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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
374 Reviews

374 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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September 25, 2024

Great service and car support. Thorough in maintenance, oil change, tire rotation etc…. Scheduling easy with app. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Herb Chambers Hyundai of Auburn responded

Mary, we're delighted to hear you had a great experience with our service team at Herb Chambers Hyundai of Auburn. Thanks for highlighting the ease of scheduling and thorough maintenance!

September 20, 2024

It was very difficult for me to get there and have a ride and then they didn’t have the part. I am very upset. More

by Bonsterc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Oldham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the review. We sincerely regret any frustration or inconvenience this experience caused for you. We try our best to keep stock of parts, however it is impossible to know what exact parts are needed prior to diagnosing a vehicle. Please contact me directly so we can discuss the situation and work toward an appropriate resolution. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

September 16, 2024

Great service and Brittany was great to work with. It was a pleasure dealing with her. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Sep 17, 2024 -

Herb Chambers Hyundai of Auburn responded

Kelly, thank you for the fantastic review! We're so glad you enjoyed working with Brittany and we hope to see you again next time here at Herb Chambers Hyundai of Auburn!

August 31, 2024

Great service, very helpful and provided useful information for my realignment. Thank you so much! More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the fantastic review, Austin! It was our pleasure to assist you and we hope we have the opportunity to do so again in the future. Take care! - The Herb Chambers Hyundai of Auburn Team

August 28, 2024

Another bad experience at Herb Chambers of Auburn. Their service dept. has gone from a 10 to a 1. My daughter specifically asked if all fluids would be checked in her car today, Joshua French said yes More

by phyllisjaillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Phyllis, during your daughter's appointment, we let her know that the fluid you can see is called the overflow tank. The liquid should be between the minimum and maximum lines while the vehicle is within the manufacturer's specifications. During her appointment, our team did add a gallon of washer fluid to her vehicle, however the majority of the tank is not visible from the engine compartment. If she has any further questions, I invite her to reach out. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Aug 29, 2024 -

phyllisjaillet responded

Looked up standards for antifreeze levels, should be midway between minimum and maximum. Hers is just at minimum line. In April, mine was below minimum and remained that way after service. Your quality of service is all talk. What goes on in the garage is a different story. I was a buyer and customer for 35+ years. Done with your unsatisfactory service.

August 15, 2024

This was my first service on my new Hyundai and it was the most efficient and quick service I have ever gotten anywhere. More

by Judithh2812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to hear that your first service experience at Herb Chambers Hyundai of Auburn was efficient and quick! Thanks for sharing this positive feedback with us.

July 26, 2024

Excellent services to customers. Service technicians go extra miles to explain all available alternatives to customers More

by A D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Leblanc
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the kind words! We're glad to hear our service technicians at Herb Chambers Hyundai of Auburn provided excellent service and thorough explanations. We appreciate your support!

June 13, 2024

Alex did an outstanding job she was there for me every time I had a question she answered all my questions. She’s very knowledgeable. She’s very professional everybody else that I don’t know was the same More

by bonnettem37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful feedback! We're delighted to hear that Alex and our team at Herb Chambers Hyundai of Auburn provided such a professional and knowledgeable experience. We look forward to assisting you with your next car purchase!

June 07, 2024

Everyone was friendly and helpful. I was greeted and instructed as to where to bring my car. Service was quickly and efficiently performed while I waited enjoying a cup of coffee and t More

by jim ludy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name. 5 Stars!
Jun 07, 2024 -

Herb Chambers Hyundai of Auburn responded

Jim, we're delighted to hear you had such a positive experience at Herb Chambers Hyundai of Auburn! Thanks for the kind words - we look forward to seeing you again next time!

June 07, 2024

My 2019 Tuscon is currently in Oil Consumption testing. The team have been very accommodating when I bring it in. Miguel, like Jeffrey have been upfront with me as to the next step. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Valenti
Jun 07, 2024 -

Herb Chambers Hyundai of Auburn responded

Norm, we're glad to hear that Miguel and Jeffrey have been keeping you well-informed throughout this process. Thanks for sharing your experience and please don't hesitate to reach out if there's anything else we can do for you! - The Herb Chambers Hyundai of Auburn Team