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Herb Chambers INFINITI of Westborough
Westborough, MA
1,381 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,381 reviews
March 31, 2025
This is the second car I bought from this dealership. The service is absolutely amazing. From our salesman Sami to the sales manager Max they both made it such a smoothe transaction. Anyone looking to bu The service is absolutely amazing. From our salesman Sami to the sales manager Max they both made it such a smoothe transaction. Anyone looking to buy a car should see Sami as he is so patient and extremely knowledgeable on all the cars there. More
by kelseyquintal97
March 31, 2025
brian went above and beyond to make sure that we got exactly wgag we wanted plus more!! really friendly and knowlegable!! | will definitely buy my next vehicle from him and would also definitely recomme exactly wgag we wanted plus more!! really friendly and knowlegable!! | will definitely buy my next vehicle from him and would also definitely recommend him and this dealership to family and friends!! More
by enigma87
Employees Worked With
March 30, 2025
I always enjoy my experience working with ferdy. He's knowledgeable, helpful, and timely! He's an excellent rep! He's knowledgeable, helpful, and timely! He's an excellent rep! More
by LaurenCaparso
Employees Worked With
March 28, 2025
Sami did a very nice job helping me with all of the paperwork. He was very professional and responsive which I am very grateful for. paperwork. He was very professional and responsive which I am very grateful for. More
by cjspence14
Employees Worked With
March 26, 2025
Greeted professionally…reviewed work to be done. Professional and on time. A really great experience. Outstanding. Professional and on time. A really great experience. Outstanding. More
by Pct13099
Employees Worked With
March 24, 2025
The dealership was exceptional. I had a sales rep: Sami by name. He is a Star. Extremely helpful and knowledgeable. I had a sales rep: Sami by name. He is a Star. Extremely helpful and knowledgeable. More
by Stephenlegal
March 24, 2025
Sami was a very helpful sales person. He was very professional who gave us real assurances that allayed our fears. I would recommend him any day to new clients. Good job Sami He was very professional who gave us real assurances that allayed our fears. I would recommend him any day to new clients. Good job Sami More
by Odettelegal
Employees Worked With
March 22, 2025
Met with Sami in regards to vehicle purchase. Sami was helpful, trustworthy and went above and beyond for us! Highly recommend to anyone looking to purchase a vehicle! The dealership was spotless Sami was helpful, trustworthy and went above and beyond for us! Highly recommend to anyone looking to purchase a vehicle! The dealership was spotless clean, and all staff helpful. More
by twowheelstoride
Employees Worked With
March 22, 2025
Sami was very pleasant to work with. He did a very nice job getting me the best deal and my overall experience was perfect. He did a very nice job getting me the best deal and my overall experience was perfect. More
by cjspence14
Employees Worked With
March 22, 2025
I have been using the Infiniti of Westborough Dealership for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly grateful and happy to have him working with me on my vehicles. He is a stand up guy that is always polite, knowledgeable and happy to see me when I come in. He greets me at my door, and will then confirm why I am in for service and ask if I have any other concerns. As he walks me to the waiting area, lets me know that I will receive a text and calls about my service and when it’s done. My last visit was for my back breaks. The service technician takes a video as he walks through my car providing the detail he is seeing for both front and back and lets me know what is needed and recommended. At which point I am able to discuss the price with Ferdy. Once the service is done, I receive a text with the completed information and either Ferdy will get me in the waiting room, or call me if he knows I’ve left the dealership. If I need a loaner, which I did this last time, they provide new, clean, full of gas vehicle that makes me very thankful I am a customer at their dealership. They always wash my vehicle and make it feel like it’s brand new again. I’ve never had anything but wonderful care at this dealership where I know that when I leave, I’m not only happy, but I feel safe in my vehicle. More
by Sarah
Employees Worked With
