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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
407 Reviews

407 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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July 16, 2021

Service Advisor Matt Demers is excellent at what he does and provides the total customer experience! The techs do great work and do it right the first time. More

by Rickc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Leaman
Jul 16, 2021 -

Herb Chambers INFINITI of Westborough responded

This is so great to hear! Thank you! - Herb Chambers INFINITI of Westborough

July 16, 2021

Timely turnaround, good service and accurate pricing. Other than serving cheeseburgers while I waited, pretty much can't do much better. Medium rare if you are cooking up any food! More

by gmabrams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers INFINITI of Westborough responded

Thanks for the awesome feedback! We'll make sure to have a medium-rare burger for you next time! 😄

July 13, 2021

Staff members are very helpful and quickly. Especially Ferdy always can count on him with any questions I have on my vehicle. I recommend all my friends who’s thinking of purchasing a vehicle to stop by H More

by Monymrtouch1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Jul 13, 2021 -

Herb Chambers INFINITI of Westborough responded

All of us at Herb Chambers INFINITI of Westborough are happy to see this wonderful feedback! Thank you so much!

July 12, 2021

Lost a key fob. Ferdy came to the rescue with last minute help-at the end of the day, with super service. He was great! More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Jul 13, 2021 -

Herb Chambers INFINITI of Westborough responded

We're so happy Ferdy could take care of everything for you! Take care! - Herb Chambers INFINITI of Westborough Team

July 11, 2021

Had an issue with a tire on my QX50 after arriving in the Boston area from out of town. Matt helped me through the repair at minimal cost. Minimal time spent at dealership. More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Herb Chambers INFINITI of Westborough responded

We're so glad Matt and our team made this a five-star experience! We hope the rest of your visit to the area went smoothly! Thank you for choosing Herb Chambers INFINITI of Westborough!

July 10, 2021

The service assistance Mathew was very information and provided timely updates regarding my car service. He was able to assist in expediting repairs and assuring work was complete More

by Louolio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Herb Chambers INFINITI of Westborough responded

It means so much to hear Matthew and our team gave you such excellent care! Thank you for the five-star rating and review! We'll see you at your next service visit! – Herb Chambers INFINITI of Westborough

Apr 03, 2022 -

Louolio responded

Thank you

July 09, 2021

Always very respectful and professional experience. Matt Demers has been terrific to work with. Honest discussion about needs and priority items that can be vs should be addressed. More

by Mike Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Matt and the Herb Chambers INFINITI of Westborough team this awesome review, thank you!

July 07, 2021

The new service manager, Robert, is excellent. I hope he can turn things around in that department. In the past I have had problems with the quality of the service. More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Newton
Jul 07, 2021 -

Herb Chambers INFINITI of Westborough responded

We're so happy to hear that Robert has won you over, Chuck! Thank you for giving us the chance to show you a great experience and quality service! We look forward to seeing you at your next appointment! - Herb Chambers INFINITI of Westborough

July 02, 2021

Excellent service. Loaner was ready when I arrived , service rep was excellent and answered all of my questions More

by Kaobrien9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Jul 02, 2021 -

Herb Chambers INFINITI of Westborough responded

This is a fantastic review! Thanks from the entire team at Herb Chambers INFINITI of Westborough!

June 30, 2021

Great dealership nice and clean ! The service that was Great dealership nice and clean ! The service that was provided to me was top notch, this is a great place to service your vehicle. i will recommend More

by Y F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Herb Chambers INFINITI of Westborough responded

We are honored to receive your support. Thank you! - Herb Chambers INFINITI of Westborough Team

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