Herb Chambers INFINITI of Westborough - Service Center

The Service Center has a great drop off area where you pull right inside to get the service manager to write up the service. It was raining heavily so that was a great feature. The delay was longer becaus pull right inside to get the service manager to write up the service. It was raining heavily so that was a great feature. The delay was longer because it was a Saturday. The waiting area has WIFI and is very comfortable. The staff seemed over worked and could have used a couple more people. I was able to use a coupon from another dealership and Infiniti of Westborough matched the pricing. They left a Kit Kat bar in the cup holder along with my keys. Nice touch and my kids loved the candy! More

Terry has listened to any problem that I have had with my M35X. He took a personal interest to make sure any situation that troubled me was followed through. I had an oil leak on my garage floor. H M35X. He took a personal interest to make sure any situation that troubled me was followed through. I had an oil leak on my garage floor. He offered to send someone to my house to clean it. My floor mat was not tied down to the post and it slipped and pressed on the gas pedal. He researched this problem and I found out that on the mat (not clearly printed) You are not to put the mat over the original cover but to take off the original mat during the winter months. His research and advise to me was very valuable to save me the sudden accelation. I now make sure the post is secure. There is not a single service problem that goes unnoticed by Terry. I now have over 15000 miltes on my Infinity and am looking forward to have many more with the help of Terry More

I recently went into Herb Chambers Infiniti of Westboro and found the experience to be good overall. I was provided with a time to bring in the car and only had to wait a few minutes for the service. The and found the experience to be good overall. I was provided with a time to bring in the car and only had to wait a few minutes for the service. The service was good and the people were friendly. I would go back again for my next service. More