Herb Chambers INFINITI of Westborough - Service Center

As always, Herb Chambers Infiniti provided excellent customer support and outstanding service. I’ve used them many times over the past 5 years and will continue to use them in the future! customer support and outstanding service. I’ve used them many times over the past 5 years and will continue to use them in the future! More

Service itself was fine but the communication was 100% lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is don lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is done. I say to the service tech, that three hours seemed a long time for a simple service - his response was we were delayed this morning and didn’t anyone come update you - which they didn’t. Communication is critical and they failed to communicate at all. More

Excellent, fast, courteous service. Clean comfortable waiting area with free food and drinks. Fran explained exactly what was being done on my car and how long it would take, and they Clean comfortable waiting area with free food and drinks. Fran explained exactly what was being done on my car and how long it would take, and they completed everything on time. More

Easy - in and out. Good service and comfortable waiting area. Love the service tech sending me a video of the work performed. Good service and comfortable waiting area. Love the service tech sending me a video of the work performed. More

Easy in for a battery change. I had no appointment. The accommodated me in an hour. Great service! I had no appointment. The accommodated me in an hour. Great service! More

Professional service with minimal wait time. Drop off the car and getting the loaner took 15 min. Tech sent a video of all required work and called to finalize the work order. Car pickup took 10 Drop off the car and getting the loaner took 15 min. Tech sent a video of all required work and called to finalize the work order. Car pickup took 10 minutes. More

Courteous staff, they are always ready to help and make sure that the time spent waiting is minimum sure that the time spent waiting is minimum More

Frances was excellent to deal with and I will be using their service again in the future their service again in the future More

This dealership and its staff are always responsive . I have bought my last 3 cars there I have bought my last 3 cars there More

My interactions with all the people at this dealership has been positive. These people are professional, respectful, courteous and they communicate very well. has been positive. These people are professional, respectful, courteous and they communicate very well. More