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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
407 Reviews

407 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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August 09, 2022

Took me on time, took the time to discuss what was needed on the vehicle and to ensure I was satisfied with the services provided. More

by jennifer_ruggiero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aliperta
Aug 09, 2022 -

Herb Chambers INFINITI of Westborough responded

Thanks for the five stars, Jennifer! We're glad to hear that your visit here at Herb Chambers INFINITI of Westborough was such a positive one. We hope to see you back!

August 05, 2022

Every time I pull in it’s an experience. Everything explained prior with options, timing great. coffee refreshments seating Wi-Fi customer service is great. Love you guys More

by Kerri T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback, Kerri! We're honored to receive your support and look forward to seeing you next time! - The Herb Chambers INFINITI of Westborough Team

July 30, 2022

My vehicle been in service for almost a month and the mechanics don’t know what the problem is. Poor communication on their end and they haven’t given me a loaner. More

by Keece3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Demers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Amoah
Aug 02, 2022 -

Herb Chambers INFINITI of Westborough responded

I’m disappointed to hear that our communication has been poor and will address this with our team. We want to do what we can to address your concerns and make the remainder of our experience a better one. Please reach out to me at your earliest convenience so we can discuss this with you in detail. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

July 27, 2022

They made my oil change and tire service very smooth. The waiting area is really nice and stocked with water and snacks. The staff is super kind and knowledgeable. I highly recommend them. Thank you for More

by Edb921305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, Rocco Jason O'Brien
Jul 27, 2022 -

Herb Chambers INFINITI of Westborough responded

Thanks for the five stars! We're glad to hear that your visit here at Herb Chambers INFINITI of Westborough was such a positive one. We hope to see you back for all of your future automotive needs!

July 17, 2022

Kept me well informed on what was happening during my service. Offered fair pricing and worked with me on discount not pushy either. More

by lchesley0728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 19, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the excellent feedback! We appreciate you trusting the Herb Chambers INFINITI of Westborough team with your business and hope we can be of service again in the future!

July 14, 2022

The best dealership. Service is always first rate in quality and professionalism. I wouldn’t go anywhere else More

by Collinslj44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your confidence in the Herb Chambers INFINITI of Westborough team! We're grateful for your support and look forward to your next visit!

July 12, 2022

Matt the service manager is the greatest so professional and knowledgeable I highly recommend this dealership for service. More

by beth.ferris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Hi Beth, thank you for recognizing Matt at Herb Chambers INFINITI of Westborough! We appreciate you as a customer and look forward to seeing you next time!

July 11, 2022

Service Dept was assume, quick diagnosis, and service. Went to bat for me with the warranty company and had my car's computer changed out at not cost, how awesome is that!!! More

by henry.tabur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! We're happy to hear our team took such wonderful care of you during your visit and we hope we can be of service again in the future. Take care! - Herb Chambers INFINITI of Westborough

July 06, 2022

Staff is always polite and can squeeze you when you’re in a jam for time! More

by Tracital
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your recent experience working with our team at Herb Chambers INFINITI of Westborough! We look forward to seeing you next time!

July 02, 2022

1st time using the service department; top notch. Couldn’t figure out the coffee maker. Was too proud to ask :) More

by Djo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to tell us you enjoyed your first visit to our service center! We are so happy to have you as a Herb Chambers INFINITI of Westborough customer!

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