife and I had a deal on a new 2014 ES. Rocco's no hard sell approach was excellent. We then met Donna LaRosa the Sales Mgr and John Martinelli a sales representative who finished the transaction. All along the way each and every associate was very nice and went out of their way to be helpful. The last person we met was Tim Mullin the Business Mgr. Tim is a very friendly, smart and professional individual and represents the end business process extremely well. All of the above mentioned members of the Norwell Lexus team should be told how they handled our experience. Buying a new car is not in most cases the most enjoyable of times. This experience deserved and warranted the time spent to express our feelings. We strongly ascribe to the theory that if the someone does something well for you, one should acknowledge it. All to often it is only the negatives that are expressed. These folks represent the Norwell Lexus dealership with distinction and please let them know that we would in a heart beat recommend it to friends looking for a new car or honest service. I could go on and on but I think you get the point. Thanks for reading this survey. Rick and Donna Meehan date of purchase 11/18 More

Overall satisfaction Very satisfied. Had a few issues regarding pricing but they were resolved with Rocco with excellent follow-up with AJ. Fiore and his great knowledge Very satisfied. Had a few issues regarding pricing but they were resolved with Rocco with excellent follow-up with AJ. Fiore and his great knowledge of the vehicle! More

I love my new car! Thank you to Ryan and all the team at Lexus of Norwell for the outstanding job you all did! Ryan went above and beyond and left no stone unturned maki Thank you to Ryan and all the team at Lexus of Norwell for the outstanding job you all did! Ryan went above and beyond and left no stone unturned making sure I was completely satisfied! My happiness was of the utmost importance! My younger brother also bought a car the same day and just submitted his review too!! We are very happy customers! Thank you Ryan Tierney for making my first car purchase and that of my brothers fun and informative! More

Friendly, courteous and knowledgable The staff at Lexus of Norwell, were friendly, courteous, helpful and knowledgable. We were so pleased with the service we received my husband went ba The staff at Lexus of Norwell, were friendly, courteous, helpful and knowledgable. We were so pleased with the service we received my husband went back 3 days later and bought himself a Lexus. More

Fabulous Relationship Management Ricky Medeiros has been my relationship manager for years now and when I buy my next Lexus it will be because of Ricky. When i need my car serviced, Ricky Medeiros has been my relationship manager for years now and when I buy my next Lexus it will be because of Ricky. When i need my car serviced, he is responsive, kind, helpful, honest and does everything he can to make my life easier. Ricky - you are the best! More

"Fabulous Customer Service" AJ was a phenomenal salesman. I went in to the dealership late in the evening, not really sure exactly what I was looking for or what my options were. AJ was a phenomenal salesman. I went in to the dealership late in the evening, not really sure exactly what I was looking for or what my options were. He took the time to go over everything with me. We looked at several different cars and he put in extra time and effort into finding exactly what I wanted. I am used to salesmen trying to pressure me into things I don't really want. He went back in forth what felt like 100 times until everything finally worked out they way I needed it to. Throughout the whole process, AJ was so kind and attentive. He did everything he could to make sure I was happy and satisfied. I would highly recommend AJ to anyone who is looking to purchase a Lexus. I love my new SUV and AJ made the whole experience so much better! More

Excellent work by A.J. Fiore I had the most excellent experience today in leasing a new IS 350 AWD at Herb Chambers Lexus of Norwell MA. Mr. A.J. Fiore the sales and lease consult I had the most excellent experience today in leasing a new IS 350 AWD at Herb Chambers Lexus of Norwell MA. Mr. A.J. Fiore the sales and lease consultant conducted the deal with the most professional and friendliest manners. Thank you very much A.J. and Herb Chambers Lexus of Norwell for this wonderful experience. I highly recommend this dealership. More