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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
412 Reviews

412 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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July 18, 2023

Everyone at the Herb Chambers Infiniti was super helpful and meticulously informed me through the whole process. My tire problems were fixed promptly. I am very satisfied with the experience. More

by huyoungjeong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the positive review. We're glad that our team at Herb Chambers INFINITI of Westborough could assist you with your tire problems and provide a satisfactory experience. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

July 15, 2023

One of the best dealerships to go to when it comes to exceptional customer service. Service advisor Franco did an amazing job providing answers to all my questions and needs. More

by Gene60924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the positive review! We're glad to hear that Franco provided exceptional customer service. We appreciate your support and hope to see you again at Herb Chambers INFINITI of Westborough!

July 15, 2023

I came half hour early and then went home on time. The service was very good. Thanks for your help. More

by Abdimalig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for your feedback and for taking the time to share your experience with us. It's always our goal to provide excellent customer service, and we're glad that we were able to meet your expectations at Herb Chambers INFINITI of Westborough! We'll see you next time!

July 14, 2023

Great group of people! One of the easiest errands I actually look forward to. Would recommend to everyone! More

by Themeticulousmason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
Jul 18, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you, Themeticulousmason! We're so glad to hear that our team at Herb Chambers INFINITI of Westborough made your experience enjoyable. We appreciate the recommendation and look forward to serving you again in the future! - Herb Chambers INFINITI of Westborough

July 14, 2023

Very good. Pleasant service. All items explained Nice place to wait. All members of the staff helpful More

by maryjoannemckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Mary, thank you for the kind words! We're happy to hear that you had a pleasant experience at Herb Chambers INFINITI of Westborough. We appreciate your kind words and see you next time. Drive safely!

July 14, 2023

Beth Anderson customer service was exceptional. She went above and beyond to ensure that I was taken care of. She’s a great asset to the company and should be treasured. Keep at it because it hard More

by ALIStiar Drummond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael G
Jul 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind 5 stars! It's great to know that Beth went above and beyond to provide you with a great service experience at Herb Chambers INFINITI of Westborough. We look forward to assisting you again in the future! Safe travels!

July 09, 2023

I think it’s great that you send the video with explanations about what you’re looking at and what you’re about to do to the vehicle. Then the service representative emails with everything else tha More

by Bstjean2812
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the great review! We're glad to hear that our video explanations and email updates made your experience at Herb Chambers INFINITI of Westborough a positive one. We appreciate your feedback and hope to see you again in the future!

June 30, 2023

It was great and they were help full and the explean to every thing .. thanks More

by Wassim.mallak
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Wassim! Thank you for your kind words! We're thrilled to hear that you had a great experience with our team at Herb Chambers INFINITI of Westborough. Providing helpful and thorough explanations is something we strive for, so we're delighted that it made a positive impact on you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

June 20, 2023

Excellent service and Fran was very knowledgeable, professional and personable. Mechanic noticed something that was covered my the warranty. Very grateful More

by hilopatin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fran
Jun 21, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're so glad to hear that Fran provided excellent service and that our mechanic was able to help with your warranty. We appreciate your feedback and hope to see you again in the future! - The Herb Chambers INFINITI of Westborough Team

June 18, 2023

I call in for an oil and filter service and they were able to fit me in the morning - service was great! More

by Esto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Esto responded

This is great service department- the reps are very good at communicating the status and details regarding your car

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