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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
347 Reviews

347 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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September 06, 2023

Unlike most Hyundai dealerships the folks at Herb Chambers really seem to care about their customers. I had been provided with a quote from another dealership to replace the eps module on my daughter More

by dlchenot208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Saladino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iffy Egbuna
Sep 07, 2023 -

Herb Chambers Hyundai of Auburn responded

We're glad to know that Iffy and our team at Herb Chambers Hyundai of Auburn were able to provide you with an excellent service experience. We need to ensure the best possible solutions for our customers' needs. Thank you so much for your positive feedback!

September 06, 2023

I was in panic about my car and check engine light and Jeff called me back and squeezed me in 3 weeks before my appointment. My car was fixed in a day and he kept me updated along the way professionally. More

by Kristin78
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Kristin, we're so glad to know that Jeff was able to assist you promptly and professionally at Herb Chambers Hyundai of Auburn. We always aim for top-notch customer service! Feel free to reach out anytime with questions - happy driving!

Sep 06, 2023 -

Kristin78 responded

Thank you so much.

September 02, 2023

The quality of service is no longer there. Overpriced and mediocre work. Was told I needed new breaks when I had them done 2 months ago and the tires pressure was check. Makes me wonder wha More

by Arlene A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey
Sep 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Arlene, I'm sorry to read about your recent experience. We strive for top-notch service and it's clear we fell short in this instance. Your concerns are important to us and we'd like the opportunity to address them directly with you. Please reach out at your earliest convenience so that we can work towards a resolution together. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

September 01, 2023

Everyone was as always truly friendly and professional and eager to help you in any way that’s needed More

by Jallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Jallen, we're delighted to know that our team at Herb Chambers Hyundai of Auburn was able to provide you with the friendly and professional service you deserve. Thanks for your kind words!

September 01, 2023

I have been coming here for over 15 years. I have always been treated very well, and the work on our cars is always done right and on time More

by Jpietrzak612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know you've been with us for over 15 years at Herb Chambers Hyundai of Auburn! It's always our goal to provide timely and quality service. Thanks for your continued trust in us!

August 31, 2023

I found this dealer to be reasonable and professional. I will recommend for future puchases and service. More

by Laacowgirl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff michaels
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

We're glad to know you found our service at Herb Chambers Hyundai of Auburn professional and reasonable. Thanks for recommending us, we look forward to assisting with your future purchases!

August 25, 2023

Iffy was so helpful and courteous. I had a major family issue going on and he took the extra time and effort to ensure things went smoothly. I cannot say enough about his professionali More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iffy in Service Department
Aug 25, 2023 -

Herb Chambers Hyundai of Auburn responded

Sheryl, we're glad to know Iffy was able to assist you during a challenging time. We appreciate your kind words about his professionalism at Herb Chambers Hyundai of Auburn. Thanks for the review!

August 25, 2023

Purchased my Hyundai primarily because of their warranty. I received a nice addition when I was told about free oil changes. Everyone that I have come in contact with are friendly and professional. More

by Pamle5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iffy
Aug 25, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Pam, we're glad to hear that you had a positive experience with our team at Herb Chambers Hyundai of Auburn. We appreciate your trust in us and look forward to continuing the great service! Safe travels!

August 20, 2023

Found this service to be good for the problem I had. But getting an appointment for regular maintenance can be tough More

by dick464
Recommend Dealer
Yes
Employees Worked With
Jess service manager
Aug 22, 2023 -

Herb Chambers Hyundai of Auburn responded

We appreciate your feedback and understand the challenge with scheduling. We're working to improve our appointment availability at Herb Chambers Hyundai of Auburn, so we can continue providing great service for you!

August 12, 2023

Service person, Brittany was very good in communicating the service that was to be provided, she was very professional. More

by Jnelligan05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany
Aug 14, 2023 -

Herb Chambers Hyundai of Auburn responded

We're happy to hear that Brittany provided excellent communication and professionalism during your visit to Herb Chambers Hyundai of Auburn. Thanks for sharing this positive feedback! Have a great ride!

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