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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
407 Reviews

407 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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August 07, 2021

Been going there for the past ten years.Service is Been going there for the past ten years. Service is amazing. More

by Omayra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Eddy , Henry Rodriguez
Aug 09, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyal business! It's always a pleasure having you visit us here at Herb Chambers INFINITI of Westborough and we're truly grateful for all of your support over the past 10 years. Thanks for the review and we'll see you next time!

August 01, 2021

They were courteous and very professional. They updated me with every detail and explained in detail the cost of every service. The service advisor finally led me opened my car for me. More

by Matilda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fredy Franco
Aug 02, 2021 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!

Aug 02, 2021 -

Matilda responded

They were courteous and very professional

July 31, 2021

Matt did an excellent job as my service manager he’s reliable trustworthy and gives me confidence that my car will be done on time and completely More

by beth.ferris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Rodriguez
Aug 02, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you, Beth! Matt and our team are glad we could help you have a five-star experience! Your confidence in us makes our day! - Herb Chambers INFINITI of Westborough

July 29, 2021

Customer service is Great! The employees are very helpful and friendly! I highly recommend Herb Chambers Infinity dealership to anyone looking for a new or used vehicle! More

by kastrella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Herb Chambers INFINITI of Westborough responded

We appreciate you taking the time to leave us your review! Our team will be so glad to hear they've made this a great experience for you! Thank you for the five-star rating! - Herb Chambers INFINITI of Westborough

July 27, 2021

The level of professionalism was, with out a doubt, unparalleled. Ed Doherty skill level was stellar. I didn’t know great service was until I came to Infiniti of Westborogh service department. Al More

by mcsmall33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harvin Super Service Advisor., Avein Watson, Henry Rodriguez, Kim Freelove, Matthew Leaman, Bethany Turgeon
Jul 28, 2021 -

Herb Chambers INFINITI of Westborough responded

Our team is over the moon after reading this review! Thank you for leaving this awesome feedback and five-star rating for Ed and the Herb Chambers INFINITI of Westborough team! We are glad to have you in the family!

Jul 28, 2021 -

mcsmall33 responded

Harvin the Super Service Advisor is excellent! Bethany, who set up my service appointment, treated me like royalty. The next time I want full spectrum first class treatment, I will go to Infiniti of Westborough Service!

July 24, 2021

I had an excellent experience with my last service visit. My service advisor was able to help me fix an outstanding issue and which I am more than grateful for. A+++ More

by BostonDrew24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Herb Chambers INFINITI of Westborough responded

We're so glad we could help! Thank you for trusting us with your vehicle, as well as the great review, and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers INFINITI of Westborough Team

July 23, 2021

Disappointed with the service department and how things were handled. Poor communication. Was told to come by 6 to dropped off my car and pick up loaner. Showed up at 5:30 and no loaners available. Was More

by Tracital
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Aug 19, 2021 -

Herb Chambers INFINITI of Westborough responded

We appreciate your input and will address these concerns with our team. Please reach out to me so I can hear more about this situation and help provide a better experience next time. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

July 20, 2021

They really take care of your vehicles. I had a problem with both front hubs on one my Infiniti. They get the Involvement of the Nissan corporate to resolve the issue. Good place, great service More

by leon.stein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Leaman, Osvald Duvelson
Jul 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to submit this amazing feedback. Glad to hear that you are consistently impressed with the service we offer here at Herb Chambers INFINITI of Westborough!

July 19, 2021

Everyone was very helpful and explained everything that needed to be done (service visit). They also didn’t push unnecessary things on us but did prioritize what should be taken care of first. More

by mmoberg617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Jul 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Herb Chambers INFINITI of Westborough, we appreciate your positive feedback!

July 19, 2021

My experience was exceptional getting my car serviced! Matt the service advisor provide amazing service and made me feel like a truly valued customer. Definitely will be returning for future services! More

by eds12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers INFINITI of Westborough responded

It means so much to hear our team gave you such excellent care! We'll see you at your next service visit! Thank you! – Herb Chambers INFINITI of Westborough

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