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Herb Chambers Lexus of Hingham

Hingham, MA

Overview
Employees
Reviews
Vehicles
4.9
2,604 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,604 reviews

January 14, 2025

Everyone was so attentive and helped me find my perfect car, so happy to have done business there! A+++ More

by humphreys81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanya
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Jan 14, 2025 -

Herb Chambers Lexus of Hingham responded

We're pleased to hear you had such a positive experience at Herb Chambers Lexus of Hingham! Thank you for the fantastic feedback, and enjoy your new car!

January 14, 2025

Thomas and the rest of the staff are always courteous, professional and on top of things at Hingham Lexus. A pleasure to do business with. More

by Nep0609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for the kind words! We're delighted to hear that Thomas and our team at Herb Chambers Lexus of Hingham provided a professional experience. We look forward to serving you again in the future!

January 14, 2025

Very good service department. Work done at time quoted. Kept informed about services needed and price. More

by Mslinskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello
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Jan 15, 2025 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that our service department at Herb Chambers Lexus of Hingham met your expectations with timely and informative service. Thank you for sharing your experience!

January 13, 2025

The sales was very knowledgeable. He was calm didn't push me into anything. He was the best. Because I am not a calm person when making those types of decisions his attitude was benef More

by monasampeur
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sarkis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that our team at Herb Chambers Lexus of Hingham provided a calm and knowledgeable experience for you. It's great to know both the sales and finance staff made your decision-making process smoother. Thank you for choosing us, enjoy your new vehicle!

January 11, 2025

Efficient, great customer service, nice waiting areas that have magazines while waiting , nice snacks water. More

by ijcaviar032002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for the fantastic feedback! We're delighted to hear that you enjoyed our customer service and amenities at Herb Chambers Lexus of Hingham. We look forward to welcoming you back soon!

January 11, 2025

Process became easier when we met with Mark Haussmann. He was knowledgeable, professional and friendly. More

by efa2gm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adel Nasser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Mark made your experience at Herb Chambers Lexus of Hingham smooth and enjoyable. Thank you for sharing this positive feedback!

January 11, 2025

Great and courteous service from the staff that welcomes customer dropping off cars to the service advisor, Thomas, and master technician who worked on my car. I was kept fairly informed throughout the repa More

by KlodZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience with us! We're delighted to hear that Thomas and our team at Herb Chambers Lexus of Hingham provided great and courteous service. We appreciate your feedback and look forward to serving you again in the future!

January 10, 2025

The service to my car was great and I appreciated the concierge service. However, at the last minute someone from the dealership called me and told me I owed them another $8.00 for gas. I had driven the More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Herb Chambers Lexus of Hingham responded

Nancy, thank you for sharing your feedback. We're glad to hear that the service and concierge experience at Herb Chambers Lexus of Hingham met your expectations, but we apologize for any inconvenience caused by the unexpected charge. Your comments are valuable to us as we strive to improve our processes!

January 10, 2025

I went in for a simple oil change and was out two hours later. They didn’t wash my car either. More

by Nvr306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elijah
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Jan 13, 2025 -

Herb Chambers Lexus of Hingham responded

This feedback is concerning to receive. We strive to keep our prices reflective of the services we offer and to provide throughout service, so it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you so I can better address these concerns and help clear this up. If you are willing, please contact me directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

January 10, 2025

Overall good experience. Saeed the salesman was knowledgeable and helpful in the decision process. Highly recommend this dealership. More

by Mike Naticchioni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeed
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Jan 12, 2025 -

Herb Chambers Lexus of Hingham responded

Mike, we're glad to hear that Saeed provided you with a knowledgeable and helpful experience at Herb Chambers Lexus of Hingham. Thank you for recommending us!

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