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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
389 Reviews
Call Service Center (508) 832-9990

389 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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November 10, 2024

Phuc was great to work with. Informed me every step of the way. Kind and professional More

by joyallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phuc
Report | Print
Nov 11, 2024 -

Herb Chambers Hyundai of Auburn responded

Joy, Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers Hyundai of Auburn

October 31, 2024

Took my car on time everyone is pleasant out the door I went .. thank you More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for choosing Herb Chambers Hyundai of Auburn, Joanne! We appreciate your positive feedback!

October 29, 2024

Excellent customer service! Associates are friendly, courteous, and never pushy! Always make you feel welcome at the dealership and comfortable while waiting! More

by nancystefanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany
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Oct 30, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful review, Nancy! We're honored to have you as a Herb Chambers Hyundai of Auburn customer and look forward to seeing you at your next visit. Take care!

October 27, 2024

I brought my Santa Cruz in for service. It was my first time at the dealership. I was greeted by Phouc, he was very friendly and helpful. Service check in was quick and smooth and communica More

by M_keller_1963martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phouc
Report | Print
Oct 28, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for choosing Herb Chambers Hyundai of Auburn for your Santa Cruz service! We're delighted to hear that Phouc and our team provided a friendly and efficient experience. We appreciate the recommendation and look forward to serving you again in the future!

October 22, 2024

I asked them to remove a sticker that was smudged on the front windshield that they did not do. Also the exterior wash was poorly done as there were marks not cleaned More

by Smithrick335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for taking the time to share your feedback. We apologize for not providing you with a 5-star experience. Please reach out to me at your earliest convenience. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Oct 23, 2024 -

Smithrick335 responded

Hello, Thank you for your timely response. I’m not trying to be difficult but I believe the auto department in control of detailing and cleaning should be more detail oriented. Customers pay top dollar for vehicles so maybe I just expect a higher level of satisfaction/expectation.

October 21, 2024

Excellent service ! I appreciated it very much ,staff was friendly and prompt service ! Thank you again More

by Micknbuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Reardon
Report | Print
Oct 23, 2024 -

Herb Chambers Hyundai of Auburn responded

It was our privilege to serve you! Thanks for visiting Herb Chambers Hyundai of Auburn and please don't hesitate to reach out if we can assist you with any future automotive needs!

October 19, 2024

The experience was nice . She help we out with a few things. Then I call to when to get my car. More

by Foxfirenites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 19, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to hear you had a nice experience and that our team was able to assist you at Herb Chambers Hyundai of Auburn. We look forward to serving you again! Safe travels!

October 09, 2024

In and out with in an hour the job was done the price was a little high More

by sgcapu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your review. We hope to provide you with a 5-star experience next time.

October 09, 2024

Visited to have two issues resolved. Neither was resolved (one was diagnosed and part ordered) More

by Tteller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Oldham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for reaching out. I'm disappointed to hear that your concerns were not resolved during your visit. Please contact me directly if I can be of further assistance in addressing this matter. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

October 08, 2024

Brought my car in for an oil change and the service was great. Hhh hhh. More

by kdibble6307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for visiting Herb Chambers Hyundai of Auburn for your oil change! We appreciate your review and hope we have the opportunity to serve you again in the future!

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