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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
347 Reviews

347 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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November 15, 2023

Very accommodating a shorter wait than expected very satisfying experience everyone I dealt with was very polite. More

by neal.labaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Herb Chambers Hyundai of Auburn responded

Hi Neal! We're glad to know that you had a satisfying experience with us at Herb Chambers Hyundai of Auburn. Our team always strives for efficiency and politeness, so it's great to see we hit the mark! Thanks for your review.

November 12, 2023

Great service. Friendly staff…excellent sales team. My family continues to buy cars here. We also continue to have them Serviced here! More

by melissarichardson999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Clifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Breton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mician
Nov 14, 2023 -

Herb Chambers Hyundai of Auburn responded

Hi Melissa! We're so glad to know you and your family have had great experiences with our team at Herb Chambers Hyundai of Auburn. We appreciate the continued support!

November 04, 2023

Very polite and accommodating. I am looking forward to future appointments for maintaining of my vehicle. More

by Deborah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Michaels
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Deborah, we're glad to know you had a positive experience at Herb Chambers Hyundai of Auburn. We look forward to assisting with your vehicle's future maintenance needs!

November 04, 2023

Great experience at Herb Chambers Hyundai! First service on my new Kona and what a treat to get it back cleaned and washed. Herb Chambers does it right! Two thumbs up Jeff :) More

by patrickt55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Michael
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Patrick, we're delighted to know you had a great experience at Herb Chambers Hyundai of Auburn! We'll pass along your two thumbs up to Jeff. Enjoy driving your Kona and we'll see you next time!

November 03, 2023

I was questioned in length about the price I was quoted for my tires even though I placed the order on the website! I was not happy that he kept questioning the price ! I had the email as proof! Then he as More

by colesmom98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

We're sorry to learn about the confusion during your recent visit. We always strive for clear communication and apologize if this wasn't met in your case. We appreciate you bringing it to our attention and will use this feedback for future improvements. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

November 03, 2023

Brought 2020 kona EV to dealership to fix gear reduction noise. Was done in a couple of days. Alexandra was very communicative and sweet More

by SL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

We're glad to know that your experience with us at Herb Chambers Hyundai of Auburn was a positive one, and we appreciate the shout-out for Alexandra! Thanks for trusting us with your 2020 Kona EV.

November 02, 2023

I called about 2 months ago, and was given an appointment for Nov 1. I delivered the car about 4:00 pm on Tuesday, Oct 31, and filled out a simple form with identifying information. I waited all day Wed, Nov More

by mikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Mikey, I'm sorry to hear about your experience. This is not the level of service we aim for and it's clear that we fell short in this instance. We would appreciate another chance to make things right with you if you're willing. Please reach out so we can discuss a suitable solution or answer any questions you may have. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Nov 06, 2023 -

mikey responded

Thanks, Rusty. I originally called for an appointment because I (still) need and estimate for fixing the engine. The person whom called me on Nov 2 said there were "tests" which needed to be done to confirm the problem - like just listening to it rattle isn't enough. He also said "just bring it by." Anyway, I need to know how long these "tests" are likely to take, so I can work out when I can "bring it by." Three adults share this car, so it gets used every day. Mike McLeod (Mikey)

November 02, 2023

We used to use a dealership closer to us in the city. We started with Herb Chambers a couple years ago since we moved to another different part of worcester. Vehicle and Maintenance, they needed to keep More

by patrickinmass1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Michael
Nov 03, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful review, Patrick! It's great to hear that Jeff & the team went above and beyond for your service needs. Thanks for choosing Herb Chambers Hyundai of Auburn as your go-to dealership - we appreciate it!

November 01, 2023

Great services and a great team. Im glad Ive chosen Herb Chambers Hyundai of Auburn! More

by daniela p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful feedback, Daniela! We appreciate you being a Herb Chambers Hyundai of Auburn customer and look forward to seeing you next time!

October 31, 2023

Everything was fine. . she was courteous. And the oil cans he was done in a reasonable length of time. Th only thing the mechanic did not do was replace the sticker on the More

by Geraldcollette
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Gerald, thanks for your feedback! We're glad to know you had a positive experience at Herb Chambers Hyundai of Auburn. Apologies about the oversight with the windshield sticker - we'll make sure it doesn't happen next time. Thank you!

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