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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
432 Reviews
Call Service Center (508) 983-1000

432 Reviews of Herb Chambers INFINITI of Westborough - Service Center

Sort by
May 10, 2025

Great service, responsive, knowledgeable and very accommodating with loaner vehicle on short notice. Made recommendations for additional work coming up soon. More

by bacfin16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melky Felix
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May 13, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers INFINITI of Westborough! It's great to know we could assist promptly and provide helpful recommendations. Thanks for choosing us, and we'll be here whenever you need further assistance!

May 09, 2025

Customer Service is the best. Ferdy takes detailed care in taking care of everything. Takes great personal care More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Herb Chambers INFINITI of Westborough responded

Mike, it's wonderful to hear that Ferdy provided such attentive service at Herb Chambers INFINITI of Westborough. We appreciate your feedback and look forward to seeing you next time!

May 07, 2025

Always a great experience at Herb chambers Infiniti of Westborough. Been coming here for 7 years, love the service! More

by X0sharaya0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melky Felix,
Report | Print
May 08, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyalty and support over the past 7 years! We're delighted to hear that you've consistently had great experiences with us at Herb Chambers INFINITI of Westborough. Looking forward to many more years together!

May 05, 2025

It would be really nice customer service if you applied the coupons online directly to my bill instead of me having to request this be done. Also, the snack selection used to be really good. Please bring More

by Ajetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your feedback. We appreciate the suggestion about applying coupons directly online and will certainly take it into consideration. If there's anything else you'd like to discuss, please feel free to reach out anytime! Boulos Ferris - General Manager - bferris@herbchambers.com

April 27, 2025

Great communication, timely turnaround and expected results, with a loaner throughout. Couldn’t ask for more! Thank you! More

by Scott Fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Herb Chambers INFINITI of Westborough responded

Hi Scott, we're delighted to hear that you had a great experience with us at Herb Chambers INFINITI of Westborough! Thank you for the kind words and support! Safe travels!

April 24, 2025

Most people stay away from their dealer for service out of fears of being overcharged. Not the case with Herb Chambers. Only the work needed and you get to pre approve. More

by Mike Masm6110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melky
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Apr 25, 2025 -

Herb Chambers INFINITI of Westborough responded

Mike, we're delighted to hear that you had a positive service experience with us at Herb Chambers INFINITI of Westborough. Our team is committed to transparency and ensuring our customers feel confident in their choices. Thanks for your trust!

April 11, 2025

Effective and efficient service, coupled with good communication and follow up. Would definitely recommend to others. More

by DFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for recommending Herb Chambers INFINITI of Westborough! We're delighted to hear that our service and communication met your expectations. We look forward to assisting you again in the future!

April 10, 2025

Everything about the visit was easy and simple! Ferdy and Matt really do a good job with the service department here at HC Infiniti! More

by Nick Stukonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Herb Chambers INFINITI of Westborough responded

Nick, we're delighted to hear that Ferdy and Matt made your visit smooth at Herb Chambers INFINITI of Westborough. Thanks for the shoutout!

April 05, 2025

Outstanding service. Great pickup and delivery for minor service on car Kept in touch, quick turnaround and great pricing. Couldn’t ask for more More

by beatricemorse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that you had an outstanding experience with our service team at Herb Chambers INFINITI of Westborough! It's great to know the pickup and delivery, communication, and pricing met your expectations. Thank you for choosing us!

March 30, 2025

I always enjoy my experience working with ferdy. He's knowledgeable, helpful, and timely! He's an excellent rep! More

by LaurenCaparso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Herb Chambers INFINITI of Westborough responded

Lauren, we're delighted to hear that Ferdy has consistently provided you with excellent service at Herb Chambers INFINITI of Westborough. Thank you for sharing your positive experience!

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