Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Hyundai of Auburn - Service Center
Auburn, MA
347 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
347 Reviews of Herb Chambers Hyundai of Auburn - Service Center
Sort by
November 10, 2017
Great customer service from Salesman, Marty Reardon Having much difficulty with Hyundai Finance regarding getting my registration signed so I could have a valid registration before the end of Nov.. Talk Having much difficulty with Hyundai Finance regarding getting my registration signed so I could have a valid registration before the end of Nov.. Talked with Marty about this and he remedied problem very quickly. Having a salesperson like Marty that you can go to EVEN after a sale, speaks for itself !! Salespeople like Marty are the reasons I keep coming back. More
by Mike P.
Employees Worked With
Helpful August 27, 2017
Experience Great service! No problem at all!! Would recommend to anyone. Made buying a car be very easy and less stressful, no problems with the vehicle and grea Great service! No problem at all!! Would recommend to anyone. Made buying a car be very easy and less stressful, no problems with the vehicle and great condition. More
by Kaylaanna24
Employees Worked With
Jeff Moran
June 12, 2017
Was screwed on warranty I took my 2016 Hyundai Veloster for an oil change and to check the paint coming off on the driver side bottom I was checked in and I told the service I took my 2016 Hyundai Veloster for an oil change and to check the paint coming off on the driver side bottom I was checked in and I told the service guy about the paint he went out to look at it he dismissed me like oh that's not covered it's from me getting in and out of the car then he said oh it's from road debrie and he said oh that's not covered he didn't even give me time to explain nothing the car only has 2600 miles on it I bought it in August of last year I don't drive it much so it's no way it's from me getting in and out of the car and it's not from road debrie I didn't make a seen about it I was like that's ok this will be the last time my car comes here so then I wait and wait I mean how long does it take for an oil change but that's not a big deal then they come and get me to tell me it's done I said ok so he tells me the cost and I said oh I have a coupon that I got in the mail and he got an attitude like he didn't wanna take it or deal with it so he took it the bottom line is the service department is very rude and they just dismiss your concerns they come up with excuses not to cover things that should be under warranty They will never get business from me again and I will never recommend them to anyone More
by SWAGGONER24
Employees Worked With
Anthony Almeida, Matt Carney
December 31, 2016
Crystal is Awesome! :) I am very pleased with the professional service I received today. Crystal was awesome and not pushy like other salespeople are. She listened to my ne I am very pleased with the professional service I received today. Crystal was awesome and not pushy like other salespeople are. She listened to my needs and was able to help me. It was Great to see a woman salesperson. More
by Tinamc
Employees Worked With
Crystal Floyd
June 29, 2016
Terrible Customer Service I called to schedule my car for service. An employee gave me a specific time. I arrived at the dealership and they informed me they could not keep my I called to schedule my car for service. An employee gave me a specific time. I arrived at the dealership and they informed me they could not keep my scheduled appointment. Rescheduled my appointment for my car to be detailed the next Saturday morning. They would not give me a time frame and claimed that today they did not have valet. They expected me to wait 8 hours at the dealership. They were very unpleasant and staff not properly trained. They are inconsiderate of their customers. General manager never on site and never responded to my complaint. They never even serviced my car. More
by Marina26
Employees Worked With
Amanda
February 01, 2016
My experience with Herb Chambers Hyundai Auburn Mass Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was great. Also thanks to my salesman Jeff Allen and Gen Mgr Devin Sullivan for their involvement. This is my third vehicle purchased here since 2010. It's worth the drive to do business here as opposed to another dealer just 2 miles away. My thanks to the dealership and Herb Chambers. More
by dc1948
November 14, 2015
ONCE AGAIN.. Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? It's never just simple. They treat your car and myself like family. Service Advisor Nichole and Tech Chris (once again) always took their time not only to explain everything but to also show you what was done. Every time a complete physical is preformed to make sure all's well. Never misled or up sells. I really look forward to the visit's. GM Deven and Sales Mgr. Matt always take the time to make you feel at home and YES...they do remember you! Herb's got a winning combination here. Oh yeah....they even wash and vac every visit. Nice. More
by Boston Red
Employees Worked With
Srv. Advisor Nichole and Serv, Tech Chris, Matthew Vuelta, Devin Sullivan
October 24, 2015
Was screwed on a warranty Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not r Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not run which cost $470. The starter needed to be replaced. Days later received a call from service manager informing me that work would be covered but I had the to the work done immediately. Will not reimburse unless work is done by a Hyundai dealer which was not communicated to me. Worst customer service ever. Very unhappy customer. They have lost a customer forever. Will not go back. More
by Jjflannery
Employees Worked With
Kevin Zarella
September 28, 2015
Oil Filter Not Tightened Leaking OIL Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the o Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the oil adapter ring), was leaking oil all over my driveway. Opened a case with Hyundai Customer Support to ensure if there are any issues with the engine going forward, it's not coming out of my pocket. Called them up and they threw in a free oil change? More
by LouisP
Employees Worked With
Denise, Devin Sullivan
August 11, 2015
First service visit Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I was their only customer. Smooth and professional. They explained AND showed me everything they did...perfecto. Whoda thunk? They earned my trust in them. More
by Boston Red
