Herb Chambers Lexus of Hingham

Bad experience ever I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check this web I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check this website every morning. I would like to express my buying experience at Herb Chambers of Lexus Hingham. I did not expect to have such a bad experience from Lexus and this was going to be my 1st Lexus. Almost bought the car at your dealer but I end up buying both IS350 and the RX350 from elsewhere. I am not trying to get anyone in trouble but I didn't expect to have such service. I almost bought this car(VIN#JTHCE1D20E5001240; 2014 IS350 F Sport) on Monday 4/11/2016, (I did all the paper work and sign the contracts) but I am glad I DID NOT give them the check and I was going to pay this car in full. Because when my dad (mechanical engineer) did the final check on the car and opened the hood and saw there's rust under the hood, the metal above the suspension on the passenger side(sorry if I didn't explain it well), not only that but the passenger door need to be fixed (showed the delivery manager when we go through the car and he agrees that the door is "weird") told the sales person John Martinelli 3 times but he said the door is fine and of course it is not fixed as promised. This car is only 2 YRS old and it is not NORMAL to have rust in that area. Spoke to the sales person (John M.) and the service guy (Andy I believe) I was told that it is normal to have cracks and rust there, and it is just chip off paint and the water went in that area (not sure where the water came from as it is under the hood). I did all the research before buying the car and obviously CARFAX said NO accident. The dealer stated that there's No Accident and only One Owner. The dealer, business manager Kevin is cool to work with but he needs a better team. The sales person John Martinelli is extremely hard to work with. I asked him the features on this car and he talked loud(I'm not comfortable with his tone) and didn't bother to show me the features. Ok, fine so I just did my research online about the car because I really liked the car (Red leather seats looks really cool) I even have to ask Kevin if there's any other sales person that I can work with. Another sales manager Madison Callahan got involved and told me that I can ask for Brian on Monday when I go pick up my car. I clearly asked Kevin through e-mail before getting to the dealer that I would also like to see another model RX350 because my family and I were planning to get both cars. So after the terrible test drive in the IS350 with John, I asked if he is going to show me the RX350 that they have in their inventory. Then he start yelling, I am not exaggerating. But he did yelled and asked "wait, so are you getting the IS350 or the RX350?" so I explained to him I want to see both. So he quickly show me the RX350 but he doesn't even know if that car is SOLD or not. If it is sold, I do not know why he is showing me that car. Once again, he yelled and asked if I am looking for a RX350 base or F sport. But I am new to Lexus model and I do not know what is the different between the Base and F sport. But yes, he yelled and asked " DO you want to see the BASE or the F sport??" and I told him I don't know. He might thinks I am joking around but I am not. I worked full time and I will not spend my time after work to joke around. At that point, I gave up on asking him anything. I didn't want to get yelled at. After Monday, I went to different dealers (Ira Lexus in Danvers; AutobahnUSA; Foley Motorsport; Northborough Lexus) around Boston area and look at different 2014 IS350 F sport and classic ones also spoke to 4 different sales person. All of them said the same thing. It is not "NORMAL" to have rust under the hood, it must have some kind of accident or broke down in the past. But this Herb Chamber Lexus Hingham told me it is Normal. They now dropped the price from $35,398 to $33,998, and this is what they called "Pre-Own Certified" Vehicle? I am waiting for my $500 deposit that I putted down. As they said I can get the refund back if I end up not getting the car so I walk-in and talked to Kevin in person on April 12th, 2016. He did mention it will take 3 to 4 days to process. I waited until Tuesday April 19th, 2016 and Wednesday April 20th, 2016 to e-mail Kevin and Madison and have them help me to check the status for the credit as I have purchase my cars elsewhere and I just want my money back. I decided to give your dealer a call today is April 21th, 2016 because I was thinking maybe there is a disconnection through the internet or if the e-mail access is not available at the dealer and finally received a feedback from Kevin on the phone by telling me that the credit refund form(hand written form) that he submitted on April 12th, 2016 someone have misplaced it so the refund was not process. So I am disappointed that they do not do any follow up for customer that are not satisfy with the service and if I don't give them a call, they probably not going to find out that the refund are not being taken care of. Kevin then took my credit card info through the phone and he said he will process right away. He did forward me the refund notification through e-mail. But I haven't see the refund transaction show up on my credit card transaction details yet. I will give it 1 more day, if I still don't see the refund transaction I will submit a dispute through my credit card company. I was hoping that my 1st Lexus buying experience will be great but I was so disappointed that I ended up have to get both cars elsewhere. More