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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
375 Reviews
Call Service Center (508) 832-9990

375 Reviews of Herb Chambers Hyundai of Auburn - Service Center

Sort by
June 07, 2024

My 2019 Tuscon is currently in Oil Consumption testing. The team have been very accommodating when I bring it in. Miguel, like Jeffrey have been upfront with me as to the next step. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Valenti
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Jun 07, 2024 -

Herb Chambers Hyundai of Auburn responded

Norm, we're glad to hear that Miguel and Jeffrey have been keeping you well-informed throughout this process. Thanks for sharing your experience and please don't hesitate to reach out if there's anything else we can do for you! - The Herb Chambers Hyundai of Auburn Team

May 17, 2024

Great service and a diagnostic visit while you wait and love the clean car, apples and coffee More

by KTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Herb Chambers Hyundai of Auburn responded

We really appreciate you taking the time to leave Herb Chambers Hyundai of Auburn this awesome review, thank you!

May 16, 2024

Great customer service as far as check in and being kept up to date for service appointment. As far as the job performance, needs to be more detail oriented. I went in for a damaged tire replacement and inc More

by Snurcky36
Recommend Dealer
Yes
Employees Worked With
Miguel
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May 22, 2024 -

Herb Chambers Hyundai of Auburn responded

We appreciate your feedback, and we're glad to know that our customer service met your expectations. However, it's concerning to learn about the mix-up with the tire replacement - this is certainly not indicative of our usual attention to detail. We'd like an opportunity to make things right for you; please reach out so we can discuss further how best we can assist you in resolving this issue. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

May 16, 2024

Always a pleasure when I need to go. Have not been dissatisfied during any of my maintenance appointments. More

by Aline1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Michael
Report | Print
May 17, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to know that you've consistently had positive experiences at Herb Chambers Hyundai of Auburn. We appreciate your support and look forward to seeing you next time!

May 08, 2024

The service department was wonderful. The car is repaired and I have no complaints. They even vacuumed my car.😀 Financial Dept not so much. More

by clmarine52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Clifford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the review. We strive for excellence in all areas of our business, so it's disappointing to hear that your experience with our finance team did not meet this expectation. If you're willing, I'd like the opportunity to get some additional details about your visit. Would you please contact me directly at your earliest convenience? Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com

May 07, 2024

It's not about service all the time it's also important to listen to your customers that's the best with Herb chambers. I highly recommend them they are always their to help. More

by Customer Feedback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi! We appreciate your feedback and recommendation! It's great to know that our team at Herb Chambers Hyundai of Auburn was able to provide you with the attentive service we strive for. We're always here if you need anything else in the future!

May 07, 2024

Service was done in a professional Maner. I'm very pleased with with the seriice More

by 1944swanee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful review! We're glad to know you're pleased with the service provided by our team here at Herb Chambers Hyundai of Auburn and we hope we have the opportunity to assist you again in the future. Take care!

May 01, 2024

Excellent! Warm reception with accurate price information. I especially liked your employee who greeted us. More

by scriptjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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May 02, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know you had a warm welcome and received accurate pricing information at Herb Chambers Hyundai of Auburn. Thanks for the positive feedback, we appreciate it!

May 01, 2024

Thank you Joshua for all your help in the service department. Very efficient and accomadating. More

by louiselmn116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Herb Chambers Hyundai of Auburn responded

We appreciate the shoutout to our team and look forward to seeing you again! Thank you! - Herb Chambers Hyundai of Auburn

April 19, 2024

I have nothing but good things to say about them! We had an excellent experience buying our car, and the service department is wonderful! More

by lorimandeville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to know you had an excellent car-buying experience with us at Herb Chambers Hyundai of Auburn! Your kind words about our service department are greatly appreciated. Safe travels in your new vehicle!

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