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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
412 Reviews

412 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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September 29, 2023

Ferdy was very helpful and patient when walking me through the necessary repairs. I was thankful he didn’t pressure me to do the work all at once - he let me know which repairs could wait until my nex More

by Kaelen Dunican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Herb Chambers INFINITI of Westborough responded

Kaelen, we're glad to know Ferdy was able to guide you through the necessary repairs at Herb Chambers INFINITI of Westborough. We always aim for a pressure-free environment and appreciate your feedback!

September 28, 2023

I recommend have service done or anything you need for car to this dealership. They made it simple and an easy experience. More

by Eric C
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
Sep 28, 2023 -

Herb Chambers INFINITI of Westborough responded

Eric, we're glad to know you had a smooth experience at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and look forward to assisting with any future car needs!

September 22, 2023

Great service and very fast. Everyone is so friendly also. I highly recommend this dealership. More

by Kevinkenefick29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Kevin! Thank you so much for your kind words and for recommending our dealership! We're thrilled to hear that you had a great experience with our service and that our team was friendly and efficient at Herb Chambers INFINITI of Westborough! Safe travels!

September 13, 2023

Great experience, representative was very helpful with up dating in work process and with a loner car More

by Delloliolaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the 5-star rating! We're glad to know you had a great experience with our team at Herb Chambers INFINITI of Westborough. We'll see you next time! Have a great ride!

August 29, 2023

I recently purchased a new Infiniti Q50 from Infiniti of Westborough. They have the best Sales & Service Teams. I’ve been working with the service department for a while now between my older vehicle and my More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Herb Chambers INFINITI of Westborough responded

Sarah, it's wonderful to know that Ferdy and our team at Herb Chambers INFINITI of Westborough have been able to provide you with such a positive experience. We appreciate your recommendation! Enjoy your new Infiniti Q50!

August 25, 2023

Excellent service department, while I was waiting for my car, I received a video from the service tech showing all areas he checked. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you appreciated the video updates from our service department at Herb Chambers INFINITI of Westborough. Thanks for sharing your experience, and we look forward to serving you again in the future!

August 25, 2023

Brought my car in for service and Ferdy made sure I was taken care of and everything was perfect. More

by kevinboulevard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Kevin, thank you for the positive review! We're happy to hear that Ferdy provided you with excellent care during your service visit to Herb Chambers INFINITI of Westborough. We'll see you next time! Have a great day!

August 24, 2023

Ferdy Franco has been consistently providing great service for my QX50 and GX37. Exemplary service and customer care attitude. More

by spark2924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Dougherty
Aug 25, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Ferdy has been providing you with great service for your QX50 and GX37 at Herb Chambers INFINITI of Westborough. Thanks for acknowledging his exemplary customer care attitude!

August 13, 2023

Beth Anderson went out of her way to facilitate speedy repairs before weekend. . Another advisoCar detailing done well; Car delivered after hours. Another service agent delivered at and returned car i More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Anderson 5 Stars
Aug 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Jean, we're so glad to know that Beth and our team at Herb Chambers INFINITI of Westborough provided you with such a positive experience. We always aim for efficient service while keeping your comfort in mind. Thanks for the feedback!

August 09, 2023

Fantastic customer service. Professional and respectful. Refreshing experience in today’s world of utter chaos. More

by celluccipda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know you had a fantastic experience with our team at Herb Chambers INFINITI of Westborough. We always aim for professionalism and respect in our customer service, so it's great to see that reflected in your visit!

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