Herb Chambers INFINITI of Westborough - Service Center

Fantastic service experience. The service staff was professional, friendly, and quick. High quality work was completed and I am very happy with the results. I would not hesitate to recommend this deale professional, friendly, and quick. High quality work was completed and I am very happy with the results. I would not hesitate to recommend this dealership to a friend. More

Fredy at Westboro is excellent , he spent time with me afterwards discussing future needs for my car, he was very attentive and knowledgeable. An asset afterwards discussing future needs for my car, he was very attentive and knowledgeable. An asset More

Amazing Experience in Service. The Service Manager was extremely thoughtful! I brought two cars for inspection and learned about the overall health of the two vehicles. The Technician, Service Writer, and extremely thoughtful! I brought two cars for inspection and learned about the overall health of the two vehicles. The Technician, Service Writer, and Manager worked together to provide me with the most important details, potentially saving the older of the two vehicles. My appreciation knows no bounds. As far as Facility there is nothing better. Clean floors, an abundance of snacks, COVID friendly seating arrangements in the waiting room. The whole place is up to code with the luxurious INIFINITI dealership design. The new manager there is the kindest and friendliest man, for the first time in my life, I forgot I was at a dealership and felt like I was talking with family. My INFINITI family. They've more than earned my business for life. Thank You Herb Chambers of INFINITI. You guys ROCK! More

SERVICE OF MY G37 VEHICLE I thought the Service department was excellent and provided great feedback to me on my car. I had purchased the car last January 2018, and found the I thought the Service department was excellent and provided great feedback to me on my car. I had purchased the car last January 2018, and found the staff to be courteous, straight forward and reasonable. The service department, Bob Carter and Louis manager in particular, were very good in getting me into schedule time slot, and out at a reasonable time. I had routine maintenance done with advice on new battery, and steering alignment. Strongly recommend this team. Nick More

Amazing service Experaince I had a recent unfortunate incident in which I hit a large pot hole and the need to have two tires replaced in a hurry. I needed the work done right I had a recent unfortunate incident in which I hit a large pot hole and the need to have two tires replaced in a hurry. I needed the work done right away as I had a weekend family commitment. I had thankfully purchased an insurance policy for rim and tire repair/replace on my Infinity. I went directly to Herb Chambers Infinity, in Westboro after damaging my tires on a Saturday. The Insurance company (Tire & Rim Policy) was closed for the weekend. The dealership had no loaner vehicles available. The staff called around locally to purchase a rental for me, and Herb Chambers was willing to pay for the rental. NO rentals available locally at the time. The replacement tires for my Infinity were not in stock inventory, however John Catlin (Sales Manager) thought outside of the box and he & the staff were able to obtain two new tires for my vehicle. Start to finish I was in and back on the road in two short hours. The Herb Chambers Infinity dealership in Westboro, Service department (Matt), Henry, and John Catlin (General Sales Manager) were absolutely incredible in meeting All of my needs. I strongly suggest anyone looking to purchase a vehicle at Herb Chambers Infinity, in Westboro, to go visit and purchase a new or used vehicle. I have been more that impressed with the dealership management team, Sales Team. And Service Team. The Herb Chambers Brand is exactly what they present themselves as. All about the customer and ensuring you purchase a quality vehicle, providing quality service once owning, and great customer service. It is time to go to buy a vehicle or have service done to your vehicle at the Herb Chambers Infinity, in Westboro. John Naughton More