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Herb Chambers Honda of Westborough - Service Center
Westborough, MA
1,546 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,546 Reviews of Herb Chambers Honda of Westborough - Service Center
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September 05, 2024
Great and professional service! Angela was quite knowledgeable and explained what the services entailed. Moreover, she helped me save money by suggesting that, since the tires were Angela was quite knowledgeable and explained what the services entailed. Moreover, she helped me save money by suggesting that, since the tires were wearing evenly, to postpone their rotation. More
by Robinson Castillo
Employees Worked With
Angela
September 04, 2024
Lost my business as a returning customer of 8 years, purchased my car there and repeatedly returned for service. Came in for a head gasket replacement expecting a fair labor quote, however was met w purchased my car there and repeatedly returned for service. Came in for a head gasket replacement expecting a fair labor quote, however was met with what was certainly a “we don’t want your business quote” for my 2016 Honda Civic with only 59k mi. Typically jobs are quoted and billed ranging in the 12-15 hour range, instead they quoted 21 hours at $199, and refused to budge an inch quoting that “the car may have bolts that are more difficult to get out due to its age”. My car is well maintained and certainly NOT a rust bucket, so point taken - you’ve lost me as a customer and I’ll be sure to tell everyone I know that this service center and sales department has no interest in customer loyalty. More
by arstiling
Employees Worked With
Service
September 03, 2024
I left my car there for more than 2 weeks waiting for a part that then got back ordered for 2 months. I picked up my car to trade in, put in some fuel injector cleaner that cost me less than $50, and my is part that then got back ordered for 2 months. I picked up my car to trade in, put in some fuel injector cleaner that cost me less than $50, and my issue went away. I spent hundreds of dollars and and more due to time and loss of being able to drive my vehicle, and it was a simple fix that they never suggested. Other than that, people were polite and responded in a timely manner. More
by nicoleyrobinson
Employees Worked With
AnneMarie Mullaney
August 28, 2024
Great experience with Scott Sundlie Service Advisor. Extremely professional with customer service and on top of his game in keeping you informed on the status of your vehicle. Extremely professional with customer service and on top of his game in keeping you informed on the status of your vehicle. More
by K Rooney
Employees Worked With
Scott Sundlie
August 28, 2024
2017 Honda CRV 140k service B13 - Oil Change, Tire Rotation, inspect brakes, change transmission fluid. All completed while I waited within 90 minutes. Very pleasant, efficient and washed and ready. Rotation, inspect brakes, change transmission fluid. All completed while I waited within 90 minutes. Very pleasant, efficient and washed and ready. Great Service, but the price had doubled in 5 years from less than $200 to now just a few dollars below $400.00. “Despite the High cost of Living, it remains popular : ) More
by terry.lee.saunders
Employees Worked With
Scott Sundlie
August 27, 2024
Wonderful and honest service. Herb Chambers is my go-to resource for all of my Honda repairs and vehicle purchases. Highly recommend! Herb Chambers is my go-to resource for all of my Honda repairs and vehicle purchases. Highly recommend! More
by susan00071
August 26, 2024
Great service. Communication on text and video was very helpful. It was Easy to schedule service. Communication on text and video was very helpful. It was Easy to schedule service. More
by davezeutasbroer
Employees Worked With
