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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
407 Reviews

407 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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January 20, 2022

Excellent service , great overall experience . The service team took good care and attention to my vehicle.. More

by Sampham2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Jan 20, 2022 -

Herb Chambers INFINITI of Westborough responded

This is awesome news! Thank you for coming to see us! - Herb Chambers INFINITI of Westborough

January 16, 2022

Matt is always friendly and professional! Never a bad visit when I go here..👍 Thanks!! More

by bcarter53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for being a Herb Chambers INFINITI of Westborough customer! We appreciate your wonderful feedback and look forward to your next visit!

January 11, 2022

You all rock, and will always be my favorite dealership! I came in yesterday for my usual oil change, along with a tire rotation. More

by Ntk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Herb Chambers INFINITI of Westborough responded

We're so glad we could make the experience so easy! Thank you for rating Herb Chambers INFINITI of Westborough five stars!

January 06, 2022

Greeted with professionalism, service was fast and the service manager Robert took the time to explained all I needed. More

by Mildred Rabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Mildred, we are so pleased that Robert could provide such a great experience for you! Herb Chambers INFINITI of Westborough appreciates you!

January 05, 2022

The service department at Herb Chambers remains one of the most accommodating service departments I have encountered. Reliable, courteous and communicative are three adjectives that define this service d More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert, five stars
Jan 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for these kind comments! We're honored to have you as a Herb Chambers INFINITI of Westborough customer and we look forward to seeing you at your next visit!

December 23, 2021

Ferdy is exceptional. Actually, the entire dealership is wonderful. I've been going there for 10 years or so - I bought my car there and have it serviced there too. It is a great place for women like me t More

by LeeT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, not sure!
Dec 27, 2021 -

Herb Chambers INFINITI of Westborough responded

We are delighted to hear all of this! Thank you for choosing Herb Chambers INFINITI of Westborough time and time again over the course of a decade. Ferdy and our entire team is here for anything you need. We will do our part to continue providing you with honest, efficient, dependable, and friendly service. Thanks again!

December 22, 2021

Left my car at Friday 10;30 appointment. Was ready Tuesday night. Picked it up Wednesday. Over charged by hours and they just wanted me to pay and out the door. Long experience and story and as bad More

by m_haglof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ferdy, Rob
Jan 24, 2022 -

Herb Chambers INFINITI of Westborough responded

We regret to hear about this experience and are interested in resolving these concerns. I would like to help improve the situation if you're available to discuss it in more detail. Please contact me at your earliest convenience. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

Jan 25, 2022 -

m_haglof responded

How would you ;like me to respond 508 864 1227

December 22, 2021

Great service and communication from Matt in Service. They fixed my tire and even washed my car. Matt made it easy. More

by Feedback1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Herb Chambers INFINITI of Westborough responded

Matt will be so pleased to learn they've given you a five-star experience! Thank you for reviewing Herb Chambers INFINITI of Westborough!

December 20, 2021

Ferdy was exceptional in every aspect of helping us with significant repair needs for my Infiniti. He was very professional, efficient, responsive, and understanding. More

by Bruce Johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
Dec 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing the excellent work Ferdy displayed during your recent appointment at Herb Chambers INFINITI of Westborough, Bruce!

December 18, 2021

Oil and change in a Saturday morning, in and out in less than an hour. Good Job. More

by Fitzpatrick.andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Dec 20, 2021 -

Herb Chambers INFINITI of Westborough responded

Hi Andy, thank you for taking the time to share your positive experience working with our service crew! See you next time at Herb Chambers INFINITI of Westborough!

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