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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,403 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,403 reviews

April 19, 2025

I recently worked with Sami when purchasing a new vehicle. He was fantastic! He was kind hearted and patient - not pushy in any sense of the word. He was also very knowledgeable. He took the time to More

by GMack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Had a great experience at Herb Chambers Infiniti of Westborough. Sami really took the time to understand what I was looking for and gave me a few solid options to choose from. I had a budget in mind be More

by Tai O.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brunnell St Pierre
April 15, 2025

Sami was very pleasant to work with. Very informative and no pressure at all. 10/10 would recommend! More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Herb Chambers INFINITI of Westborough responded

Maria, thank you for recommending Sami & the team here at Herb Chambers INFINITI of Westborough! We appreciate your support and look forward to serving you again next time!

April 15, 2025

Sami was professional and very knowledgeable about the SUV. He was honest and laid out the various steps to complete the purchase transaction. Process went smooth because of Sami and Kevin.. More

by Ajay_n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Herb Chambers INFINITI of Westborough responded

Hi Ajay! We're delighted to hear that Sami and Kevin made your experience at Herb Chambers INFINITI of Westborough smooth and informative. Thanks for sharing your positive feedback!

April 14, 2025

Sami was very straight forward and was clear about no pressure during the process. He was happy to answer any questions and bend over backwards to accommodate us in this process. He redefines the stigm More

by mattandrade30
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience with Sami at Herb Chambers INFINITI of Westborough! We're delighted to hear that he provided a no-pressure, accommodating service and helped redefine the typical sales experience. We appreciate your feedback and hope you're enjoying your new vehicle!

April 14, 2025

I bought a 2013 Kia Optima in July of 2024. By September, the brakes stopped working almost completely. Although I bought the vehicle at the Herb Chambers Infiniti dealership, the Toyota of aub More

by Seannn
Recommend Dealer
No
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Herb Chambers INFINITI of Westborough responded

Sean, we're sorry to hear about the challenges you've faced with your vehicle and service experiences. Please feel free to reach out if you'd like to discuss this further or have any questions. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com

April 11, 2025

Effective and efficient service, coupled with good communication and follow up. Would definitely recommend to others. More

by DFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for recommending Herb Chambers INFINITI of Westborough! We're delighted to hear that our service and communication met your expectations. We look forward to assisting you again in the future!

April 10, 2025

Everything about the visit was easy and simple! Ferdy and Matt really do a good job with the service department here at HC Infiniti! More

by Nick Stukonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Herb Chambers INFINITI of Westborough responded

Nick, we're delighted to hear that Ferdy and Matt made your visit smooth at Herb Chambers INFINITI of Westborough. Thanks for the shoutout!

April 10, 2025

Terrible experience, service department seems disconnected for everyone else. No updates, wouldn’t recommend ever. More

by Tyler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ferdy Franco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Herb Chambers INFINITI of Westborough responded

Tyler, I'm sorry to hear about your experience with our service department. We strive for seamless communication and it's clear we fell short here. Please reach out so we can address this directly and make things right. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com

April 09, 2025

3 trips to get car after sale. 500 less on trade and 11k for warranty on 18k suv. I put detail on the service review unfortunately, they were fine. The car buying was not very g More

by rebauzzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Max Elentukh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Boulis Ferris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Herb Chambers INFINITI of Westborough responded

Rebauzzi, I'm sorry to hear about your experience with the car-buying process. We strive for transparency and efficiency, so it's disappointing that we fell short in this instance. If you'd like to discuss further or have any questions, please feel free to reach out. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com

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