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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
407 Reviews

407 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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May 25, 2021

They responded very quickly and went out of their way to address my problem. They were very helpful on the phone and they addressed my issues in a professional manner. More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
May 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Danny, we are so happy to hear that you had a great time at Herb Chambers INFINITI of Westborough and we could address those issues for you! Thank you!

May 26, 2021 -

Danny responded

Although I really am impressed with the Service Dept. I cannot say the same about my vehicle. I have leased many Infiniti's from you this one is by far the worst one. Thank God for the service dept. I really hate the run flat tires they are very noisy and they give a terrible ride. At about 7,500 miles the front tires had feathered. The car did not pull at all on the highway. I really think that they should be swapped out at no charge to me. Just so we are clear if this is any indication how the vehicle will be from now on it will be my last one. There were other issues but they were handled by the great service dept.

May 25, 2021

Fast diagnostics and good communication. Good service. Had vehicle towed in same day for stalling issue. Car was diagnosed and returned on short turn around. More

by lior0811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for the great rating! We're glad we could help get your vehicle back to you in top shape! - Herb Chambers INFINITI of Westborough

May 18, 2021

Matt in service always makes it easy. He is top notch. He knows the Infiniti line and knowledgeable. You are lucky to have him in your dealership. Dealership is beautiful. Nice and clean. More

by Dave G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Herb Chambers INFINITI of Westborough responded

Dave, we are so happy to hear that you had a great time working with Matt! Herb Chambers INFINITI of Westborough is very lucky to have him!

May 15, 2021

I bought my used Infiniti 13 years ago and it still runs as it did then! I attribute the long life to the service dept at Herb Chambers! Great people and talented mechanics! More

by trainorm2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
May 18, 2021 -

Herb Chambers INFINITI of Westborough responded

Thanks for your loyal business with our service team at Herb Chambers INFINITI of Westborough! It's always our pleasure to take care of you!

May 12, 2021

I had a good experience .Staff are friendly and polite.They were able to fixed the drivers seatbelt which was locked and couldn’t pull it out .Matthew thank you, you’re the best . More

by Chicalin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers INFINITI of Westborough responded

It was our pleasure to take care of this for you! Thank you for choosing Herb Chambers INFINITI of Westborough. Safe travels!

May 11, 2021

Matt always been helpful. He’s a true professional and I trust him. My car broke down and he was able to get me a loaner car right away for as long as I needed it. Thank you Matt and Infinity of Westboro. More

by beth.ferris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Rodriguez , Henry Rodriguez
May 11, 2021 -

Herb Chambers INFINITI of Westborough responded

Beth, thanks so much for the 5-star review! We're so glad Mark could help you make the most of a bad situation and came to the rescue fast! We appreciate having you in our family here at Herb Chambers INFINITI of Westborough! See you next time!

May 11, 2021 -

beth.ferris responded

Hi, Just for clarity in your response, it was MATT in service that helped me and not Mark. Also Henry Rodriguez in sales. Thank you.

May 11, 2021

I’ve been having my vehicle serviced here for many years. The service staff is always friendly and knowledgeable. Would highly recommend to other Infinity owners. More

by Rtougas2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your years of support! We're so glad to know you can always count on our service team at Herb Chambers INFINITI of Westborough!

May 05, 2021

GREAT service and people! I would recommend them to anyone. From their scheduling, to their attention to detail, they know how to take care of cars. More

by tracy.baldelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Newton
May 06, 2021 -

Herb Chambers INFINITI of Westborough responded

Tracy, we are so happy to hear that you had such a great time at Herb Chambers INFINITI of Westborough! We are really proud to receive this review!

May 01, 2021

Very professional, and was prompt to let me know of underlying issues I had. Will be calling him to order my parts needed. Grade A!! More

by Zig Zag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
May 03, 2021 -

Herb Chambers INFINITI of Westborough responded

We are so happy to hear that you had a great time at Herb Chambers INFINITI of Westborough! We look forward to helping you more in the future!

May 01, 2021

Have come here almost exclusively for service on my 2010 FX-35 for the past 8 1/2 years. From the service reps to the mechanics and salespeople I have always been treated fairly and with respect. Can’t give More

by darkstartransport@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Latino
May 03, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for the awesome rating and review! We're so pleased that our team has done a great job helping maintain your FX-35 and have earned your business! We look forward to seeing you next time! - Herb Chambers INFINITI of Westborough

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