Back

Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
407 Reviews

407 Reviews of Herb Chambers INFINITI of Westborough - Service Center

Sort by
October 19, 2022

Very welcoming. Nicholas listened and completed all my need efficiently. Everything was done to my satisfaction. Excellent service! More

by Sestockwell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nichlas
Oct 20, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for leaving the Herb Chambers INFINITI of Westborough team such a great review! We'll see you next time!

October 18, 2022

I bought my car at this facility years ago and always have it serviced there. Just bought new tires and dealt with Ferdy. He was very kind and gave me a little deal. Getting a little deal is what makes m More

by marybees
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Herb Chambers INFINITI of Westborough responded

We appreciate you trusting our team to provide five-star care for your vehicle, Richard and Mary! We know that Ferdy strives to make every visit great, and we are happy to hear that they succeeded this time! Thank you for being a Herb Chambers INFINITI of Westborough customer!

October 16, 2022

They charged me a fortune and it didn't solve my problem try to guess the problem. More

by Laudrly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Elentukh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien, Scott Marsden, Eric Amoah
Oct 18, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing a review. I'm sorry to hear about these concerns and would like the opportunity to discuss what lead to this with you. Would you please contact me directly at your earliest convenience, so we may find a way to correct what went wrong? Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 15, 2022

I have been taking my QX60 to Herb Chambers Infinity of Westborough for a while and repeatably receive excellent customer service! More

by JWO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review! We're so happy that our team earned your 5-stars! We look forward to seeing you for your next appointment! -Herb Chambers INFINITI of Westborough

October 13, 2022

Excellent service, polite and courteous staff. Always very happy with Herb Chambers Infinity. Thank you Ferdy! More

by krougas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Herb Chambers INFINITI of Westborough, we appreciate your positive feedback!

October 08, 2022

I really don't like it they charged me for something else that I didn't want and never even fixed the main problem . More

by Laudrly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing a review. I'm sorry to hear about these concerns and would like the opportunity to discuss what led to this with you. Would you please contact me directly at your earliest convenience, so we may find a way to correct what went wrong? Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 04, 2022

Horrible service department, unreasonable wait time, over priced service and mediocre sales team. Service is what keeps customers coming back, and they fail miserably More

by BA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
Oct 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Reading this is disappointing and I would like to learn the details of your visit in order to gain an understanding of where things went wrong. We strive to provide outstanding service and it is clear we have let you down. Please consider reaching out so we can talk this through together. Jason O’Brien - General Manager - jobrien@herbchambers.com

October 03, 2022

Great service on my oil change same day service. In and out without any issues More

by Jkcom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting Herb Chambers INFINITI of Westborough! We appreciate the positive feedback and hope to see you again next time!

September 28, 2022

The service team was extremely helpful with addressing my visit to the dealer. I highly recommend the service department to get your car fixed right the first time! More

by fventuraccm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Herb Chambers INFINITI of Westborough responded

We're so grateful for this positive review. Customer satisfaction is our main goal and it pleases us to receive your positive rating. - Herb Chambers INFINITI of Westborough

September 22, 2022

Overall really good experience with my tire change and resolving the key fobs issue. Nick was great getting me the tire deal. Thanks to him for getting the key programing covered within the warranty. Comp More

by Subhendu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Stukonis
Sep 23, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! We're so happy that Nick provided you with an excellent visit and was able to get your key programmed! -Herb Chambers INFINITI of Westborough

...
21
...